Ivanti Neurons for ITSM Reviews

Ivanti Neurons for ITSM offers a subscription-based licensing model, costing approximately $20,000 annually per user. Additional fees apply for more user access or asset management beyond 10,000 assets. While some organizations find the pricing expensive, others consider it affordable compared to alternatives. The solution includes support in standard licensing, though professional services incur additional costs. Small to large enterprises find the product adaptable, although cost may limit accessibility for smaller companies.

• "The price is on the higher side. The support is included in the standard licensing fees."
• "The product is affordable for small businesses."
• "I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

Ivanti Neurons for ITSM is primarily utilized as a service desk tool, particularly as a ticketing system in sectors like finance and banking. It integrates ITIL processes, allowing configuration flexibility. End-users interact easily for troubleshooting needs, while managers require ITIL expertise for optimal system setup. Companies leverage it for asset management, digital task transitions, and patch management, using both on-premise and HEAT systems, supporting web accounting and HR processes.

Ivanti Neurons for ITSM receives mixed feedback regarding customer service and support. Some users find technical support excellent and quick to resolve issues, while others experience delayed response times. Support is described as helpful, especially when scheduling sessions, though there's a call for faster responses. Some users mention needing an additional support agreement beyond initial implementation costs, and although most cases are resolved, there's space for improvement in certain areas.

Users describe Ivanti Neurons for ITSM's initial setup as varying from straightforward to complex, depending on customization and modules implemented. Familiarity with previous versions aids simplicity. Transitioning skills from consultants is challenging. Deployment ranges from hours to months for larger implementations. Network configuration requires planning, and certified professionals with documentation facilitate a smoother process. On-premises deployment is preferred for security, especially in sectors like banking. Customization may necessitate additional expertise or services.

Ivanti Neurons for ITSM is highly scalable, supporting small to large implementations across various sectors. It can accommodate hundreds to hundreds of thousands of users, integrating seamlessly with other Ivanti solutions. Organizations rate its scalability high, noting ease of expansion and capability to grow with user needs. Many report success in expanding usage across numerous sites, highlighting its flexibility and effectiveness for diverse business sizes and requirements.

HEAT is generally reliable, with some users experiencing occasional access issues or browser compatibility problems. Feedback indicates Ivanti Neurons for ITSM maintains good stability, with ratings of eight or nine out of ten. While most find it dependable, there are instances of caching issues and potential slowdowns in complex setups. Some users report it works stably for decades with minimal support, while others note the need for stability improvements.