Service and Support
Quorum OnQ receives high praise for its customer service and support. Users appreciate quick response times, knowledgeable technicians, and proactive assistance. Although some mention occasional delays in reaching support, they commend the resolution efficiency, availability in emergencies, and building rapport with Quorum staff. Notably, support is directly from Quorum's team, with quick turnaround and personal attention, enhancing user confidence. Users find the support process seamless and express satisfaction with its effectiveness.
Deployment
Users found Quorum OnQ's initial setup straightforward. Most praised its quick deployment, often completed in a day. The setup was simple, involving plugging in devices and performing minor configurations. Quorum provided substantial support, ensuring a seamless experience. Pre-configured elements reduced downtime, with many users noting intuitive setup processes. Some initial preparation was necessary, but the guided assistance from Quorum simplified tasks. Users appreciated the minimal maintenance required post-deployment.
Scalability
Quorum OnQ provides high scalability, ideal for medium to large enterprises. It allows for easy expansion with correct capacity planning, though exact physical expansion capabilities remain uncertain for some. Some users reported limitations with lower models, while others transitioned data to the cloud. Many highlight its ability to handle growth without issues, supporting both small attached devices and larger setups. It's regarded positively by users planning to scale usage further, especially when proper infrastructure and disaster recovery are in place.
Stability
Users report that Quorum OnQ demonstrates strong stability with minimal downtime. Over several years, appliances have remained operational with automatic updates and rare maintenance needs. Physical appliances are consistently reliable, encountering few issues related to hardware or configuration. Occasional non-critical resets are noted. Users highlight minimal management requirements, emphasizing the robust Linux base and hyper-converged infrastructure. Feedback indicates satisfactory performance, backup capabilities, and restoration efficiency. Most experiences suggest a smooth and dependable operation without significant glitches.