We mainly use Lumada to load our operational systems into our data warehouse, but we also use it for monthly reporting out of the data warehouse, so it's to and from. We use some of Lumada's other features within the business to move data around. It's become quite the Swiss army knife.
We're primarily doing batch-type reports that go out. Not many people want to sift through data and pick it to join it in other things. There are a few, but again, I usually wind up doing it. The self-serve feature is not as big a seller to me because of our user base. Most of the people looking at it are salespeople.
Lumada has allowed us to interact with our employees more effectively and compensate them properly. One of the cool aspects is that we use it to generate commissions for our salespeople and bonuses for our warehouse people. It allows us to get information out to them in a timely fashion. We can also see where they're at and how they're doing.
The process that Lumada replaced was arcane. The sentiment among our employees, particularly the warehouse personnel, was that it was punitive. They would say, "I didn't get a bonus this month because the warehouse manager didn't like me." Now we can show them the numbers and say, "You didn't get a bonus because you were slacking off compared to everybody else." It's allowed us to be very transparent in how we're doing these tasks. Previously, that was all done behind the vest. I want people to trust the numbers, and these tools allow me to do that because I can instantly show that the information is correct.
That is a huge win for us. When we first rolled it out, I spent a third of my time justifying the numbers. Now, I rarely have to do that. It's all there, and they can see it, so they trust what the information is. If something is wrong, it's not a case of "Why is this being computed wrong?" It's more like: "What didn't report?"
We have 200 stores that communicate to our central hub each night. If one of them doesn't send any data, somebody notices now. That wasn't the case in the past. They're saying, "Was there something wrong with the store?" instead of, "There's something wrong with the data."
With Lumada's single end-to-end data management, we no longer need some of the other tools that we developed in-house. Before that, everything was in-house. We had a build-versus-buy mentality. It simplified many aspects that we were already doing and made that process quicker. It has made a world of difference.
This is primarily anecdotal, but there were times where I'd get an IM from one of the managers saying, "I'm looking at this in the sales meeting and calling out what somebody is saying. I want to make sure that this is what I'm seeing." I made a couple of people mad. Let's say they're no longer working for us, and we'll leave it at that. If you're not making somebody mad, you're not doing BI right. You're not asking the right questions.
Having a single platform for data management experience is crucial for me. It lets me know when something goes wrong from a data standpoint. I know when a load fails due to bad data and don't need to hunt for it. I've got a status board, so I can say, "Everything looks good this morning." I don't have to dig into it, and that has made my job easier.
What's more, I don't waste time arguing about why the numbers on this report don't match the ones on another because it's all coming from the same place. Before, they were coming from various places, and they wouldn't match for whatever reason. Maybe there's some piece of code in one report that isn't being accounted for in the other. Now, they're all coming from the same place. So everything is on the same level.