Service and Support
NetApp NVMe AFF A800's customer service and support are generally positive. Users report satisfaction with responsive and cooperative technical support, rating them highly. Some users note that support can be delayed but find the responses informative. However, there are occasional difficulties in reaching competent personnel quickly. While some experience was not favorable, most feedback indicates good global engineer availability. Users largely appreciate the assistance provided.
Deployment
Some users found NetApp NVMe AFF A800's initial setup straightforward and quick, with deployment taking less than two weeks and minimal maintenance required. Others experienced complexity, citing the need for network readiness and coordination with the customer's site. While some installations were quick, others faced challenges, taking from hours to weeks. NetApp's support and documentation received positive feedback, making major architectural changes manageable for some users.
Scalability
NetApp NVMe AFF A800 is highly scalable according to multiple accounts, with no issues reported in scaling both vertically and horizontally. Users have successfully scaled the system for hundreds of users including database administrators and managers. Feedback suggests the cloud version is preferable for enhanced scalability. Organizations have expanded the system to multi-petabyte levels with minimal effort, though there may be limits based on needs.
Stability
NetApp NVMe AFF A800 is highly stable, reliable, and does not experience crashes, freezes, or significant bugs. Users can fine-tune performance securely in data centers. Many rate its stability nine or ten out of ten, achieving at least five nines uptime. Despite a single technical issue, NetApp resolved it effectively.