Service and Support
Quorum OnQ's customer service and support receive high praise for their knowledgeable technicians, prompt response times, and personalized assistance. Many find the support efficient and proactive, with issues often resolved quickly. Some note occasional delays and limited technician availability, but overall, users appreciate the company's commitment to solving problems and maintaining direct communication with technical experts. Quorum OnQ support spans from the US to the Middle East, ensuring wide coverage and accessibility.
Deployment
Users found Quorum OnQ's initial setup easy and intuitive. Installation and configuration were quick, often taking less than a day. Quorum's team provided significant support, handling most tasks remotely, with users only needing to plug in devices and provide networking details. The process was described as seamless, with minimal maintenance required post-setup. Many praised the system's low complexity compared to other solutions, highlighting its plug-and-play nature and minimal impact on existing infrastructure.
Scalability
Quorum OnQ offers good scalability, adapting well to both small businesses and large enterprises. Users can scale from small attached storage to larger racks, and the cloud offers infinite scalability. With proper planning, it can handle future expansions without adjustments. Some users experienced challenges predicting future needs, but others found it easy to scale and over-provision. While lower models may limit scalability, higher models cater to various requirements efficiently.
Stability
Quorum OnQ is highly stable, with minimal downtime and rare maintenance needs. Users report robust performance, even on older hardware, and quick support response for minor issues. The appliance is reliable, requiring little management, and runs smoothly for years. Users trust its hardware for daily operations without issues. Feedback consistently shows strong stability, making it a dependable choice.