During our deployment and in our day-to-day operations, we've encountered certain challenges with our email security setup. When a user or administrator needs to locate a specific email, it can be a time-sensitive issue. If an email administrator receives a query from a recipient or end user about undelivered or suspicious emails, the ability to quickly and easily locate the email in question, along with details about why it wasn't sent, is crucial. We've faced difficulties in ensuring that our reporting system is efficient and delivers this information promptly for administrators to address the issue promptly. Another challenge we've experienced is complexity. The email security solution should ideally be user-friendly and intuitive and it should offer straightforward access to settings and features. We encountered situations where our users have found the tool overly complex and difficult to learn quickly. This ease of use and user-friendliness is something we believe could be improved in FortiMail.
