Sophos Cyberoam UTM Reviews

We use the tool for network security, covering web servers, exchange servers, and users' internet proxies.

I found that the solution's interface is user-friendly, and the web protection is good.

SD-WAN should be included in the tool.

I have been using this solution for over five years.

The tool is highly stable.

The product is scalable.

The technical support is good.

Positive

We haven’t used a different solution. We chose Sophos Cyberoam UTM because their focus on security research is higher compared to other brands. They consistently introduce new features. It's an all-in-one solution with antivirus, EDR, wireless protection, and web protection integrated into one box.

The initial setup was straightforward. The deployment took less than three months.

The product is worth the money.

The solution’s pricing is average.

Nowadays, advanced solutions with SD-WAN are becoming essential. These features are in higher demand for daily use. The solution requires only this improvement. Overall, I rate the product a nine out of ten.

We use it as a major enterprise device, using its capabilities as a firewall, web, application filter, and routing. We also use it for VPN connectivity and other basic features like IPS.

It has helped us manage the bandwidth, regulate usage, monitor visited sites, and control application downloads. This has enabled us to conserve our bandwidth effectively. It is one of the major benefits.

In Sophos Cyberoam UTM, the most valuable features are web and application filtering, routing functionalities, and VPN. These features are extremely important to us.

The data support response time should be improved. It is generally lengthy. When logging a complaint, it often takes considerable time to receive attention. Improving support in terms of response time would be beneficial.

I have been using this solution since 2017. I am presently using the most recent version of Sophos Cyberoam UTM, which is version 20.0.

It’s very stable. We have not had any issues.

The solution is scalable. Thus far, we haven't encountered any challenges related to the system load. It provides the flexibility to handle our requirements smoothly.

One of the reasons to opt for Sophos Cyberoam UTM was influenced by its impressive features and capabilities. The user-friendly Graphical User Interface (GUI) was another attraction. We needed something simple and user-friendly. We wanted to eliminate the need for extensive command-line operations, as often required with other solutions like Cisco Firewall. 

We also wanted a tool that could enhance the visibility into our network utilization and monitor traffic in real time. Moreover, Sophos Cyberoam UTM's web application filter feature was also an attraction.

The initial setup was straightforward. The deployment was primarily conducted to assess the organization's requirements and objectives. Initially, our main goal in selecting this device was to have control over our internet usage. We performed a user acceptance test, created various use cases, and evaluated what capabilities Sophos Cyberoam could offer. Once we were satisfied with the results, we proceeded with the deployment.

Our initial actions involved configuring the system settings and determining which websites users should access and when. For instance, during work hours from 8 AM to 4 PM, we restricted access to social media sites and YouTube. This helped us optimize internet speed. The first steps included registering the device and configuring its basic settings. Over time, we continued to implement and refine policies based on the evolving needs of the network.

The deployment took approximately two or three days. Initially, the vendor encountered challenges, possibly due to a skill gap. Subsequently, an expert from Lagos had to intervene and complete the deployment. This extended the deployment timeframe to about three days. Maintenance involves renewing our license and conducting firmware updates. Whenever a new release for the device is available, we ensure to apply it. These routine tasks constitute the core of our maintenance activities.

We had a vendor join me in the deployment. We also had an expert come in when we faced difficulties with implementation.

The product's pricing is a challenge. The recent subscription renewal has raised concerns within our organization because it is becoming too high for us. I'm apprehensive about our ability to sustain these increased costs. I'm used to the device and would like to continue using it. However, justifying the renewal may become difficult for me in the future.

We have worked with Cisco Firewall and Netgear Firewall.

In terms of features and user-friendliness, the solution is good. Overall, I rate the solution an eight out of ten.

I reside in a small country with no particular big companies or leading businesses. The solution is mostly used in small to medium-sized companies. If the solution is used in big companies, a couple of thousands of users use the solution.

It provides the first layer of protection against any kind of attack. It is also important to note that Sophos UTM is easy to use for the end customer. Along with its endpoint and server software, provides synchronized security as its endpoint solution connects with network protection to provide a multi-layered defense to users.

The most valuable feature of the solution stems from the fact that it is a very strong product with good support. I haven't faced any significant issues during the time I have worked with Sophos.

Network visibility of the connections is an area in the solution where improvements can be made.

I have been using Sophos Cyberoam UTM for more than ten years. My company sells the solution in Uruguay, and we have had a partnership with Sophos since 2001, which was even before Sophos entered the UTM market.

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a seven out of ten.

