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Ivanti Neurons for ITSM Reviews

Vendor: Ivanti
4.2 out of 5
759 followers
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What is Ivanti Neurons for ITSM?

Featured reviews

Ivanti Neurons for ITSM mindshare

Product category:
As of February 2025, the mindshare of Ivanti Neurons for ITSM in the Help Desk Software category stands at 1.9%, up from 1.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Help Desk Software

PeerAnalyst reports

TypeTitleDate
CategoryHelp Desk SoftwareFeb 24, 2025Download
ProductReviews, tips, and advice from real usersFeb 24, 2025Download
ComparisonIvanti Neurons for ITSM vs ServiceNowFeb 24, 2025Download
ComparisonIvanti Neurons for ITSM vs JIRA Service ManagementFeb 24, 2025Download
ComparisonIvanti Neurons for ITSM vs ManageEngine ServiceDesk PlusFeb 24, 2025Download
Suggested products
TitleRatingMindshareRecommending
ServiceNow4.224.3%92%216 interviewsAdd to research
JIRA Service Management4.110.4%93%86 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

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Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Government
14%
Computer Software Company
13%
Financial Services Firm
9%
Manufacturing Company
8%
Retailer
8%
Healthcare Company
7%
Educational Organization
5%
Insurance Company
4%
Real Estate/Law Firm
3%
University
2%
Aerospace/Defense Firm
2%
Energy/Utilities Company
2%
Legal Firm
2%
Media Company
2%
Comms Service Provider
1%
Non Profit
1%
Construction Company
1%
Consumer Goods Company
1%
Logistics Company
1%
Transportation Company
1%
Wholesaler/Distributor
1%
Hospitality Company
1%
Music Company
1%
Recreational Facilities/Services Company
1%
Outsourcing Company
1%
Renewables & Environment Company
1%
Mining And Metals Company
1%
Performing Arts
1%
 

Ivanti Neurons for ITSM reviews

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Sanjay Mukhopadhyay - PeerSpot user
Director - Sales & Operations - India at Intertec Systems
Verified user of Ivanti Neurons for ITSM
Jul 24, 2023
The solution comes with a host of features for hyper-automation

Pros

"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation. "

Cons

"The patching for non-Windows OSes such as Linux is poor."
Anoir LOUHICHI - PeerSpot user
Consultant ITSM at Easydesk
Verified user of Ivanti Neurons for ITSM
Feb 8, 2025
Product version discussed: 2024.3
Integration flexibility and informative dashboards enable effective workflow management

Pros

"Ivanti Neurons allows me to adjust our workflow according to our needs. "

Cons

"There could be an improvement in the ability to easily integrate other systems without extensive development."
Find out what your peers are saying about Ivanti Neurons for ITSM. Updated February 2025
838,769 professionals have used our research since 2012.
Basem Ismail - PeerSpot user
Solutions Architect at Nile
Verified user of Ivanti Neurons for ITSM
Feb 21, 2023
Great for change, service, and incident management

Pros

"It is easy to set up. "

Cons

"We'd like more integration with solutions like SolarWinds. "
Chris Reece - PeerSpot user
Manager, Application Support at a university with 1,001-5,000 employees
Verified user of Ivanti Neurons for ITSM
Aug 30, 2023
There is a learning curve associated with customization

Pros

"The solution's installation depends on its customization. It is easy. "

Cons

"Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community. "
RH
Infrastructure Engineer at SeniorsIt
Verified user of Ivanti Neurons for ITSM
Oct 31, 2023
More than just a helpdesk, ITSM to efficiently manages your organization's IT operations

Pros

"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."

Cons

"Perhaps one area that could see enhancement is at the hardware level, particularly regarding endpoint control. "
AM
Principal Accountant at Botswana Government
Verified user of Ivanti Neurons for ITSM
Oct 27, 2019
Good incident management and escalation but it is difficult to learn and customize

Pros

"The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there. "

Cons

"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."
PeerSpot user
Technology Manager at a educational organization with 1,001-5,000 employees
Verified user of Ivanti Neurons for ITSM
Nov 19, 2014
We customized the workflows for our needs.
BernardLugalia - PeerSpot user
Cyber Security Engineer at a tech services company with 11-50 employees
Verified user of Ivanti Neurons for ITSM
Feb 26, 2024
Provides comprehensive visibility into the environment and cloud version streamlines productivity by automatically collecting information and updates

Pros

"I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically. "

Cons

"There is room for improvement in terms of response time. The support team takes a long time to respond. "