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Infor CloudSuite vs SAP S/4HANA comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.3
Infor CloudSuite increased productivity and satisfaction, delaying a $7M expansion and earning a solid investment rating of 8/10.
Sentiment score
6.6
SAP S/4HANA users enjoy significant ROI within 3-5 years, benefiting from cost savings and improved efficiency through cloud integration.
We have observed a good return on investment, with calculations based on a five-year ROI plan.
There is an ROI, otherwise I would not buy it.
It's not the best, primarily since the significant investments and the timeline it takes to recover those investments, but it's better than many alternatives.
 

Customer Service

Sentiment score
6.1
Infor CloudSuite support is responsive but struggles with customizations, with effectiveness varying by region due to partner involvement.
Sentiment score
6.3
SAP S/4HANA support is reliable for high-priority issues, but response time varies based on agreement type and location.
Here in Portugal, there's no direct support from Infor.
A traditional challenge with SAP support is that SAP teams only support the standard functions, which are part of the product.
Establishing the right channels was a challenge, as BTP was new to everyone, including our SAP contacts.
The quality of technical support from SAP can be rated as eight out of ten.
 

Scalability Issues

Sentiment score
7.8
Infor CloudSuite offers scalability, seamless integration, and adaptability, benefiting businesses of all sizes, though hardware limits can occur.
Sentiment score
7.8
SAP S/4HANA offers scalable solutions for medium to large enterprises, adaptable to cloud and on-premise, with potential investment challenges.
SAP S/4HANA scales exceptionally well.
It is very easy to scale within businesses, especially when a new business falls within the range.
Scalability is a key strength of SAP, especially for HANA, compared to all the other ERPs.
 

Stability Issues

Sentiment score
7.5
Infor CloudSuite is stable with 99.99% uptime, affected by client customizations and connectivity, appreciated for regular updates.
Sentiment score
7.7
SAP S/4HANA is stable and reliable, with issues mainly in customization, resolved through updates and skilled maintenance teams.
The SAP HANA system is not very easy to unlock, and it's something strange as, compared to other databases, when transaction logs are full, you stop the system, run the transaction log backups, and then restart.
We relied on a private cloud, and accessibility became literally impossible whenever the cloud service provider experienced downtime.
In comparison to ECC, definitely, because of some of the simplification and eliminating some moving parts, it is better.
 

Room For Improvement

Infor CloudSuite needs enhanced documentation, IoT integration, distribution, financial reporting, pricing, planning, support, and external compatibility.
SAP S/4HANA should enhance usability, integration, customization, pricing, support, and AI capabilities to improve appeal and functionality.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
Organizations face challenges like adapting to new technologies rapidly, and whether customers are early or late adopters influences their experience.
I can perform a lot of data manipulation directly on SAP using S-One, without having to resort to Excel, unlike with View ID.
The performance of the SAP interface could be improved.
 

Setup Cost

Infor CloudSuite is costly but comprehensive, with pricing from $80,000 annually; discounts depend on usage and user count.
SAP S/4HANA is seen as costly due to varying licensing, setup, and maintenance fees, especially for smaller businesses.
It's higher compared to similar peer solutions.
It's not easy to have a clear understanding of the price and the value, especially if I talk about the business transaction platform.
There is always a push from clients saying that the total cost of ownership is quite high compared to other products.
 

Valuable Features

Infor CloudSuite enhances manufacturing with efficient scheduling, automation, analytics, and flexibility, boosting processing speed and collaboration.
SAP S/4HANA offers seamless integration, user-friendly interface, real-time analytics, and robust capabilities, enhancing decision-making across industries.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
It enables the posting of transactions and allows us to see the impact across various application scenarios, providing significant benefits for business.
The way SAP has helped our customers is by establishing a discipline where industry-specific operations and SAP's standard processes work hand in hand, improving resource utilization, material movement control, and cost control.
The insights given help us make strategic decisions.
 

Categories and Ranking

Infor CloudSuite
Ranking in ERP
14th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
15
Ranking in other categories
CRM (21st), Enterprise Asset Management (EAM) (3rd), Local Government CRM (5th), Product Configuration and Quoting (4th), Warehouse Management (3rd), Cloud HCM (9th), Financial Close Software (3rd)
SAP S/4HANA
Ranking in ERP
1st
Average Rating
8.4
Reviews Sentiment
6.3
Number of Reviews
118
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the ERP category, the mindshare of Infor CloudSuite is 1.5%, up from 1.2% compared to the previous year. The mindshare of SAP S/4HANA is 14.4%, down from 15.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP
 

Featured Reviews

S Solomon Kumar - PeerSpot reviewer
Advanced forecasting and analysis capabilities
In terms of improvements, we can add new features that customers are demanding, such as service and quality improvements. For instance, we could have a model to predict the expected quality, which can be imported and developed as a new feature. We can improve quality features, and there is room for enhancement. Additionally, we can also improve service-related features by adding new functionalities. Each department has its workflow. But there is a hierarchy for pricing, and managers should be approached in such cases. So, there can be a more stabilized way of having a single point of contact to approach at any time. It is already there, but some more enhancements would be good. Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle. Some more workloads need to be done to integrate those tools, and we can have some enhancements on integration. ION is a very good tool, and we use web services already. The old system of using RESTful APIs has been eradicated, and the super approval trial is good. So, this tool is a refined way of working with services where it integrates any third-party tool. But, some of the older versions may need additional adjustments to integrate properly.
Deepak Madhavan - PeerSpot reviewer
Implementation simplifies ERP management with comprehensive data integration and visibility
A lot of people would say the pricing. SAP is seen as quite expensive even now. It doesn't work for smaller or medium optimizations. The licensing and pricing could be looked at. In Brownfield migration, the trade-off between greenfield and brownfield means you either keep it clean or match the business requirements. Sometimes, it's not possible to do both. While ValixAPI provides significant support in making those decisions and the SAP consultant is very useful, we are still dependent on past history and how it was originally set up. I wouldn't call that a real disadvantage, yet more accessible consulting would be beneficial. Incorporating all other cloud products, like APO or IPP, into the S/4 house might also help.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Educational Organization
13%
Healthcare Company
9%
Manufacturing Company
8%
Educational Organization
39%
Manufacturing Company
9%
Computer Software Company
9%
University
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Infor CloudSuite Industrial?
Some valuable features include improved transparency in sales processes, which has been vital for our operations.
What is your experience regarding pricing and costs for Infor CloudSuite Industrial?
As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.
What needs improvement with Infor CloudSuite Industrial?
While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...
Are there any advantages of SAP S4 HANA over SAP Business One (SAP B1) apart from the cost?
SaP Business One is a complete solution for business management. The software applications are broad, ranging from accounting to project management and human resources. It is very versatile and com...
What needs improvement with SAP S4HANA?
With the public cloud, now everything is being pushed into BTP. This has created challenges, as it requires us to redo our coding and development. This presents a significant learning curve for our...
What is your primary use case for SAP S4HANA?
We work in a very niche area within the livestock industry. We have a SAP-certified solution for the poultry industry, and as part of our livestock solution, we cover poultry, dairy, and fishery. W...
 

Also Known As

SyteLine
SAP S4HANA
 

Overview

 

Sample Customers

PRIDE Industries
Nestle, O.C. Tanner, Sabre, New York Life Insurance Co., MEMEBOX, Siemens AG.
Find out what your peers are saying about Infor CloudSuite vs. SAP S/4HANA and other solutions. Updated: January 2025.
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