BMC Remedyforce [EOL] Reviews

Vendor: BMC

3.9 out of 5

15 reviews
88% willing to recommend

590 followers

What is BMC Remedyforce [EOL]?

BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.

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Buyer's Guide

BMC Remedyforce [EOL]

March 2025

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Helped 839,422 peers since 2012

Featured BMC Remedyforce [EOL] reviews

Abdullah_Smadi

Business Unit Manager at Magnoos Information Systems

There are several excellent features that I find valuable in the product. The self-service portal, knowledge management, and the CMDB from the last version are the best of these. Previously CMDB was the worst feature. Now they improved it significantly and it is one of the best features of the product. Other modules that older versions of the product had are not really featured but can be useful. For example incident management. I cannot tell you that incident management in Remedyforce is as good a feature as incident management in Micro Focus — which has different incident management capabilities. They are both valuable incident management products depending on needs and expectations.

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reviewer1295004

Manager at a manufacturing company with 10,001+ employees

We have around 500 people in our company and at least half of them will come in contact with this software daily. I don't think too many people are very familiar with it, however, because it has to be updated continually to accommodate some new functions. I'd advise other companies that the product is very powerful, and if they want to keep their old servers, they should be careful. It's a big software system and it's not very open. They won't be able to find too much information about it on the internet and will have to rely on BMC directly quite a bit. The solution is highly customizable, however, meaning it will quite easily fit into almost any company's requirements. I'd rate the solution eight out of ten.

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reviewer856719

Service Assurance Manager at a comms service provider with 10,001+ employees

In terms of scalability because of our own existing infrastructure and our own unique support model, it's bit difficult. It's a challenge we're facing currently. Right now, we're wondering if we should continue with this solution or move over to ServiceNow, which may make scalability easier for us. ServiceNow is on the cloud. We're looking at options and whether we need to move onto the Helix platform before moving everything into BMC ITS and then migrate back and move all of the integrations to Diago. Currently, we have in the ballpark of 5,000 users.

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PeerAnalyst reports based on BMC Remedyforce [EOL] reviews

Type	Title	Date
Category	Help Desk Software	Mar 4, 2025	Download
Product	Reviews, tips, and advice from real users	Mar 4, 2025	Download

Key learnings from peers

Valuable Features

"The stability is good. There are no bugs."
"BMC Remedyforce is a good tracking service in general."
"The solution is very flexible."

Room for Improvement

"They need to make it possible to more easily customize the user interface."
"My team finds the search options and the user interface to be really cumbersome."
"The look and feel is very dated."

Pricing

"My current company has a deal. I think the subscription per year is 20K dollars. Per year for the client is really nothing compared to other products and solutions."
"BMC Remedyforce is extremely reasonable when talking about licensing costs."
"Licensing should be reviewed and understood before making the purchase."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our BMC Remedyforce [EOL] Buyer's Guide for additional reliable information.

Learn more about BMC Remedyforce [EOL]

Built with speed and flexibility in mind

Comprehensive functionality:Incident, problem, change, service level management, self-service, discovery and asset management
Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter or chat
Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing

BMC Remedyforce [EOL] was previously known as Remedyforce.

BMC Remedyforce [EOL] customers

Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21

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Help Desk Software

BMC Remedyforce [EOL] Reviews

What is BMC Remedyforce [EOL]?

Featured BMC Remedyforce [EOL] reviews

PeerAnalyst reports based on BMC Remedyforce [EOL] reviews

Valuable Features

Room for Improvement

Pricing

Learn more about BMC Remedyforce [EOL]

BMC Remedyforce [EOL] customers

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