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GoToMyPC vs LogMeIn Rescue comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
6.6
Microsoft Intune's customer support varies, with satisfaction influenced by response times, expertise, and chosen support package.
No sentiment score available
No sentiment score available
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
We don't rely on Microsoft for support because, as their top partner, our team possesses extensive Microsoft expertise.
Given our premium support, expert-level service from Microsoft could be enhanced.
 

Room For Improvement

Sentiment score
4.3
Microsoft Intune faces challenges in deployment, integration, device support, simplicity, security features, pricing, and technical support.
No sentiment score available
No sentiment score available
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Workspace ONE operates in real-time, whereas Intune has a noticeable delay when deploying policies or apps.
It would be better to manage Mac, Android, and other non-Microsoft operating system devices within the same Intune interface.
 

Scalability Issues

Sentiment score
8.0
Microsoft Intune is highly scalable, praised for adaptability and efficiency, though macOS support is sometimes seen as less robust.
No sentiment score available
No sentiment score available
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
 

Setup Cost

Sentiment score
7.5
Microsoft Intune offers cost-effective, flexible enterprise device management, especially when bundled with Microsoft 365 E3 or E5 licenses.
No sentiment score available
No sentiment score available
Microsoft Intune's pricing is competitive with non-Microsoft technology, and the price is good compared to other market competitors.
We did not incur additional setup costs for Intune, as it was already included in our E5 license.
We have a limited budget for security investments, so Microsoft should consider reducing pricing in our region.
 

Stability Issues

Sentiment score
7.4
Microsoft Intune offers high stability and reliability with minor issues, strong security, and effective device management, enhancing user satisfaction.
No sentiment score available
No sentiment score available
Microsoft Intune has been very stable.
We've encountered problems with other services like Exchange, Intune has remained unaffected.
If Intune is not available, the 365 environment might not be available, causing a major ordeal.
 

Valuable Features

Sentiment score
8.0
Microsoft Intune provides cloud-based management, security, and compatibility across devices, integrating seamlessly with the Microsoft ecosystem for enhanced compliance.
No sentiment score available
No sentiment score available
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
Intune has improved our asset management from a security standpoint and has consolidated vendors, enhancing our security posture.
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
221
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
GoToMyPC
Ranking in Remote Access
28th
Average Rating
9.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
LogMeIn Rescue
Ranking in Remote Access
16th
Average Rating
9.0
Reviews Sentiment
7.9
Number of Reviews
20
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Gaurav Chandola - PeerSpot reviewer
We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy
Intune has many benefits from the Microsoft perspective. This solution can manage Windows 10 devices, app management, and provide security solutions. We don't need to worry about our network connection, and we'll be more secure with regular security patches and compliance. Since everything will be deployed through the internet and users will log in using the internet only, the risks have been mitigated. Security updates, security patching, and the application will be targeted from Intune. The location tracker will be available to track where the device is and the user's location. The user will be restricted from accessing certain applications using compliance policies. Conditional access policies will be based on the reason why the user needs access to the application. Microsoft Intune is one of the best products in the industry for managing Windows devices. The solution has more feature restrictions. The conditional access policies also eliminate the dependency on the on-prem network for the devices. The solution also manages our security settings and a lot of other beneficial features such as Microsoft Purview which gives us the compliance portion. We can manage all aspects of our device from a single console, including M365 services. This allows us to configure data classification types, such as public, private, internal, confidential, and highly confidential.
SK
Accessing multiple PCs from remote locations is easy and reliable with this solution
The solution works very well, I do not have any problem with it at all. The only problem is they have more than tripled their price in the last three years over what they used to charge. A price reduction would probably be warranted as I am not getting three times the service. My husband uses it too and he agrees that a price reduction would be the only thing he would be looking for. The vendor more than tripled the price in the last three years — so it has doubled and then doubled again. They have just kind of gone through the roof when it comes to pricing and I think that they are justifying that because of the demand.
SachinAnikar - PeerSpot reviewer
A highly stable and scalable remote tool that can be used for remote solutions
LogMeIn is a remote tool that I use for remote solutions The solution’s pricing could be improved. We are a service integrator and have been using LogMeIn Rescue for quite a while now. I rate LogMeIn Rescue ten out of ten for stability. Our customers are mostly medium and enterprise…
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Top Industries

By visitors reading reviews
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
7%
Government
7%
Computer Software Company
18%
Manufacturing Company
8%
Real Estate/Law Firm
7%
Financial Services Firm
7%
Manufacturing Company
16%
Computer Software Company
12%
Financial Services Firm
9%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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Earn 20 points
What do you like most about LogMeIn Rescue?
LogMeIn is a remote tool that I use for remote solutions.
What is your experience regarding pricing and costs for LogMeIn Rescue?
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.
What needs improvement with LogMeIn Rescue?
The solution’s pricing could be improved.
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
The Lubitz Financial Group, Stitely & Kartsetter PLLC
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
Find out what your peers are saying about GoToMyPC vs. LogMeIn Rescue and other solutions. Updated: October 2024.
816,660 professionals have used our research since 2012.