We are using SecureX to protect all of our users and devices, both onsite and offsite, no matter what network they're on. We wanted a solution that would integrate across various platforms that we purchased through Cisco.
The biggest way we've benefited is because of COVID-19. In March, when the pandemic hit, as a school district we had to go fully remote. Obviously, we have devices that left our network for a substantial amount of time and we don't necessarily know what they were connected to, in terms of networks. Were they keeping safe? We were ready for that shift. We knew exactly what was going on with those devices, no matter where they were. SecureX has been keeping our devices safe during the pandemic. We haven't had any major threats that have come in or that have been found on our devices. That speaks to what Cisco is doing.
The fact that SecureX is built into Cisco Secure products and connects with our existing infrastructure has increased our security significantly because we use all Cisco products in our district. We have Cisco Next-Gen Firewalls and Cisco wireless controllers. What SecureX brings is that all of those can be incorporated together, and you're pulling data from all of those various systems into one pane of glass. You can really quickly see what security threats you have on your network.
With everything in one location, instead of having to open up five, six, seven, eight, or 10 different applications and look at data in them and then cross reference it, it's all in one pane so we can look at one application and see everything in one place.
It has also reduced the workload of our security team because that single pane of glass makes it easy. We don't have a dedicated security person in our department. We're a rather small IT department for the size of school district that we are, so we had to find a solution that easily gets the information we need, in a matter of seconds, because we might not always have the time to do it. And we needed something that obviously was a leader in the market share and we felt Cisco was that. SecureX has probably reduced our workload by 30 to 40 percent.
Something I've noticed, since going with Cisco security products, SecureX and all the rest, is that the number of issues on our devices has decreased substantially. Typically, in the past, we were re-imaging machines, wiping them clean and setting them up again, because they had run into issues, and that has decreased significantly. These products have allowed our users to continue to use their machines for many years without really having any threats on them.
In addition, it has saved us time when it comes to investigation tasks, again in that 30 to 40 percent range. An example of the way we've seen that reduction would be using Cisco Threat Response. If a computer has an issue, and we see some traffic or files on that computer, we can instantly investigate where that file or service has gone across our network. We can see if it went to five different computers and, if it did, we can instantly know what those five computers are. It reduces our investigation time because we don't have to go and check each machine. Cisco is going to give us a roadmap of how that malware impacted our network.