Service and Support
Pure Storage FlashBlade customer service and support are generally described as excellent and helpful, with fast response times. Many users find technical support to be proactive and responsive, providing competent and educated responses. However, some report issues with support quality and longer resolution times as the company grows. Despite occasional challenges, such as language barriers and response delays, most users are satisfied with the support and interactions they receive.
Deployment
Pure Storage FlashBlade's initial setup is described as straightforward and uncomplicated. Users found it easy to configure and deploy quickly, often needing minimal time and resources. Many mention a swift installation process, with some setups completed in minutes or a few days. While some partners assist, others manage independently, noting ease of configuration and maintenance. Reports indicate efficient deployment, even in complex environments, requiring limited personnel and resources.
Scalability
Many users find Pure Storage FlashBlade to be highly scalable, often rating its scalability between eight and ten out of ten. It allows for seamless expansion with minimal downtime, making it suitable for various industries like banking, media, and IT. Some mention ease in scaling up by integrating additional blades, while others find it beneficial for both large and medium-sized enterprises. Users appreciate its performance, although capacity and deduplication could improve.
Stability
Pure Storage FlashBlade is praised for its stability. Users report it as stable, reliable, and impressive, with minimal downtime and smooth hardware upgrades. Many highlight zero downtime during their hardware operations over years of usage. There are rare issues with one system requiring multiple maintenance visits. Most rate stability highly, often ten out of ten, emphasizing the dependability and performance of the hardware without crashing or freezing.