I rate the technical support an eight out of ten.

Positive

My company even deals with those customers who use other brands like Fortinet or Check Point.

The initial setup of the product was straightforward.

The solution is deployed on an on-premises model.

The return on investment that I see from the use of Sophos Cyberoam UTM is good.

I consider Sophos Cyberoam UTM to be a competitively-priced product. Since my company has a partnership with Sophos we can achieve good pricing when facing the competence.

I recommend the solution to those who plan to use it.

I rate the overall solution an eight out of ten.

I primarily use the product to implement secure VPN connections and manage bandwidth in various organizational environments, focusing on network security and efficiency.

The platform has significantly enhanced our network security posture by providing robust bandwidth management and reliable VPN capabilities. However, occasional hardware-related issues have necessitated upgrades.

The product's most valuable features include comprehensive bandwidth management and secure end-to-end VPN connections, crucial for maintaining efficient and secure network operations.

They could improve the product by enhancing hardware reliability, addressing occasional memory overflow issues, and improving scalability without compromising performance.

I've been using Sophos Cyberoam UTM since around 2007.

The technical support services generally meet expectations, but we occasionally encounter delays in response times.

The initial setup process was straightforward.

I rate Sophos Cyberoam UTM an eight out of ten. 

We use Cyberoam just like a VPN, usually as a VPN channel.

I like the reliability and the price. But sometimes, my customer asks for cheaper solutions, though I propose we focus on reliability.

Aside from that, the port forwarding is good. Sometimes you hold some servers on-premise, and then you can have someone access another country or anywhere. The VPN is also good.

The blocking needs to be improved. Sometimes we need to block YouTube, Facebook, or something like that, and then we need to optimize our Internet. The Internet in the Philippines is very bad, and it's kind of expensive if you want a high-speed connection. We're getting to the next generation, but we must improve our Internet. We then have to make policies where users cannot access certain websites to optimize the Internet because sites like YouTube take a lot of latency, especially on HD. But sometimes Cyberoam doesn't work like that, and we must use another third-party solution like Trend Micro. Trend Micro does the job, but Cyberoam should be the one that does the job because it's the firewall itself. Cyberoam needs to improve that kind of security blockage.

I have used Cyberoam UTM for three months.

The firewall doesn't need any maintenance. We just have to leave it in the data center in a very cold environment. I have never experienced a firewall failing, and I have been working for almost 12 years. We can pay for maintenance since it's already included in the service.

It's not scalable, but that depends on the budget and hardware. The firewall does scale between 100 to 200 users, but that depends on the model.

The service could be improved here in the Philippines. We don't have a lot of problems with the US team for Cyberoam.

The initial setup is very easy because the GUI is easy for me to use. 

Deployment is very easy, we just have to connect to the ISP we have, set the support load balancing, and then we just have to connect to our core switches. Then we have to distribute it to any of the other users. The deployment can be done solo because there is a setup wizard. We can configure the settings and then put a static IP address through the ISP, but it's very easy.

With good security, you can expect it to be expensive. Cyberoam's pricing depends on the services you subscribe for. Most firewalls right now, especially UTM, focus on services and stagger all the services. If you want a particular service, you pay for it.

We don't have a lot of problems with Cyberoam. We don't face any issues if the IT or security administrators have a lot of experience. We can easily configure any firewall or security solution without any bugs. But I'm sure I won't encounter any bugs, unlike with Cisco.

I cannot recommend Cyberoam because navigating the graphical user interface is very difficult. It's not so familiar. I'm not gonna recommend it unless there's someone who already knows how to use firewalls. I used to focus on Cisco firewalls, but the Cisco firewall is much harder than Cyberoam. If you're going with Cyberoam, that's good because every security administrator or any information technology manager knows how to recommend the latest trends. Cyberoam is not the top trend in the Philippines.

I rate the solution a seven out of ten.

When we use Sophos products, we haven't encountered any problems. Some attacks happen, but our customers haven't been affected. No one has attempted to hack their data and steal Bitcoin.

The dashboard is very good-looking and offers maximum features. If a customer's website has a problem, we can guide them over the phone because they can easily find the specific option on the dashboard. That's why we suggest buying Sophos.

One key feature is the personal security dashboard. Most features are available on the dashboard, making it easy for customers to manage their security. However, it's a complex task, so we can't add too many features currently. So, the dashboard is currently the main focus.

The price is obviously a more sensitive area to focus on when selling it. 

I have been using it since 2011. 

I would rate the stability a ten out of ten. 

