GoToMyPC Reviews

Name: GoToMyPC
Brand: GoTo
Rating: 4.5 (3 reviews)

Vendor: GoTo

4.5 out of 5

3 reviews
100% willing to recommend

What is GoToMyPC?

GoToMyPC is a remote access platform that enables professionals to access, manage, and transfer files, data, and programs from remote desktops. AES encryption, dual passwords, and end-to-end authentication are included in the platform; these ensure safe access to hosts and clients using desktops, iPads, iPhones, and Android devices.

Get the Remote Access Buyer's Guide and find out what your peers are saying about GoToMyPC, Microsoft Remote Desktop Services, Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and more!

GoToMyPC is the #29 ranked solution in top Remote Access solutions. PeerSpot users give GoToMyPC an average rating of 9.0 out of 10. GoToMyPC is most commonly compared to Microsoft Remote Desktop Services: GoToMyPC vs Microsoft Remote Desktop Services. GoToMyPC is popular among the large enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.

Buyer's Guide

Remote Access

January 2025

Get the category report

Helped 831,265 peers since 2012

Featured reviews

SHARLENE KIESLICH

Controller at Wallingford Inn

The solution works very well, I do not have any problem with it at all. The only problem is they have more than tripled their price in the last three years over what they used to charge. A price reduction would probably be warranted as I am not getting three times the service. My husband uses it too and he agrees that a price reduction would be the only thing he would be looking for. The vendor more than tripled the price in the last three years — so it has doubled and then doubled again. They have just kind of gone through the roof when it comes to pricing and I think that they are justifying that because of the demand.

Read full review

Tanya Duprey

Firm Administrator at Tarter Krinsky & Drogin LLP

Our primary use case is remote access for working from home, and DR/BC (Disaster Recovery and Business Continuity) needs This solution has allowed us to have a highly flexible remote access solution in DR/BC situations. The features that we have found most valuable are that it is easy to…

Read full review

GiancarloScali

Project Manager at SOLUZIONE SRL

We primarily use the solution to assist our customers The solution is very quick to set up. Integration could be improved. I'd prefer if the solution could integrate with our support and report tools as well as our timesheet reporting. I've been using the solution for two to three years. The…

Read full review

GoToMyPC mindshare

As of January 2025, the mindshare of GoToMyPC in the Remote Access category stands at 1.0%, down from 2.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Access

Key learnings from peers

Valuable Features

Users appreciate GoToMyPC's seamless remote access, stability, and ease of setup. Features like file transfer, remote printing, and multi-platform compatibility are highly valued. Users find screen sharing and performance reliable, making tasks easier across various devices.

"The installation is almost instant."
"The technical support is good."
"I can do anything from a remote desktop as if I were sitting at my own PC."

Room for Improvement

Users have expressed that GoToMyPC needs to improve its speed and connectivity reliability. They have mentioned occasional lag and difficulty in establishing a connection. Some users have found the software to be expensive compared to similar options. There have been comments about the need for a more intuitive and modern design. A few have noted issues with customer support response times and the absence of additional features that competitors offer.

"The pricing has tripled in a small amount of time and there is not three times better service."
"Integration could be improved. I'd prefer if the solution could integrate with our support and report tools as well as our timesheet reporting."
"If the PC is hung then it requires a reboot."

ROI

Users found GoToMyPC provided a high ROI, citing enhanced productivity and substantial time saved on commuting to access office computers remotely. Businesses experienced reduced costs for travel and improved employee efficiency. Users mentioned secure and reliable connections contributed significantly to operational effectiveness, leading to higher overall satisfaction.

Pricing

GoToMyPC offers flexible pricing plans starting at $35 per month for a single computer. Discounts apply for additional users and annual commitments. Users report reliable performance and ease of use. Enterprise buyers appreciate its scalability and security features, making it a cost-effective solution for remote access needs.

"It was cheap and now it is comparably expensive. It costs me $484 to use the solution with just two physical PCs."
"We pay approximately 2,000 Euros a year for the solution. The licensing is all-inclusive; you don't have to pay for extra add-ons or services."

Popular Use Cases

GoToMyPC is utilized primarily for remote desktop access, enabling users to connect to their office or home computers from any location. It is valued for its ease of setup and reliable performance, often used to support business continuity and remote working requirements. Users appreciate its strong security features and seamless file transfer capabilities, which aid in efficient remote work management.

