Service and Support
Pure Storage FlashBlade's customer service and support are frequently praised for being quick, responsive, and professional. Many rate it highly, highlighting efficient issue resolution and proactive monitoring. However, some experience delays and less experienced support staff, indicating areas for improvement. Customers appreciate the 24/7 availability, although faster response times could enhance efficiency. Generally, users find the support reliable, knowledgeable, and on par with leading companies, particularly during technical installations and maintenance events.
Deployment
Pure Storage FlashBlade's initial setup is consistently described as straightforward and simple, often completed within a short time frame. Various users highlight easy configuration and minimal complexity, with tasks like setting up IP addresses and parameters described as uncomplicated. Deployment times vary, but many find it quick, sometimes within hours or a few days. Support from Pure Storage or partners is mentioned, but many users handle setup and maintenance independently with few issues.
Scalability
Pure Storage FlashBlade demonstrates strong performance and ease when scaling. Users appreciate its capacity management and the ability to expand without interruption. The transition to additional blades is generally smooth, though some find the process less intuitive. Most rate scalability highly, praising its flexibility and adaptability across various sectors. It effectively meets the needs of varying storage demands while maintaining reliability. Some users find it less scalable compared to other options but still highly effective.
Stability
Pure Storage FlashBlade consistently demonstrates excellent stability. Users report it's reliable, with zero to minimal downtime and impressive performance. Hardware upgrades occur smoothly without causing any interruptions, and it's often rated as stable, with scores frequently hitting ten out of ten. FlashBlade's track record includes enduring use without significant issues, although there was isolated maintenance at a customer's site. In many cases, organizations appreciate FlashBlade's robustness, handling large databases effectively.