Ivanti Voice Automation integrates existing phone infrastructure with the IT service desk environment for intelligent call routing, integrated voice response, voice self-service, screen pops, and call management functionality.
As of December 2024, the mindshare of Ivanti Voice in the IT Service Management (ITSM) category
stands at 0.1%, down
from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IT Service Management (ITSM)
Key learnings from peers
Last updated Nov 21, 2024
Valuable Features
"Ivanti Voice is an enterprise platform that integrates with our other systems to automate and utilize the artificial intelligence or AI engines within the platform."
Room for Improvement
Room for Improvement
"The solution's reporting and customization could be simplified and enhanced."
Pricing
"We got a deal with Ivanti that made the solution cheap."
Scalability
Stability
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Empower your IT service team with voice automation to improve customer satisfaction with increased first call resolution rates and better call handling.