Service and Support

Users find GoToMyPC's customer service prompt and helpful. They appreciate knowledgeable support staff who resolve issues effectively. Some mention quick response times, while others value the comprehensive assistance provided via email and phone. Minor dissatisfaction arises from occasional delays in responses, but generally, the experience is positive. Users particularly enjoy the ease of contacting customer service and the ability of support staff to communicate solutions clearly and efficiently.

Deployment

Users find GoToMyPC's initial setup straightforward and easy. They mention that the installation process is quick and instructions are clear. Customers appreciate that it does not require technical expertise, making it accessible for various skill levels. Some highlight that the setup only takes a few minutes and successfully connects their devices without complications. Users praise the smooth operation and ease of use throughout the setup phase.

Scalability

GoToMyPC allows for easy access to computers remotely with minimal lag, making it suitable for businesses needing remote capabilities. Users appreciate its reliability and effectiveness in managing multiple systems. Positive feedback highlights its ease of setup and use, while some point out occasional performance issues with large-scale deployments.

Stability

Users find GoToMyPC to be stable and reliable. They appreciate its consistent performance, with minimal disruptions during remote access. They mention that it maintains a solid connection even over long durations. Users also highlight its dependable accessibility features, which aid in seamless work transitions. Many users trust its stability for essential remote tasks.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Remote Access Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Computer Software Company

19%

Manufacturing Company

Financial Services Firm

Retailer

Healthcare Company

Real Estate/Law Firm

Legal Firm

Wholesaler/Distributor

Construction Company

Media Company

Educational Organization

Performing Arts

University

Government

Sports Company

Non Profit

Recreational Facilities/Services Company

Consumer Goods Company

Comms Service Provider

Leisure / Travel Company

Insurance Company

Logistics Company

Marketing Services Firm

Non Tech Company

Outsourcing Company

Hospitality Company

Energy/Utilities Company

Transportation Company

Compare GoToMyPC with alternative products

Learn more about GoToMyPC

GoToMyPC allows businesses to issue URL invites to guest users, allowing for one-time sessions for demonstrations, technical support, and presentations, among other things. Role-based permissions, screen zoom, remote printing, Wi-Fi network management, secure login, user & account management, and API access are all features that are included in the solution. In addition, professionals can use the document editing feature to cut, copy, and paste content between connected devices.

GoToMyPC can help users access the device keyboard, auto-correction, and Bluetooth support.

Managers can use reports to track sessions and acquire insight into the time, connection type, and duration of connections.

GoToMyPC Features

GoToMyPC has many valuable key features. Some of the most useful ones include:

Remote access: Work on your device from any location. Remote deployment and simple installation. Users can download GoToMyPC and use it to deploy, install, and configure their computer from any location.

Robust security: Stay safe with 256-bit AES encryption, multi-factor authentication, dual passwords, and host access credentials.

Stability: Real-Time Diagnostics provides continuous insight into your connectivity status while allowing you to connect in seconds and experience highly stable in-session performance.

Remote printing capability: Send documents to printers on your remote or local computer.

Simple privacy: To preserve your privacy, simply lock the remote keyboard and turn off the computer's screen.

Easy diagnostics when issues arise: You'll have complete visibility into device connectivity and performance with Real-Time Diagnostics, so you won't have to wait for answers. With in-dashboard fix suggestions, Real-Time Diagnostics empowers you to resolve common connectivity issues caused by your computer's hardware, Internet / Wi-Fi, or RAM.

File transferring: Transfer a file between machines with ease. No more sending files to oneself via email. Support for multi-monitors. View all monitors linked to your PC.

Shortcuts to desktop: Create shortcuts to your PC that skip the browser's normal login page.

Guest invitations: Invite someone to join you on your computer for a short time. This is ideal for demonstrations or technical support.
Sound: Listen to your music or voicemail on the computer you're using.
Usage reports: Keep track of your connections, including their origin, time, type, and duration.
Free support and upgrades: Free software upgrades, service upgrades, and technical support are available 24/7.

Bitdefender-powered GoTo Antivirus: Safeguard your PCs from cyber-threats such as malware, viruses, and sophisticated internet threats.

GoToMyPC Benefits

There are many benefits to implementing GoToMyPC. Some of the biggest advantages the solution offers include:

Boost productivity: Access everything you need to get your job done securely when away from the office, while giving exceptional service to your colleagues, customers, or teams.