LastPass Reviews

Name: LastPass
Brand: LastPass
Rating: 3.7 (12 reviews)

Vendor: LastPass

3.7 out of 5

12 reviews
78% willing to recommend

941 followers

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LastPass is the #17 ranked solution in top Enterprise Password Managers, #21 ranked solution in top Single Sign-On (SSO) solutions, and #25 ranked solution in top AIOps solutions. PeerSpot users give LastPass an average rating of 7.4 out of 10. Based on the analysis of the 12 most recent LastPass reviews, the overall sentiment is positive, with a sentiment score of 6.3. (Among the lowest in the category). LastPass is most commonly compared to Microsoft Entra ID: LastPass vs Microsoft Entra ID. LastPass is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.

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Featured reviews

Mike Klaus

Senior Systems Analyst/Administrator at a agriculture with 1-10 employees

The most valuable feature is being able to use a single master password to access all of your other passwords. One feature that is really important to us is the ability to create secure notes. In our scenario, these are notes such as how to get some of our devices on the network. They are processes and procedures that we don't want anybody else to see, especially within the IT department. It's a small department and we have very many processes that we use, but not on a daily basis, so we aren't going to remember them. By using LastPass and secure notes, we can go back to those notes in a secure fashion and remind ourselves how to do certain things. For instance, how to create a test database for accounting, which is something that we do once a year. We don't want that to be out in a non-secure fashion, where somebody in the public can see it.

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Mark Wight

ICT Manager at Onefortyone

Anyone that has access to LastPass can change a password and we want the admins to be notified that the password has been changed. The reason we want that functionality is if for some reason someone digs up their credentials and gets into LastPass and they go and change some of our passwords, we want to know straight away that someone's changed these passwords. There are a couple of other things that didn't go very well. When we wanted to do a restore of one folder on one computer, we went to the company and asked for restore and they couldn't do it. The only person who can do the restore is the one that creates the account. If you add an admin later, they couldn't do the restore. We didn't like that. The first time we had to restore and we couldn't do it we obviously weren't that impressed. There are ways around that. We do our manual backup, put it on an encrypted USB drive and put it in a safe once a month. We've got our own backup solution to that and that works quite well. I also don't like the add-in for Internet Explorer and Google Chrome, because when you do the add-in, you can actually save that to your credentials in your IE, and the problem is, if I left my screen open, or any of the IT people leave their screen open someone could come up and access all their credentials in LastPass without having to put a password in within your own network. I don't like that functionality. We've banned that from any of our staff adding that as an add-in because we see that as a security risk.

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reviewer997956

CEO at a legal firm with 1-10 employees

The current version has problems when it comes to their "security challenge", which is a feature that automatically changes unsafe passwords for you. My advice, for the present, is to do it yourself. Unfortunately, leaving it to the responsibility of the software tends to hang, and even crash on some web sites. Specifically, if you already have two-factor authentication enabled on that website then it is a nightmare. Certainly, you should have two-factor authentication, so this needs to be fixed. I would estimate that it works half of the time. In terms of additional features, I would like to see an improvement in the LastPass Authenticator. There has to be a more transparent way to retrieve the second-factor authentication key. The first time you do it you get a QR code, and I know that you can recover and reinstall it because LastPass does a backup. However, if you need it install it on another device such as a colleague's phone, then you need to have that device physically with you at the time. Otherwise, you need to cancel the setup and use both phones to actually scan the QR code. There is no other way to retrieve the secret key. I believe that there are other solutions that handle this, but I work around it by putting that key into a LastPass secure note. It is a cumbersome way to do it, so I would like to see this improved. Visually speaking, I would like to see a better ordering of the passwords. I understand that there is a search function, but there are no tabs to easily classify them. Similarly, you cannot customize the layout to better find what you are looking for. From the user's perspective, when you have a lot of passwords, the search feature works but I would like it to be more customizable.

