OpenText Operations Orchestration Reviews

Name: OpenText Operations Orchestration
Brand: OpenText
Rating: 3.9 (26 reviews)

3.9 out of 5

26 reviews
92% willing to recommend

968 followers

What is OpenText Operations Orchestration?

OpenText Operations Orchestration (OO) automates, integrates, and orchestrates any IT process, on cloud or off. Automate using low-code/no-code workflow authoring options. Integrate with an API rich, extensible platform. Centrally orchestrate powerful, scalable workflows.

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OpenText Operations Orchestration is the #20 ranked solution in top Process Automation solutions and #22 ranked solution in best RPA tools. PeerSpot users give OpenText Operations Orchestration an average rating of 7.8 out of 10. OpenText Operations Orchestration is most commonly compared to Camunda: OpenText Operations Orchestration vs Camunda. OpenText Operations Orchestration is popular among the large enterprise segment, accounting for 74% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 28% of all views.

Buyer's Guide

OpenText Operations Orchestration

January 2025

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Helped 831,881 peers since 2012

Featured reviews

Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.

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HiteshKumar

OpenText Technical Support at CMS Computer PVT LTD

Only the tool's support can be a drawback where improvements are needed. The support can be too slow, so we have to wait due to a longer response time. There is also no live access for e-learning purposes, as no one is available on the platform. As time passes, new things are implemented which are easy to access. There is clear documentation of the solution, making it a good product for all. The product's screenshots and concepts are clear. In the tool, the first step is clear, and the second step will be after the third step based on what you need. You can add the screenshots. As the product's documentation is clear, the installation can be done very easily. In the future, I want the tool to offer AI, as it can make it easy for users to get help.

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it_user76755

Architect at a healthcare company with 10,001+ employees

Simple things are missing – being unable to easily capture flow inputs in an automated fashion is one (I shouldn’t have to write an SQL query for this). Being able to easily debug only certain sections of a flow is another (overriding responses doesn’t cut it). They could also improve on variable tracking within a flow. Implementing a find and replace feature would also be nice, so you don’t have to do it through the XML on the backend. Making a parent flow name available to the subflow it kicks off (outside of central/without going into the database).

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OpenText Operations Orchestration mindshare

As of January 2025, the mindshare of OpenText Operations Orchestration in the Process Automation category stands at 0.8%, down from 1.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Process Automation

PeerAnalyst reports

Type	Title	Date
Category	Process Automation	Jan 30, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 30, 2025	Download
Comparison	OpenText Operations Orchestration vs Camunda	Jan 30, 2025	Download
Comparison	OpenText Operations Orchestration vs Pega Platform	Jan 30, 2025	Download
Comparison	OpenText Operations Orchestration vs Control-M	Jan 30, 2025	Download

Title	Rating	Mindshare	Recommending
Camunda	4.1	28.6%	89%	77 interviews Add to research
Control-M	4.4	4.7%	98%	118 interviews Add to research

Valuable Features

OpenText Operations Orchestration offers ease in integration and GUI-based flow building. It supports automations across IT domains like Cloud and DevOps with flexible licensing. Users benefit from time savings, centralized administration, and robust orchestration. The tool simplifies IT operations management, allowing customization, integration with other software, and consistent task execution. Automation of workflows reduces manual effort. It provides extensive automation libraries, powerful community support, and a user-friendly interface that enhances efficiency.

"The community is very powerful, with extensive knowledge bases available."
"In my environment, if I want to shut down all tools in one shot, I can create a workflow and run the workflow to shut down all tools in one go."
"The product is good functionality-wise. I am impressed with the tool's flexibility in customization."

Room for Improvement

OpenText Operations Orchestration requires better flow input capture, debugging, and variable tracking. More automation integration, code release functionalities, and concurrency improvements are needed. Documentation and support must be enhanced. Users desire updated UX, enterprise-level improvements, and cloud options. Integration should be faster and automation tools should offer more open-source development options. Users express the need for active-active infrastructure and pre-built workflows for common scenarios. Pricing and support response times also need addressing.

"I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios."
"Only the tool's support can be a drawback where improvements are needed."
"The tool's UI needs to be improved. It needs to have better administration features in future releases."

