Forcepoint Email Security [EOL] Reviews

We are in the service industry, and we provide solutions to customers. We have multiple customers, and they're using this solution for email security. I have also been using it as a user.

Its deployment usually involves a mixed approach. Now, every customer is moving to the cloud, and it is deployed on the cloud servers.

Our customers get more visibility into what's going on. They are able to get the exact details of what is being shared and what is being captured by Forcepoint. They were not aware of this information previously. It has also reduced spam.

It is good at data leakage prevention (DLP). You can create the data exfiltration profile while sending the emails, which is one of the key advantages of the solution.

Our customers are leveraging spam filtering, threat prevention, and multiple policies features the most.

Forcepoint is the best for DLP, but it is not better than other solutions in terms of phishing emails or threat protections on the email. It has less visibility over there. They might need to enhance these components because other solutions, such as Cisco Email Security and IronPort, have more advanced features. Forcepoint should focus more on threats and spam. They have a small database for spam. They must increase their solution's capability from this perspective.

Their support should be improved in terms of the response time and attention to the information provided for an issue.

As a user, I have been using Forcepoint Email Security for around five years.

I would rate it a seven out of 10 in terms of stability. Some of their appliances might fail. It can also take a little bit more time to apply the policies because of their cloud environment. Sometimes, the console can get stuck because the management is on-prem, but the appliances are on the cloud. It can take some time to sync all the things for the cloud.

Its scalability is good. We can scale up appliances without pretty much any downtime.

If we start with 500 users, we would put one basic appliance or the basic image over there to support up to 500 users. If users are increasing rapidly, we would deploy another appliance in the load sharing mode. It can share the load with the old one. It should be in the active/active mode. It is very easy to deploy. We just need to place the new appliance over there, and then we need to just push the policies that are already there in the management console. We just need to add another appliance to the management console. We don't need to reconfigure everything.

In my organization, there are six or seven people from the deployment perspective. We also have one or two users from the operational perspective.

I would rate their support a four out of 10. When we raise a ticket with Forcepoint, they take around 48 hours and sometimes, even three or four days to reply. They also don't see what we have put in that email, and they ask for similar details. They again take a long time, maybe 24 hours or 48 hours, to respond, and after that, they start their investigation.

Basically, it takes around one week to get a correct or proper response from them, which makes it quite difficult for us in terms of not meeting the SLA for the customers. They only respond on time for any downtime situation. For general issues, they take around one week or maybe more.

We have exposure to other solutions, such as Cisco Email Security. For the DLP solution for emails, Forcepoint is better, but other solutions are better in terms of phishing emails or threat protections on the email.

I found it straightforward. Usually, I search for instructions on how to set it up, and I follow them. If those instructions are missing for specific cases, it could be difficult.

It approximately takes two days for a complete setup, which doesn't include fine-tuning. We deploy the hardware appliances or the software appliances. We run the pilot for a group of users. We filter out all the policies, and then we apply the best policies. After that, we fine-tune it.

We deploy it ourselves.

Its licensing is quite easy and straightforward. They have two or three suites, and the price is negotiable. It depends upon the size of the deal. 

They have multiple licenses. The standard is one, and then there are additional licenses that you can go for. There are three or four licensing models. You have the network suite, endpoint suite, email security, and the standard one.

Most customers are happy with the solution. It is quite good. I would recommend this solution for the SMB market. I would not recommend it for an enterprise because other solutions, from Cisco and Microsoft, are quite good and more advanced.

Currently, there are different solutions for email, such as Office 365 that has native applications. There are also multiple solutions for DLPs, including some of the local vendors as well. Forcepoint is not in the Gartner list as an enterprise solution, and that's why it is not recognized well. 

I would rate Forcepoint Email Security a six out of 10.