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LastPass mindshare

Product category:

As of December 2024, the mindshare of LastPass in the Single Sign-On (SSO) category stands at 1.3%, down from 1.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Single Sign-On (SSO)

PeerAnalyst reports

Type	Title	Date
Category	Single Sign-On (SSO)	Dec 18, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 18, 2024	Download
Comparison	LastPass vs Microsoft Entra ID	Dec 18, 2024	Download
Comparison	LastPass vs Auth0	Dec 18, 2024	Download
Comparison	LastPass vs Cisco Duo	Dec 18, 2024	Download

Title	Rating	Mindshare	Recommending
Microsoft Entra ID	4.3	29.7%	94%	218 interviews Add to research
Okta Workforce Identity	4.2	13.3%	94%	64 interviews Add to research

Valuable Features

Users highlight LastPass's password management, ease of use, and security as its most valuable features. The tool's ability to generate, store, and autofill complex passwords is praised, along with its cross-device synchronization and secure sharing capabilities. Additionally, users value its multi-factor authentication support and encrypted storage for sensitive information.

"One feature that is really important to us is the ability to create secure notes."
"It is easy to use."
"The most valuable feature for me is being able to pair applications and user permissions."

Room for Improvement

Users mention that LastPass experiences occasional synchronization issues and slow performance, particularly with biometric authentication. They also point out difficulties in accessing customer support. Additionally, some users find the password generator's flexibility lacking, while others report challenges with the browser extension's reliability. Security features, though robust, sometimes produce false warnings, causing unnecessary concern. There are usability concerns with the mobile app's configuration, and users notice that frequent updates occasionally disrupt functionality.

"I struggle a little bit with the mobile app. As a browser extension, it works really well, and we are able to get to what we need to. However, on the phone, it's not quite as easy to navigate."
"Its user interface should be better, and there should probably be more information about scalability."
"LastPass has a problem syncing the passwords to all of the users."

ROI

Users indicated significant time savings with LastPass, reducing password management efforts and enhancing security protocols. Many noted increased productivity and improved workflow efficiency. Some mentioned cost savings on IT support and fewer security breaches. Improved user experience and streamlined access were also highlighted. Time spent recovering forgotten passwords was greatly minimized, contributing to an impressive ROI. LastPass' ease of implementation was praised as beneficial.

Pricing

LastPass offers competitive pricing with features like advanced password management, dark web monitoring, and multi-factor authentication. Users appreciate its user-friendly interface and robust security. Several pricing tiers are available, catering to different organizational sizes and needs. Enterprise plans include additional administrative controls, dedicated support, and identity management options. Overall, users report positive experiences with LastPass’s affordability and comprehensive feature set.

"I was not terribly alarmed with the pricing, and am pleased with the fact that a home license is included with each business license."
"The subscription model is rated at a fair price."
"In terms of pricing, my feeling is that they are all roughly the same. LastPass is in line with its competitors, plus or minute a dollar or two per month."

Popular Use Cases

Users primarily use LastPass for managing passwords across multiple devices. It is favored for storing and autofilling login credentials securely, generating strong passwords, and sharing access with colleagues. LastPass enhances security by syncing passwords and facilitating secure password recovery. Users also appreciate its ability to organize and save personal information, ensuring easy access to sensitive data while maintaining privacy standards in both personal and professional settings.

Service and Support

LastPass customer service is often described as slow, with many users expressing frustration over delayed responses and difficulty in reaching support. Some highlight a lack of helpful solutions from representatives and mention challenges in resolving issues effectively. Users appreciate the extensive knowledge base but find actual support interactions lacking. Many also suggest that support improvements are needed to match the quality and reliability offered by LastPass itself.

Deployment

Regarding LastPass's initial setup, users find it straightforward and user-friendly. The registration process is simple, and the installation is quick. Many appreciate the step-by-step guides provided, which aid in easy navigation. Some users face minor hiccups due to specific browser issues but resolve them quickly. Text testimonials highlight that LastPass's intuitive design helps even those who are not tech-savvy get started without difficulty.

Scalability

Many users find LastPass scalable for both small teams and larger enterprises. They appreciate its ability to manage multiple passwords effortlessly and its seamless integration with various platforms. Some users mention its robust features that grow alongside their expanding needs. They also note the ease of adding new users and managing permissions, which makes LastPass a preferred choice for scaling businesses.

Stability

Users consistently praise LastPass for its reliable performance and consistent operation. Many appreciate its secure password management and auto-fill features, indicating they encounter few errors or downtime. Users find it dependable for daily use and especially value its encrypted vault for storing sensitive information. The platform's multi-device synchronization works seamlessly, ensuring ease of access. Negative feedback is minimal, mostly focusing on occasional sync issues that are quickly resolved.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our LastPass Buyer's Guide for additional reliable information.