ROI

OpenText Operations Orchestration significantly reduces man hours, saving hundreds monthly and leading to multimillion-dollar savings with an intuitive GUI displaying ROI for each flow. Users experience immediate returns, achieving setup payback within ten weeks. Companies benefit from a 40% time reduction, reduced employee workload, automated tasks, and minimized downtime, greatly enhancing productivity.

Pricing

Enterprise users collectively report that OpenText Operations Orchestration has a reputation for being expensive, with some rating it on the higher end of the pricing scale. Others describe it as medium-priced, noting that its automation capabilities provide significant time and cost savings, leading to substantial value for money.

"The tool is expensive. I rate the tool a six if one is cheap and ten is very expensive."
"The cost is very high compared to anything else available."
"I do not have experience with the pricing or licensing of the product."

Popular Use Cases

OpenText Operations Orchestration is primarily used for runbook automation, IT process solutions, and auto-healing activities. It supports change management, incident management, and workflow automation. Organizations utilize it for research and infrastructure monitoring, including managing virtual machines, operating systems, applications, and databases.

Service and Support

OpenText Operations Orchestration's customer service is often rated below average, requiring improvements in responsiveness and expertise. Technical support experiences vary, with some finding it efficient after reaching higher levels, while others report difficulties in accessing knowledgeable staff. Direct access to key individuals improves satisfaction. Premium support users in Romania express contentment. Organizations without internal expertise face challenges, while those with connections often experience faster resolution. Community knowledge base is frequently suggested for preliminary inquiries.

Deployment

OpenText Operations Orchestration's initial setup experiences vary widely. Some find it straightforward and easy, especially in small environments or with architecture knowledge. Others encounter complexity, needing expert help or a handbook. Customization and security understanding facilitate the process. Installations often improve over iterations, with recent versions simplifying deployment. Some experience prolonged setups due to complex projects or extensive installations. Micro Focus support can assist if any challenges arise.

Scalability

OpenText Operations Orchestration is recognized for its scalability features and architectural flexibility. Many users appreciate its ability to scale easily without downtime, accommodating thousands of servers. It supports diverse organizational needs, as many departments begin utilizing it. Some users, however, initially encountered scalability challenges. Despite this, the tool enables growth as needed. Its architecture allows seamless integration into existing infrastructures, rated highly by those using it in expansive enterprises and smaller environments alike.

Stability

OpenText Operations Orchestration exhibits stable performance, with most users finding it reliable, though some experienced issues with specific components affecting stability. Clustering stability improved from 9.x to 10.x. Issues with memory usage and event remediation, especially under load, were resolved by enhancing system resources. Users in Windows environments may face inefficiencies. Enhancements and proper guidelines helped maintain stability, with many rating it highly stable. Customization prompts could be improved to prevent mistakes.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpenText Operations Orchestration Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

11%

Manufacturing Company

10%

Healthcare Company

Government

Energy/Utilities Company

Educational Organization

Real Estate/Law Firm

Insurance Company

Media Company

Construction Company

Hospitality Company

Comms Service Provider

Logistics Company

University

Aerospace/Defense Firm

Retailer

Pharma/Biotech Company

Non Profit

Wholesaler/Distributor

Performing Arts

Outsourcing Company

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Learn more about OpenText Operations Orchestration

With OO you can automate and orchestrate infrastructure automation and IT processes from service fulfillment to incident remediation, cloud service delivery, and disaster recovery.

Operations Orchestration offers the tools needed to provide enterprise wide orchestration capabilities:

Design automation workflows with a low-code/no-code designer canvas, content library, and API generator wizards.
Govern your automation in one place and centrally orchestrate powerful, scalable workflows in large, high availability environments.
Schedule workflows and make sure that SLAs are met and workflows execution happens when you need it.
Expose REST APIs to programmatically invoke orchestration from any external source.
Automate difficult interfaces with RPA robots that mimic screen based human actions.
Follow business and operational metrics to understand the value and the health of your orchestration environment.
Expose orchestration scenarios as services to your end users in an easy to use Self-Service catalog.

Operations Orchestration offers the following components:

OpenText Operations Orchestration was previously known as Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration.