Service and Support
Cloudian HyperStore's customer service is praised for responsiveness and effectiveness. Users report positive interactions with technical support from installation onwards. While support is generally good, complexity sometimes makes it challenging to find the right contact for specific issues and escalation can be tricky. Level one support is efficient, while levels two and three handle more complex matters. Despite some unresolved issues, users express satisfaction with the assistance provided.
Deployment
Many found Cloudian HyperStore's initial setup quick and straightforward. Several teams achieved installation within two days, although full deployment, including data migration, took up to a month. External partners often assisted in implementation, with internal teams handling maintenance. Users praised the installation script for its efficacy, noting its ease of integration with existing data protection solutions. Some indicated a desire for centralized package installation to optimize disk space.
Scalability
Cloudian HyperStore's scalability is rated positively by users, who express confidence in its ability to expand, despite not yet requiring capacity additions. Users view it as adequately scalable for organizational backups, handling up to 1500 instances indirectly. Although no immediate plans for increased usage exist, respondents believe there is ample room for growth if needed. On a numerical scale, it scores around eight to eight and a half out of ten, indicating general satisfaction with its scalability capabilities.
Stability
Cloudian HyperStore's stability receives mixed feedback. Many find the stability impressive, experiencing minimal issues. Others, however, encounter some challenges and need support assistance to resolve them. Although some users give it a high score of nine out of ten for reliability, others mention it isn't consistently stable, indicating variability in user experience.
