We used it for the POC so we tried it. We used it continuously for testing purposes for four to five months.
I find Sophos very good. What I like about it is that users can make hotspots in Mac and Windows systems through this solution.
I also like the feature of being able to block off Mac IDs that host users. For example, you have a Mac or Windows laptop and you created a hotspot. Other devices like mobiles and tablets e.g. iPads connected to that hotspot. We can block those devices that are connected to the hotspot we created, only through Sophos.
It's a good feature we didn't find in other UTMs.
The product had a hang issue. We needed to reboot, recreate the image, and reconfigure the previous image because the product hanged frequently.
Being able to block applications and services could also be a product improvement.
We used this solution for four to five months.
The stability of this product is very good.
I find the scalability of this product very good.
Our experience with technical support is not good. I didn't understand if there was an issue with the physical device, or if it was a technical issue, or if it was their technical support. If our issues were properly managed, for sure we will purchase again, but we did not purchase because technical support is not good. They're not supportive as well.
The initial setup of this solution was straightforward.
We deployed it both in-house and through the vendor team.
In my team, I am capable of implementing Sophos. I tried implementing it with the vendor team who didn't have much of an idea and also saw that we weren't getting enough support from the Sophos technical team.
Suppose we have two side-to-side VPNs and we're using cloud servers. For example, my requirement is one public IP. If I go in any server part in the cloud, then I want one IP for sending data, while the other IP would be used for receiving data.
Sophos technical support couldn't help. Suppose we are already configured things on our Cisco router. They had no idea how to move the Cisco device configuration in Sophos. That was a big concern.
We deployed it physically via hardware, particularly the router, and not via cloud.
I evaluated Cisco Meraki.
We got was the PUC part only. We are not using it right now. We are currently using ASA.
The product often had hang issues which was why we stopped using it. We will purchase again if there were no hardware issues.
The pricing for this product is good. Though its quality may not be that good, its pricing is very low, enticing small businesses to purchase it over its competitors.
I'm giving it a rating of eight out of ten because the product is really good, but you need to prepare the team, including the team handling the vendors because there are too many devices in the market. Everyone in the team needs to know how to move these things in Sophos devices, or in Sophos cloud-based technologies and application software.