Service and Support
Customers express mixed experiences with Microsoft Azure VPN Gateway support. Users with premium contracts report quick, high-quality assistance, while those on free plans experience delays and poor resolution. Finding knowledgeable staff can be challenging, and response times vary. Some rely on partners or online communities for help. Ratings differ widely, with some giving high scores for premium support, while basic support receives lower ratings, highlighting a dependency on contract type for satisfactory service.
Deployment
Microsoft Azure VPN Gateway's initial setup is mostly described as straightforward and quick, often taking 20 to 45 minutes. Users appreciate the simplicity, although some note complications with network dependencies or specialized configurations. Users with more experience find it easier, rating it an eight to ten out of ten, while some face challenges with networking restrictions and critical setups. Assistance from support teams and detailed documentation improve the experience for those less familiar with the process.
Scalability
Microsoft Azure VPN Gateway is known for its flexibility, supporting growth and various workloads efficiently. Users appreciate its ability to scale according to needs, offering different pricing plans and configurations. Depending on chosen plans, scalability is often rated positively, though some limitations exist compared to third-party options. The service ensures connectivity for many users, accommodating multiple locations with high availability and reliability through its active-active or passive-passive modes, thus supporting enterprise-level demands effectively.
Stability
Users indicate that Microsoft Azure VPN Gateway generally exhibits stability. While some report occasional inconsistencies and the need for alternatives like Palo Alto or Checkpoint, many describe the platform as stable and reliable, with rare downtimes. It performs well with proper setup and monitoring of health parameters. Critiques suggest potential improvements, yet other feedback highlights its robust uptime and performance. Stability ratings frequently reach eight to ten out of ten.