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GoToMyPC vs Microsoft Remote Desktop Services comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
247
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
GoToMyPC
Ranking in Remote Access
29th
Average Rating
9.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
78
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
 

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. The mindshare of GoToMyPC is 0.7%, down from 1.2% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 11.0%, down from 14.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
SK
Accessing multiple PCs from remote locations is easy and reliable with this solution
The solution works very well, I do not have any problem with it at all. The only problem is they have more than tripled their price in the last three years over what they used to charge. A price reduction would probably be warranted as I am not getting three times the service. My husband uses it too and he agrees that a price reduction would be the only thing he would be looking for. The vendor more than tripled the price in the last three years — so it has doubled and then doubled again. They have just kind of gone through the roof when it comes to pricing and I think that they are justifying that because of the demand.
Terje Romen - PeerSpot reviewer
Accessing the same desktop experience from anywhere but user template creation needs improvement
Mostly we are quite happy with it. However, some of us want a more powerful desktop. When not present, we use a remote tool called Splashtop, which is a good solution for some users. We have about ten licenses for those who need a powerful workstation at the office. We have not used many different tools. We are never in contact with Microsoft. These are quite basic configurations, to be honest. It's not complicated. AI is coming to or is already in some applications we are using. Not system-wise, however, it might be good. I'd rate the solution seven out of ten. It's quite good, yet certainly not perfect.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to block and erase remote devices is valuable to us, especially when those devices are lost."
"Intune simplifies compliance. The ability to manage software updates and policies on endpoints has helped us meet contract requirements."
"We are a remote company, and the product helps us manage the global endpoints. It helps us natively manage the endpoints in the cloud from anywhere."
"It is a very stable and scalable cloud-only solution."
"Configuration profiles, remediation, scripts, and auto-pilot features are very good."
"The most valuable feature of Microsoft Intune is its scalability."
"Stable solution at a good price."
"Intune's most valuable features are its device management capabilities, particularly its centralized integration with other Microsoft stack components."
"The solution is very quick to set up."
"The installation is almost instant."
"This solution has allowed us to have a highly flexible remote access solution in DR/BC situations."
"The technical support is good."
"I can do anything from a remote desktop as if I were sitting at my own PC."
"The most valuable features of the solution are ease of use and the simple environment."
"I give the stability a nine out of ten."
"Installing Microsoft Desktop Services is straightforward."
"The main benefit, is that it's easy for us to get the same desktop and do things in the same way regardless of our location."
"The solution works well as a remote desktop."
"The solution has very smooth connectivity and is very user friendly."
"It allows employees to log on to corporate resources remotely."
"The solution is easy to deploy and there are many features available that you can turn on or off depending on your budget."
 

Cons

"It would be great if Intune offered better data protection controls for BYOD Windows PCs."
"They need to add more group policies. Intune currently does not have many group policies that you can deploy. Its reporting, which is very limited at the moment, also needs improvement. It will be great if they can add report customization. Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. They need to provide better support for complicated issues. They also have a long turnaround time."
"There could be more competent processes and improvements in the policy space."
"Once it's configured it is unobtrusive, but it does take some hands-on to configure and deploy it properly."
"I would like to see easier pushdowns. Currently, we have to package our own software and then push it. Intune can make that way easier and integrate applications, such as Zoom and Adobe Acrobat, that are used by a lot of enterprise or corporate organizations."
"We would like to see support for Chrome and/or devices for Chromebooks."
"The scalability could be improved, and like most other MDM products, Intune is good but not 100% there yet."
"Intune does not provide real-time visibility."
"The pricing has tripled in a small amount of time and there is not three times better service."
"If the PC is hung then it requires a reboot."
"Integration could be improved. I'd prefer if the solution could integrate with our support and report tools as well as our timesheet reporting."
"The solution is unsuitable for direct external internet connections. You must set up a VPN and password handling to use it."
"I would like to see the hard drives work without locking up and integrate the local drives in the next release."
"There have been some network issues in the solution. So, when we used to connect it, the solution suddenly got disconnected. So the network part needs to be improved."
"We had some instability during the implementation process. This has since been resolved."
"We'd like them to continue to improve on security."
"Remote Desktop Services doesn't scale well."
"The solution should introduce a chat feature for end users."
"Microsoft Remote Desktop Services is only available for the professional version of the Windows operating system. This restricts a lot of users. The feature should be available for all versions."
 

Pricing and Cost Advice

"Microsoft offers some licensing where it's included at no extra cost when customers are already using the licenses. In such a case, it's a really good value. If you have to buy the licensing for it, it's probably on par with other solutions. It isn't substantially more or less expensive. The great thing is that it is included in some of Microsoft's licensed packages. So, some customers don't have to spend additional money for it. Typically, most providers that support Intune do charge a management fee of some sort or some fee. Certainly, we're no exception."
"While I can't provide insights from a business perspective, it's worth noting that the pricing may differ significantly, and the discount we received might not be reflective of standard business rates."
"Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based."
"For organizations that are a Microsoft shop, the pricing is compelling."
"It's reasonable. They're not giving it away, but it's reasonable."
"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."
"On a scale of one to ten with one being the cheapest, the cost of Microsoft Intune is a five."
"It's affordable for the protection it gives. There are no additional costs."
"We pay approximately 2,000 Euros a year for the solution. The licensing is all-inclusive; you don't have to pay for extra add-ons or services."
"It was cheap and now it is comparably expensive. It costs me $484 to use the solution with just two physical PCs."
"We do not have to pay for the product."
"Although not an expensive product, pricing is always something that can be improved."
"Microsoft Remote Desktop Services comes free as part of Microsoft Windows."
"The tool's pricing is high in the Slovenian market. I rate it a nine out of ten."
"I am aware that for Azure we do have an extra license because we are leveraging on different tenants."
"The solution is overly expensive."
"It will probably cost about $500 USD to get the resources set up in the cloud."
"The pricing is moderate."
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Top Industries

By visitors reading reviews
Educational Organization
23%
Computer Software Company
11%
Financial Services Firm
8%
Manufacturing Company
7%
Computer Software Company
22%
Manufacturing Company
9%
Financial Services Firm
8%
Healthcare Company
6%
Computer Software Company
13%
Manufacturing Company
9%
Government
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
I've never had an issue with it. I've always thought the pricing for RDS was reasonable.
What needs improvement with Microsoft Remote Desktop Services?
We would like configuration to be automatic and the price to be close to zero, however, that's not realistic. Everyon...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
Remote Desktop Services
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
The Lubitz Financial Group, Stitely & Kartsetter PLLC
Bank Alfalah Ltd.
Find out what your peers are saying about GoToMyPC vs. Microsoft Remote Desktop Services and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.