Infrascale Backup & Disaster Recovery Reviews

Infrascale Backup & Disaster Recovery boosts profitability in reselling and ensures protection, saving businesses from potential losses. Users achieve significant returns, citing increased profits and reduced costs compared to previous solutions. The speed of restore functionality minimizes downtime, benefiting high-end clients. Users effectively communicate the value to clients, showing faster recovery times than prior experiences. Overall, users have consistently observed financial benefits and enhanced service reliability.

Infrascale Backup & Disaster Recovery offers a flexible pricing model that combines data volume and appliance needs, with licensing fees billed every four months. Users appreciate its competitive and fair pricing, though some find quoting challenging compared to previous models. The approach suits both small and micro-enterprises, offering unlimited clients and a scalable structure. No additional costs beyond setup fees, making it straightforward and appealing for MSPs. Partner collaboration is actively supported, ensuring alignment with enterprise needs.

• "The pricing is pretty good and competitive with the market. The per-terabyte pricing is very competitive compared to the others."
• "They are incredibly fair and willing to work with their partners to make their pricing work for both partners and the end users."
• "The licensing structure was changed some time ago and it's a lot more efficient and the price points are a lot better. They're improving and heading in the right direction."

Infrascale Backup & Disaster Recovery is utilized primarily for disaster recovery and data backup. It involves on-premises appliances syncing with Infrascale Cloud, supporting both cloud backup and Disaster Recovery as a Service. Users employ it to backup laptops, servers, and virtual machines. Managed service providers and IT support companies implement it across various environments for client data protection and business continuity, ensuring redundancy for critical systems and facilitating rapid recovery from potential disruptions.

Users highlight responsive customer service and support from Infrascale Backup & Disaster Recovery, praising their proactive and knowledgeable team. Support experiences have improved significantly over the years, with fast responses and effective problem-solving. Consistent communication and follow-up are key strengths. Although experiences vary, most users are satisfied with the technical competence and friendliness of the support staff, rating it highly. Timely assistance from experienced personnel ensures quick problem resolution without unnecessary escalation.

Infrascale Backup & Disaster Recovery's initial setup is straightforward and user-friendly. Users appreciate the quick deployment process, often completed within hours or a day. The Infrascale team is praised for their support during implementation, offering guidance and training. Some users find the dashboard beneficial for centralized management, while others note minor challenges like replication scheduling or sizing exercises. Infrascale's hands-on assistance during onboarding is considered a significant advantage by users.

Infrascale Backup & Disaster Recovery is considered highly scalable by users, who appreciate its ease in handling growth from small to large networks. While some faced challenges due to initial setup misunderstandings or hardware limitations, many highlight its ability to scale with ease and handle varying business sizes. Flexible storage management and supportive customer service are emphasized, although a few experienced constraints with data overages.

Infrascale Backup & Disaster Recovery shows excellent stability, with users reporting no significant issues over several years. Some concerns about software backup on servers have been addressed, while routine maintenance seems minimal. Many praised its consistent performance and reliable functioning, rating stability highly. Users have encountered a few minor disruptions, but support responded promptly. Recent improvements have enhanced its reliability, and the transition to the cloud is seen as beneficial for usability.