I would rate the scalability a ten out of ten. It is a scalable solution. We have lots of customers using this solution. 

We have 6,000 to 7,000 customers across India. And we are using and providing Cisco, Netgear, McAfee, and other products to them. 

We often use NETGEAR for layer two configurations because NETGEAR  doesn't have firewall software like Sophos, and we use Sophos for layer three configurations.

The response time is very good. The customer service and support are good. 

The setup is good. The deployment time depends. We need to create some policies first. So, it could take half an hour, depending on the complexity. We can then deliver the product to our customers.

We know all the deployment steps and can guide your client over the phone. The customer can then install it themselves, and if they have a dedicated technical team, they can handle it independently.

For example, we need to know what kind of internet connection they are using, such as Broadband, IOL, or something else.

We need to know why they are using a firewall because we have to create policies and define the bandwidth, how much bandwidth they want to use, and what they are trying to protect. So, we need such details for the deployment. 

We have 25 employees with different designated roles. And they can provide online support. Mostly engineers. We have different versions of the product.

Overall, the price of Sophos is very good. But I would rate the pricing a nine out of ten, where one is the cheapest and ten is the highest. 

There are different licensing models. For example, one customer pays yearly, while another pays every three years. 

Overall, I would rate the solution a ten out of ten. I would recommend using the solution. The deployment is easy, and support is very good. 

Sophos Cyberoam UTM works as a firewall to prevent unwanted traffic on the office premises.

The most valuable feature of Sophos Cyberoam UTM is the SD-WAN gateway.

Sophos Cyberoam UTM could have a more advanced reporting function.

Sophos Cyberoam UTM should include email security.

I have been using Sophos Cyberoam UTM for seven to eight years.

Sophos Cyberoam UTM is a stable solution. I rate Sophos Cyberoam UTM ten out of ten for stability.

Sophos Cyberoam UTM is scalable enough. Approximately 200 users are using Sophos Cyberoam UTM in our organization. I rate Sophos Cyberoam UTM an eight out of ten for scalability.

Sophos Cyberoam UTM's technical support team responds immediately, but sometimes they take longer to respond.

Positive

Sophos Cyberoam UTM's initial setup is easy. I rate the solution's initial setup a ten out of ten. The solution's deployment was like plug-and-play.

Sophos Cyberoam UTM pricing is at the mid-segment level. Sophos Cyberoam UTM is a cost-efficient solution compared to other solutions. I rate the solution a two out of ten for pricing.

We're working with the 18.5 version of Sophos Cyberoam UTM, and the model number is XG 135.

When you buy any hardware, you need to buy licenses for the user base to create unlimited users. However, with Sophos Cyberoam UTM, you can create an unlimited number of users since it has no limitations. While other OEMs charge for SSL VPN clients, Sophos Cyberoam does not charge for SSL VPN.

Sophos Cyberoam UTM is a good product, but we may face a bug issue when they implement new firmware.

Overall, I rate Sophos Cyberoam UTM an eight out of ten.

We are resellers, so when organizations need UTM devices and network security at the gateway level to secure their networks, we recommend and resell this product. 

Our customers find it economical and offers good security. These two features are key. Ease of installation and implementation are also key factors.

Improvements are mostly needed on the technical side to enhance security and ease of management. 

Additionally, the reporting part could be more user-friendly for troubleshooting and identifying network issues. It should be more easy for a normal user to identify the problem in their network. So, the reporting part has room for improvement.

I've been working with Cyberoam UTM for the past two to three years.

The product is very stable.

I haven't faced scalability issues, so it's a scalable solution. Our customers are mostly small and medium-sized businesses.

There have been some technical issues, but they are mostly related to the technical aspects. Sometimes, our customers need support, and our technical team provides assistance. We also occasionally seek support from Sophos's team online.

While there's always room for improvement, the support is currently good.

Neutral

The initial installation takes about 15 to 20 minutes. However, implementing policies may take longer, depending on the number and type of users. But the basic installation is quick, around 15 to 20 minutes.

For the initial installation, one person is sufficient. However, our team comprises three to four people who handle support and installations.

It's easy to maintain. One person can handle the maintenance, but our team provides support and maintenance services.

It's an economical solution, so pricing is not an issue.

I have worked with solutions like UTM firewalls for network solutions and wireless solutions for campus Wi-Fi. So, solutions related to Wi-Fi and networking.

I would definitely recommend it.

I would rate the solution a nine out of ten. Overall, it's an excellent product. I only see room for improvement in the reporting part.