Service and Support
Juniper WLC Series offers excellent technical support, characterized by experienced engineers and responsive assistance. Clients appreciate the comprehensive documentation for troubleshooting and learning. While support was initially fine, discontinuation affected it negatively. Templating is a standout feature for enhancing network response. Customer service rates vary, with some relying more on internal maintenance. Generally, their technical support is considered very good, with satisfaction in responsiveness and helpfulness remaining consistent among users.
Deployment
Juniper WLC Series's initial setup is generally straightforward and user-friendly, requiring minimal time and effort. Many organizations appreciate the simplicity, with setups ranging from just a few minutes to a couple of days. Some find the process needs additional reading and controller setup adds to the time. Users who are familiar with similar systems manage well, while others seek technical support. Deployment often involves a small team, typically one to three engineers.
Scalability
Juniper WLC Series is praised for its scalability, handling various sizes of users without prominent issues. It supports a substantial number of access points and users, offers automated features that simplify operations, and allows seamless growth by acquiring more access points as needed. Users appreciate its adaptability, essential for full wireless coverage demands, and give it a high scalability rating. It effectively supports diverse organizations varying in size and requirements.
Stability
Juniper WLC Series is regarded as a stable offering. Many have not experienced issues, maintaining reliability without bugs, crashes, or freezes. Users emphasize that updating to the latest software release aids in maintaining stability. Some encountered initial problems, but these were resolved over time, leading to no recurring issues. Describers consider it robust and reliable, frequently rating stability highly, with most maintaining confidence in its solid performance and rugged build.