Oracle Commerce Cloud Reviews

Name: Oracle Commerce Cloud
Brand: Oracle
Rating: 3.8 (3 reviews)

3.8 out of 5

3 reviews
66% willing to recommend

134 followers

What is Oracle Commerce Cloud?

Oracle Commerce Cloud is a unified SaaS solution that helps commerce professionals to innovate quickly, with the ability to deliver connected, personalized experiences and drive customer engagement, sales, and loyalty across channels. Oracle Commerce Cloud includes a rich set of out-of-the-box applications encompassing administration, customer support, and web storefront capabilities. Backed by a set of RESTful APIs, each of the applications allows the integration of Commerce Cloud features into other applications and channels.

Get the eCommerce Platforms Buyer's Guide and find out what your peers are saying about Oracle Commerce Cloud, SAP Commerce Cloud, Salesforce Commerce Cloud and more!

Oracle Commerce Cloud is the #6 ranked solution in top eCommerce Platforms. PeerSpot users give Oracle Commerce Cloud an average rating of 7.6 out of 10. Oracle Commerce Cloud is most commonly compared to SAP Commerce Cloud: Oracle Commerce Cloud vs SAP Commerce Cloud. Oracle Commerce Cloud is popular among the large enterprise segment, accounting for 67% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a retailer, accounting for 13% of all views.

Buyer's Guide

eCommerce Platforms

December 2024

Get the category report

Helped 831,997 peers since 2012

Featured reviews

PankajKumar22

Field Activities In Banking, Telecom and Insurance Sector at YASH Technologies

Previously, the main purpose was for e-commerce. They implemented features like placing orders and searching orders. They used Oracle Endeca extensively for searching the products, and Oracle ATG for creating a user interface where customers could place orders Previously, it used to serve the…

Read full review

Rajkumar_Santhanam

Technnical Support Engineer at Salesforce

I found a suitable solution for my customer-facing needs. I was making stores, and then customer auto, I don't know. B2C auto site, something like that. I found our cloud was a big part of our company, providing the best solution The variety of options available, like customization for quotes or…

Read full review

Rajkumar Santhanam

Testing Consultant at Iteria.us

We are using Oracle Commerce Cloud to create our POS agent administrators and customer shopping sites Oracle Commerce Cloud has improved our organization because it provides us with a lot of options. We only have to do some configuration or customization. It gives lots of features for sales. The…

Read full review

Oracle Commerce Cloud mindshare

As of January 2025, the mindshare of Oracle Commerce Cloud in the eCommerce Platforms category stands at 4.6%, down from 5.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

eCommerce Platforms

Key learnings from peers

Last updated Jan 22, 2025

Valuable Features

"The variety of options available, like customization for quotes or any sale module I require, is available in Oracle Compass Cloud for customers."
"The search had extended functionality, allowing searches with product code, subcategories, barcode, partial descriptions, etc."
"The most valuable features of Oracle Commerce Cloud are it provides all sorts of administrative essentials for our commerce. It helps deliver products from production from the supplier to the customer."

Room for Improvement

"Some accessibility improvements would be beneficial in their components."
"ATG is not evolving much, and there's a huge license cost."
"Oracle Commerce Cloud could improve the accessibility features."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our eCommerce Platforms Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Retailer

13%

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

Healthcare Company

Hospitality Company

Educational Organization

Energy/Utilities Company

Real Estate/Law Firm

Performing Arts

Government

University

Wholesaler/Distributor

Marketing Services Firm

Insurance Company

Logistics Company

Non Profit

Recreational Facilities/Services Company

Construction Company

Recruiting/Hr Firm

Comms Service Provider

Security Firm

Legal Firm

Sports Company

Engineering Company

Wellness & Fitness Company

Non Tech Company

Compare Oracle Commerce Cloud with alternative products

Learn more about Oracle Commerce Cloud

Oracle Commerce Cloud Features

Oracle Commerce Cloud has many valuable key features. Some of the most useful ones include:

Product browsing and discovery
Advanced product search including guided search
Promotions and discounts
Personalized content and offers
Personalized product recommendations based on advanced AI technologies
Multiple payment methods including loyalty points and split payments
Multiple ship-to destinations including buy online and pick up in store
Sharable wish lists
User profile management
Business account management (B2B)
Account-specific catalogs and pricing (B2B)
Order approval and spending limits (B2B)
Scheduled recurring orders (B2B)
Support for 40+ languages and 60+ currencies

Oracle Commerce Cloud Benefits

There are several benefits to implementing Oracle Commerce Cloud. Some of the biggest advantages the solution offers include:

Customizable and extensible: Using Oracle Commerce Cloud, storefront designers are able to create page layouts, branding, and content via the drag-and-drop Design Studio in the Oracle Commerce Cloud administration tool to define the shopper experience.

Custom widgets: The solution offers custom widgets which enable you to extend your shopper experience to include features such as advanced product configuration, and advanced visualization techniques like new payment schemes, augmented reality, third-party content and product reviews, as well as chatbot capabilities.

Unified administration tool: Oracle Commerce Cloud has a unified administration tool that consolidates all site management features into a single, easy-to-use web-based interface. This tool can help you do things like manage catalogs, pricing, promotions, and media, create A/B tests to determine the most effective content and offers, configure and manage extensions and webhooks to extend your business logic, and much more.

Commerce Cloud Agent Console: With this tool, customer service representatives can act on behalf of customers. By using the agent console, service representatives can create, search for, and update orders. In addition, they can complete orders started in other channels, cancel orders, and manage returns and exchanges easily.

Extensibility, integration, and headless architectures: Oracle Commerce Cloud was designed to be flexible, extensible, and easy to integrate at every level of the technology stack.

API-first platform: Every single feature in Oracle Commerce Cloud is available through the API — from all the features in the storefront, to site creation and management, to customer service capabilities like order and account management. By using Oracle Commerce Cloud APIs, you can incorporate storefront, administration, and customer service functionalities into any channel or application.

Server-side extensions: Users can extend Oracle Commerce Cloud business logic by creating business functions and REST endpoints. Moreover, extensions can be written in JavaScript using the industry-standard Node.js platform and can be uploaded to Oracle Commerce Cloud to run in a secure, managed PCI-compliant environment.

Oracle Commerce Cloud was previously known as Commerce Cloud.