Cisco Secure Endpoint Reviews

Some users have seen a return on investment (ROI) from using Cisco Secure Endpoint. Implementing the solution has resulted in benefits such as increased earnings and expanded services and turnover. Some highlight the cost savings achieved by reducing investigation time and response time to threats, as well as the overall lower pricing compared to niche players in the market. 

The absence of ransomware incidents and the avoidance of business disruptions have also contributed to a positive ROI. 

Cisco Secure Endpoint typically offers a transparent pricing structure with minimal setup costs, facilitating a smooth integration process for users. Pricing methods often revolve around a per-user or per-device subscription model, ensuring flexibility to align expenses with organizational requirements. Costs vary based on the number of users or devices, catering to diverse budgets.

• "The solution's price is about the same as that of Palo Alto solutions."
• "It is an expensive solution."
• "You must make monthly payments towards the licensing charges attached to the product. There are no extra charges apart from the standard licensing fees associated with the product."

Cisco Secure Endpoint is used by various organizations in different industries, including healthcare, local government, social housing, and wholesale. It is often used in combination with other Cisco products, such as firewalls, IronPort, Umbrella, Meraki, and SecureX. The main use cases include increasing defenses, machine learning, single dashboard threat hunting, few clicks incident response, visibility across the entire architecture, and general antivirus protection. Additionally, some organizations use Cisco Secure Endpoint for remote users to connect to local on-prem resources for file sharing. It is also used for connecting with MDM and covering security and monitoring services.

Customers rate Cisco Secure Endpoint's customer service and support highly, with many giving it a rating of 9 out of 10. They appreciate the quick response time and helpfulness of the support engineers, and some even consider Cisco's support to be the global leader in support. However, some customers mention that there is room for improvement in terms of simplifying the tools and management consoles used, and providing more training for the support team.

The initial setup for Cisco Secure Endpoint varied in complexity depending on the size and needs of the organization. Some found it straightforward and easy to implement, especially if they had previous experience with Cisco products or a deployment solution already in place. Others found it more challenging due to the need for marketing and communication, training, automation fixes, and infrastructure and service configuration. Additionally, some had concerns about the agent's behavior and the need for manual onboarding and offboarding. However, once the implementation was complete, maintenance was generally considered to be straightforward and user-friendly.

The reviews suggest that the scalability of Cisco Secure Endpoint is good. It is easy to scale and there haven't been any issues reported with scaling to a large number of users and devices. However, one reviewer did express a desire to deploy the solution without third-party tools. Another reviewer noted that the solution seemed particularly scalable on the Windows side, but couldn't speak to its scalability on Macs. A few reviewers specifically mentioned the benefits of SecureX for scalability, as it allows them to see everything in one place and integrates all the necessary tools. One reviewer mentioned that they have already deployed the solution to all their Windows devices and haven't encountered any issues, while another plans to add it to mobile devices in the future. Overall, the solution is considered fairly easy to deploy and scale.

The solution of Cisco Secure Endpoint is considered very stable by users, with consistent performance and few reported issues. Some users have noted significant improvement in stability over time, while others have not experienced any problems at all. Despite some minor maintenance requirements, overall the solution is highly reliable and does not present significant challenges to users.