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Infor CloudSuite vs SAP S/4HANA comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.3
Infor CloudSuite increased productivity and satisfaction, delaying a $7M expansion and earning a solid investment rating of 8/10.
Sentiment score
8.2
SAP S/4HANA users see long-term ROI through cost reduction and efficiency, benefiting large entities more than smaller ones.
We have observed a good return on investment, with calculations based on a five-year ROI plan.
 

Customer Service

Sentiment score
6.1
Infor CloudSuite support is responsive but struggles with customizations, with effectiveness varying by region due to partner involvement.
Sentiment score
6.9
SAP S/4HANA support receives mixed reviews, with strengths in expertise but areas needing improvement in response time and process efficiency.
Here in Portugal, there's no direct support from Infor.
The quality of technical support from SAP can be rated as eight out of ten.
The quality of customer service is excellent, and the speed is commendable.
 

Scalability Issues

Sentiment score
7.8
Infor CloudSuite offers scalability, seamless integration, and adaptability, benefiting businesses of all sizes, though hardware limits can occur.
Sentiment score
7.9
SAP S/4HANA is highly scalable for medium to large enterprises, adapting well to cloud environments with customization flexibility.
SAP S/4HANA scales exceptionally well.
 

Stability Issues

Sentiment score
7.5
Infor CloudSuite is stable with 99.99% uptime, affected by client customizations and connectivity, appreciated for regular updates.
Sentiment score
8.0
SAP S/4HANA is generally stable and reliable, with skilled teams enhancing performance, though customizations can affect stability.
 

Room For Improvement

Infor CloudSuite needs enhanced documentation, IoT integration, distribution, financial reporting, pricing, planning, support, and external compatibility.
Feedback on SAP S/4HANA highlights UI simplification, better app integration, more custom options, and improved AI, documentation, and support.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
It could be improved by focusing on user-related challenges, as end users might face certain difficulties.
The cost of their support services could be more affordable.
 

Setup Cost

Infor CloudSuite is costly but comprehensive, with pricing from $80,000 annually; discounts depend on usage and user count.
SAP S/4HANA is expensive with complex licensing, varying by deployment, user count, and modules, challenging affordability for smaller firms.
It's higher compared to similar peer solutions.
The cost of support services could be made more affordable.
 

Valuable Features

Infor CloudSuite enhances manufacturing with efficient scheduling, automation, analytics, and flexibility, boosting processing speed and collaboration.
SAP S/4HANA offers a user-friendly interface, real-time analytics, and robust integration, enhancing adaptability and efficiency for businesses.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
It enables the posting of transactions and allows us to see the impact across various application scenarios, providing significant benefits for business.
Its analytics capabilities are valuable as they enhance data analysis and insights.
 

Categories and Ranking

Infor CloudSuite
Ranking in ERP
13th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
15
Ranking in other categories
CRM (14th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (5th), Product Configuration and Quoting (4th), Warehouse Management (2nd), Cloud HCM (6th), Financial Close Software (2nd)
SAP S/4HANA
Ranking in ERP
2nd
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
106
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2025, in the ERP category, the mindshare of Infor CloudSuite is 1.4%, up from 1.2% compared to the previous year. The mindshare of SAP S/4HANA is 15.3%, up from 15.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP
 

Featured Reviews

S Solomon Kumar - PeerSpot reviewer
Advanced forecasting and analysis capabilities
In terms of improvements, we can add new features that customers are demanding, such as service and quality improvements. For instance, we could have a model to predict the expected quality, which can be imported and developed as a new feature. We can improve quality features, and there is room for enhancement. Additionally, we can also improve service-related features by adding new functionalities. Each department has its workflow. But there is a hierarchy for pricing, and managers should be approached in such cases. So, there can be a more stabilized way of having a single point of contact to approach at any time. It is already there, but some more enhancements would be good. Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle. Some more workloads need to be done to integrate those tools, and we can have some enhancements on integration. ION is a very good tool, and we use web services already. The old system of using RESTful APIs has been eradicated, and the super approval trial is good. So, this tool is a refined way of working with services where it integrates any third-party tool. But, some of the older versions may need additional adjustments to integrate properly.
VARUN-JAIN - PeerSpot reviewer
The solution is highly scalable, with solid performance and integration
S/4HANA implementation is always complex because you need to configure it to work with your infrastructure. SAP only provides the license, not hardware, but they will connect you with a partner like HPE or IBM. It's extremely costly if you ask for SAP to implement it, but you can deploy through some vendor like HCL, TC, Infosys, or Capgemini, and then you need to enlist a hardware partner. The complexity also varies by industry. If it's a small industry with $40 million of revenue annually, the business processes will be simple. However, deployment is tricky for heavy manufacturing, energy, etc.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Educational Organization
12%
Healthcare Company
8%
Financial Services Firm
8%
Educational Organization
39%
Computer Software Company
9%
Manufacturing Company
9%
University
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Infor CloudSuite Industrial?
Some valuable features include improved transparency in sales processes, which has been vital for our operations.
What is your experience regarding pricing and costs for Infor CloudSuite Industrial?
As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.
What needs improvement with Infor CloudSuite Industrial?
While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...
Are there any advantages of SAP S4 HANA over SAP Business One (SAP B1) apart from the cost?
SaP Business One is a complete solution for business management. The software applications are broad, ranging from accounting to project management and human resources. It is very versatile and com...
What needs improvement with SAP S4HANA?
The cost of their support services could be more affordable. It's currently an expensive proposition.
What is your primary use case for SAP S4HANA?
We have several different application scenarios that we are implementing, including procurement, sales, and finance.
 

Also Known As

SyteLine
SAP S4HANA
 

Learn More

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Overview

 

Sample Customers

PRIDE Industries
Nestle, O.C. Tanner, Sabre, New York Life Insurance Co., MEMEBOX, Siemens AG.
Find out what your peers are saying about Infor CloudSuite vs. SAP S/4HANA and other solutions. Updated: January 2025.
825,661 professionals have used our research since 2012.