Infor CloudSuite Reviews

CloudSuite Industrial is primarily used by small and medium-sized businesses (SMBs) within the manufacturing sector. Compared to other ERPs, it offers approximately 95% more functionality explicitly tailored for industrial manufacturing. This ERP excels in size, functionality, and feature richness, making it a smart choice for SMBs.

Infor CloudSuite Industrial primarily focuses on production rather than planning. It handles various manufacturing processes such as make to stock, make to order, make to engineer, engineer to order, and engineer to stock. These diverse industrial manufacturing processes can be configured within the site lag. The complexity increases for larger companies with multiple branches and various production lines. This software can be a suitable choice for smaller companies with one or two standard product lines.

The reports have a deficiency of data richness. It generates essential financial statements such as Profit and Loss, Balance Sheet, or Cash Flow, along with Management Information System (MIS) reports related to finance, which are not supported. Standard reports are absent, and the only available option is an Excel add-in, a limited utility for extracting information to process data externally. However, this process poses challenges regarding data variety and manipulation risks when exporting to external systems or manipulating data within Excel. Consequently, this system lacks the necessary assurance for auditors due to the potential for human intervention and alterations in the generated reports.

Two critical areas demand significant improvement. Firstly, integration with external systems, especially banking systems and different bank portals, is lacking. The absence of an interface with banks makes all payment processing tasks manual. Everything requires manual handling outside the system, whether it's payments to vendors or from customers. Secondly, the finance section lacks reporting capabilities. There's a pressing need for enhancement in integrating with external systems like banking platforms and improving reporting functionalities.

I have used Infor CloudSuite as a partner for over 14 years. We are using V10 of the solution.

The product is stable. The initial transition took place in 2015 or so. Initially, it was a small-scale initiative. However, in 2017, a significant move was made, resulting in several outages and downtimes. Nevertheless, it has since become more stable. Presently, we receive monthly reports indicating an uptime rate of 99.99%.

Amazon has a highly resilient and stable infrastructure.

I rate the solution’s stability an eight out of ten.

You won't need any further upgrades. They have been performing monthly upgrades for at least two and half years, incorporating all enhancements, new features, and bug fixes into the product. From a customer perspective, there's no worry about future upgrades. It continues to evolve and change dynamically. Instead of a major migration every few years involving all customers, it's more of an incremental process. Regular enhancements and bug fixes occur every month, ensuring that your system stays consistently current and up to date.

The platform has document management and various other functions. All are centralized within the same platform and shared among all ERPs. Consequently, vertical migration becomes possible for integrating Coleman AI and IoT functionalities. Additionally, vertically, seamless integration between Infor and non-Infor external applications is achievable. Scalability poses no issues within this system.

50+ medium-sized business customers are using this solution across the globe.

I rate the solution’s solution as a seven out of ten.

Support has been a concern since around 2011 or 2012. The offices in Bangkok or Singapore struggle to comprehend the complex taxation. While our needs might be intricate, customers expect comprehensive support when paying for it. The support provided fell short, resulting in a very frustrating experience.

Instead of directly addressing the issue, they often responded by stating that the problem wasn't inherent to the product but considered it an enhancement. They would advise us to log an enhancement request, promising to consider it if deemed valid, essentially deferring the problem for future resolution.

Neutral

The initial setup is straightforward and takes four to six months to complete. There's no complexity in setting up this system. It is very user-friendly. They're flexible in customization compared to tier-one ERPs like SAP, which are inflexible when making changes. You can easily customize it if you know a bit of coding about .NET. You don't need to be an expert if you have some basic ideas.

Infor CloudSuite Industrial involves five primary phases: inception, elaboration, instruction, transition, and optimization. In the inception phase, you gather requirements and create a Proof of Concept (POC) to encapsulate these requirements in a smaller model. Subsequently, you present this model to users, provide training, and identify process gaps. A conference room pilot is conducted to pinpoint issues or additional requirements, which are then integrated into the system. The process continues with user acceptance testing and data conversion, and finally, the system goes live. This deployment method within Infor CloudSuite Industrial is adaptable and can be tailored to suit the size or complexity of your project.

I rate the initial setup a seven out of ten, where one is difficult and ten is easy.

The product is cheap and has an annual subscription only.
I rate the product’s pricing a three out of ten, where one is cheap, and ten is expensive.

I recommend considering your budget when evaluating Infor CloudSuite Industrial, as it's a smaller ERP solution. It's important to manage your expectations realistically. This software covers aspects efficiently but lacks the more sophisticated or luxurious elements often found in higher-tier ERPs. It provides necessary data and functionalities, yet its user experience, data manipulation, and advanced reporting capabilities are limited. Therefore, it's crucial to set the right expectations. Additionally, while it covers basic planning requirements adequately, it may lack some of the more comprehensive planning features found in other ERP systems, even though it fulfills essential functions competently.

Overall, I rate the solution a seven out of ten.