OpenText Universal Discovery and Universal CMDB Reviews

Name: OpenText Universal Discovery and Universal CMDB
Brand: OpenText
Rating: 4.0 (11 reviews)

4.0 out of 5

11 reviews
91% willing to recommend

419 followers

What is OpenText Universal Discovery and Universal CMDB?

OpenText Universal Discovery and Universal CMDB discovers, maps, and manages your IT configurations. Increase your IT visibility and reduce your IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis.

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OpenText Universal Discovery and Universal CMDB is the #5 ranked solution in top Configuration Management Databases. PeerSpot users give OpenText Universal Discovery and Universal CMDB an average rating of 8.0 out of 10. OpenText Universal Discovery and Universal CMDB is most commonly compared to Device42: OpenText Universal Discovery and Universal CMDB vs Device42. OpenText Universal Discovery and Universal CMDB is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 29% of all views.

Buyer's Guide

OpenText Universal Discovery and Universal CMDB

February 2025

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Featured reviews

RakeshKumar15

Cloud Migration & Imp Senior Analyst at Accenture

Based on the latest version, there were multiple changes done. It had multiple fixes. However, it's based on the customer's requirements. They have modified and created, and released the changes according to those needs. The UI could be better. The page loading is very slow. The customer wants faster loading. Before releases, it would be nice to be able to upgrade to the new release and check it out in order to see the new functionality and what they have changed.

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Prajwal Kewat

Application Analyst at Hitachi Systems, Ltd.

Based on my experience with UCMDB, I've faced challenges while discovering servers (nodes). We need to define the IP list of discovery in RTSM and run jobs. Instead, over the years, if we need to add some new assets, we have to add the new IP in RTSM and run jobs again. From the agent side, we need to provide the data flow probe IP. We can do this things as one way: we install the agent at the server (node) level (define the IP of the data flow probe) and after that, our data flow probe will capture the data from the agent and send it back to the UCMDB. That way, we can remove the one step of adding the IP in RTSM. When we work in an environment, the production environment continuously changes and at that time we should have knowledge about the new server (node). However, the auto-discovery part should automatically discover the new CI (node/servers) in an environment and inform the IT person.

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Ivan Borek

ITSM Consultant at Softela

Based on my experience and what I have heard from clients, there are two main areas where Universal CMDB could get better. First, the way it shows results to users could be more user-friendly. Second, it can be really complex because there are so many different types of things you can track, and they are organized in a complicated way. This complexity can make it take a long time to learn how to use it effectively. Making it simpler to set up and understand would be a big improvement. I have shared some suggestions with OpenText through their platform. One thing I would like to see in the next Universal CMDB is more consistency and simplification. The results it provides are really good, especially compared to other systems, but the way it shows those results could be more user-friendly. Improving the presentation and making it easier to understand would be a great step forward.

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OpenText Universal Discovery and Universal CMDB mindshare

As of February 2025, the mindshare of OpenText Universal Discovery and Universal CMDB in the Configuration Management Databases category stands at 13.5%, up from 13.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Configuration Management Databases

PeerAnalyst reports

Type	Title	Date
Category	Configuration Management Databases	Feb 22, 2025	Download
Product	Reviews, tips, and advice from real users	Feb 22, 2025	Download
Comparison	OpenText Universal Discovery and Universal CMDB vs ServiceNow CMDB	Feb 22, 2025	Download
Comparison	OpenText Universal Discovery and Universal CMDB vs Qualys VMDR	Feb 22, 2025	Download
Comparison	OpenText Universal Discovery and Universal CMDB vs Device42	Feb 22, 2025	Download

Title	Rating	Mindshare	Recommending
Device42	4.2	18.4%	100%	25 interviews Add to research
ServiceNow CMDB	4.3	41.5%	100%	31 interviews Add to research

Valuable Features

"Precision, trustworthiness, reconciliation, and user-friendly presentation are the key features I value most."
"The auto-discovery feature is great."
"The product is easy to set up."

Room for Improvement

"Making it simpler to set up and understand would be a big improvement."
"When we work in an environment, the production environment continuously changes and at that time we should have knowledge about the new server (node). However, the auto-discovery part should automatically discover the new CI (node/servers) in an environment and inform the IT person."
"The page loading is very slow."

Pricing

"Compared with other solutions, I would say that it's more expensive especially since we have an on-premise version and an older implementation."
"It is competitive."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpenText Universal Discovery and Universal CMDB Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

29%

Computer Software Company

11%

Government

Manufacturing Company

Wholesaler/Distributor

Hospitality Company

Outsourcing Company

Real Estate/Law Firm

Energy/Utilities Company

Marketing Services Firm

Aerospace/Defense Firm

Healthcare Company

Non Profit

Logistics Company

Media Company

Comms Service Provider

Educational Organization

Insurance Company

Transportation Company

University

Construction Company

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Learn more about OpenText Universal Discovery and Universal CMDB

OpenText Universal Discovery and Universal CMDB was previously known as Micro Focus Universal Discovery and Universal CMDB, Micro Focus Universal CMDB, UCMDB, HPE Universal CMDB.