The reporting feature needs improvement because we are unable to configure reports that were included during initial implementation. We are aware of features that allow report customization a monthly basis or other duration, but don't often have access to these options. For example, a filter of interfaces or ATM nodes that have been down for a month does not include all events in the report. We would like to change the report's filters to a very segregated level but cannot because we lack access to the original report. The data is in the system but we are unable to pull it because reporting is not integrated and versatile. It seems only the engineer who filtered the original report had configuration options.
