Cisco TelePresence Reviews

Cisco TelePresence users find the license costly, with annual fees often described as expensive. Some rate the pricing four out of five or eight out of ten, highlighting the high cost, particularly in Brazil. While the pricing is generally viewed as steep, many believe the product's quality justifies the investment, demonstrating value despite high costs. Enterprise buyers should consider the balance between price and quality when evaluating Cisco TelePresence for their needs.

• "The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."
• "We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."
• "The pricing is expensive, therefore I rate it an eight out of ten."

Organizations primarily use Cisco TelePresence for real-time video collaboration, enabling face-to-face interactions with teams, customers, and partners. It facilitates quick meetings while traveling, saving time and expenses. Board meetings, team interactions, client dealings, and training sessions are common applications. Users mention its complexity, involving registration on VCS or call manager, using licenses, TB Conductor for routing, and TelePresence server as a bridge for participant communication, supporting thousands of endpoints in extensive networks.

Cisco TelePresence customer service is frequently described as responsive and satisfactory. Users often contact Cisco support using their call-in number and express contentment with the service received. Many rate the support highly, while some prefer resolving issues independently. Technical support is frequently praised for its quality, and positive feedback is generally shared even by those who have not personally interacted with the support team. A few instances involve specific contract engagements for more complex issues.

Initial setup of Cisco TelePresence is generally straightforward and quick, often completed within a day. Teams with IT experience find it uncomplicated, though one user notes complexity involving badges and certificates. Positioning the camera equipment effectively is essential, and a CMS or server is needed for intercommunications. Deployment on cloud platforms like AWS is not difficult. Ratings vary, with some praising ease and others indicating moderate challenges.

Cisco TelePresence is recognized for its scalability, effectively managing user expansion by leveraging architectural setups and server capabilities. With configurations like Cisco WebEx, it accommodates a large user base. Small and medium businesses frequently utilize it, highlighting easy integration and scaling in deployments. Users find it adaptable, with some deploying it across multiple locations. It is often rated positively for scalability, particularly appreciated in cloud environments due to its flexible licensing model.

Cisco TelePresence receives mixed feedback about stability. Some users find it very stable and reliable, providing a seamless experience without needing support. Others criticize it for instability, citing issues with Cisco's operating system and inefficient bug reporting, which they find cumbersome. A segment of users appreciates how it performs consistently with minimal issues during operations, while another segment compares competitors favorably for proactively addressing potential problems. Stability ratings range from perfect scores to criticisms of operational challenges.