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BMC Remedyforce [EOL] pros and cons

Vendor: BMC
3.9 out of 5
590 followers
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BMC Remedyforce [EOL] Pros review quotes

AS
Oct 27, 2019
An inexpensive solution that is easy to set up and use without much support.
reviewer1295004 - PeerSpot reviewer
Mar 5, 2020
The solution is very good at integrating systems.
reviewer1458420 - PeerSpot reviewer
Nov 25, 2020
The solution is very flexible.
Learn what your peers think about BMC Remedyforce [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,660 professionals have used our research since 2012.
ON
Sep 8, 2023
The stability is good. There are no bugs.
reviewer1068561 - PeerSpot reviewer
Mar 3, 2020
If a company needs to expand the solution, they are able to do so. It is quite scalable.
AN
Feb 16, 2020
The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips.
it_user787488 - PeerSpot reviewer
Dec 11, 2017
The record linking shows us all of the changes that were implemented during that release, what clients were affected, related incidents and problem records, and important documentation that occurred along the way.
reviewer856719 - PeerSpot reviewer
Jan 29, 2020
The interface and customization are the solution's most valuable features.
reviewer794289 - PeerSpot reviewer
Aug 13, 2020
The feature that we like best is the stability of the product.
JL
Dec 11, 2017
Remedyforce has greatly improved our company's ability to accurately track and create new records.
 

BMC Remedyforce [EOL] Cons review quotes

AS
Oct 27, 2019
The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs.
reviewer1295004 - PeerSpot reviewer
Mar 5, 2020
It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it.
reviewer1458420 - PeerSpot reviewer
Nov 25, 2020
The look and feel is very dated.
Learn what your peers think about BMC Remedyforce [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,660 professionals have used our research since 2012.
ON
Sep 8, 2023
They need to make it possible to more easily customize the user interface.
reviewer1068561 - PeerSpot reviewer
Mar 3, 2020
It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad.
AN
Feb 16, 2020
The solution's technical support is in need of a lot of improvement.
it_user787488 - PeerSpot reviewer
Dec 11, 2017
The setup was somewhat complex as it seemed there were three ways to do the same thing.
reviewer856719 - PeerSpot reviewer
Jan 29, 2020
The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution.
reviewer794289 - PeerSpot reviewer
Aug 13, 2020
The customer service management (CSM) features are in need of improvement.
it_user788007 - PeerSpot reviewer
Dec 15, 2017
​Improve the out-of-the-box ITIL compliance, which would be great for new customers.

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