Sophos Cyberoam UTM Reviews

We use it as a major enterprise device, using its capabilities as a firewall, web, application filter, and routing. We also use it for VPN connectivity and other basic features like IPS.

It has helped us manage the bandwidth, regulate usage, monitor visited sites, and control application downloads. This has enabled us to conserve our bandwidth effectively. It is one of the major benefits.

In Sophos Cyberoam UTM, the most valuable features are web and application filtering, routing functionalities, and VPN. These features are extremely important to us.

The data support response time should be improved. It is generally lengthy. When logging a complaint, it often takes considerable time to receive attention. Improving support in terms of response time would be beneficial.

I have been using this solution since 2017. I am presently using the most recent version of Sophos Cyberoam UTM, which is version 20.0.

It’s very stable. We have not had any issues.

The solution is scalable. Thus far, we haven't encountered any challenges related to the system load. It provides the flexibility to handle our requirements smoothly.

One of the reasons to opt for Sophos Cyberoam UTM was influenced by its impressive features and capabilities. The user-friendly Graphical User Interface (GUI) was another attraction. We needed something simple and user-friendly. We wanted to eliminate the need for extensive command-line operations, as often required with other solutions like Cisco Firewall. 

We also wanted a tool that could enhance the visibility into our network utilization and monitor traffic in real time. Moreover, Sophos Cyberoam UTM's web application filter feature was also an attraction.

The initial setup was straightforward. The deployment was primarily conducted to assess the organization's requirements and objectives. Initially, our main goal in selecting this device was to have control over our internet usage. We performed a user acceptance test, created various use cases, and evaluated what capabilities Sophos Cyberoam could offer. Once we were satisfied with the results, we proceeded with the deployment.

Our initial actions involved configuring the system settings and determining which websites users should access and when. For instance, during work hours from 8 AM to 4 PM, we restricted access to social media sites and YouTube. This helped us optimize internet speed. The first steps included registering the device and configuring its basic settings. Over time, we continued to implement and refine policies based on the evolving needs of the network.

The deployment took approximately two or three days. Initially, the vendor encountered challenges, possibly due to a skill gap. Subsequently, an expert from Lagos had to intervene and complete the deployment. This extended the deployment timeframe to about three days. Maintenance involves renewing our license and conducting firmware updates. Whenever a new release for the device is available, we ensure to apply it. These routine tasks constitute the core of our maintenance activities.

We had a vendor join me in the deployment. We also had an expert come in when we faced difficulties with implementation.

The product's pricing is a challenge. The recent subscription renewal has raised concerns within our organization because it is becoming too high for us. I'm apprehensive about our ability to sustain these increased costs. I'm used to the device and would like to continue using it. However, justifying the renewal may become difficult for me in the future.

We have worked with Cisco Firewall and Netgear Firewall.

In terms of features and user-friendliness, the solution is good. Overall, I rate the solution an eight out of ten.

The use cases for the solution are different. It is used by petrochemical companies, government companies, universities, private companies, hospitals, and hotels.

Sophos Cyberoam UTM is a very good solution for SMB companies and can handle their many requirements. The product is a simple and user-friendly UTM that can handle accounting, reporting, firewall, IPS, and antivirus for industries. It is a good solution for accounting and managing users.

The solution should improve its scalability because it cannot support enterprise networks.

Cyberoam was discontinued five years ago, and they have no new features. Sophos continues their products under the XG brand name. I would like to see Sophos XG features included in Cyberoam.

I have been using Sophos Cyberoam UTM for ten years.

Sophos Cyberoam UTM is a very very stable solution.

I rate Sophos Cyberoam UTM ten out of ten for stability.

Our clients are small and medium businesses.

I rate the scalability a five out of ten.

The solution’s technical support is very very good. They have online chats and remote support.

Positive

The initial setup was very very simple. I rate the ease of setup a ten out of ten.

The solution’s deployment takes one to two days.

The product has a very low price compared to other solutions.

I rate the solution’s pricing a two out of ten.

I have installed Sophos UTM for more than 100 companies in many countries. The XG model has good features and it continues with Cyberoam features. We can find new features in Sophos XG for Cyberoam.

The solution is not good for current times. We cannot find Cyberoam products in the market. It is discontinued. People should buy Sophos XGS.

Overall, I rate the product an eight out of ten.

We use the tool for network security, covering web servers, exchange servers, and users' internet proxies.

I found that the solution's interface is user-friendly, and the web protection is good.

SD-WAN should be included in the tool.

I have been using this solution for over five years.

The tool is highly stable.

The product is scalable.

The technical support is good.

Positive

We haven’t used a different solution. We chose Sophos Cyberoam UTM because their focus on security research is higher compared to other brands. They consistently introduce new features. It's an all-in-one solution with antivirus, EDR, wireless protection, and web protection integrated into one box.

The initial setup was straightforward. The deployment took less than three months.

The product is worth the money.

The solution’s pricing is average.

Nowadays, advanced solutions with SD-WAN are becoming essential. These features are in higher demand for daily use. The solution requires only this improvement. Overall, I rate the product a nine out of ten.

I primarily use the product to implement secure VPN connections and manage bandwidth in various organizational environments, focusing on network security and efficiency.

The platform has significantly enhanced our network security posture by providing robust bandwidth management and reliable VPN capabilities. However, occasional hardware-related issues have necessitated upgrades.

The product's most valuable features include comprehensive bandwidth management and secure end-to-end VPN connections, crucial for maintaining efficient and secure network operations.

They could improve the product by enhancing hardware reliability, addressing occasional memory overflow issues, and improving scalability without compromising performance.

I've been using Sophos Cyberoam UTM since around 2007.

The technical support services generally meet expectations, but we occasionally encounter delays in response times.

The initial setup process was straightforward.

I rate Sophos Cyberoam UTM an eight out of ten. 

We use a lot of Sophos Cyberoam UTM's features depending on the customer's needs. The overall solution is good. In some circumstances, the malware functionality is the most important feature, and in other cases, some other features.

The solution's pricing could be a problem for some small businesses.

I have worked as a reseller with Sophos Cyberoam UTM for ten years.

The stability of the solution is very good.

I rate Sophos Cyberoam UTM a nine out of ten for stability.

The solution scales very well for us. We have 20 clients using Sophos Cyberoam UTM. Our customers are usually small and medium-sized businesses.

I rate Sophos Cyberoam UTM an eight or nine out of ten for scalability.

The solution’s technical support is very good because we have good connections to Sophos.

Positive

Since we are technicians, Sophos Cyberoam UTM's initial setup was quite easy for us.

Depending on the difficulty and customer requirements, the solution's deployment could take a few hours or a couple of days.

I rate Sophos Cyberoam UTM ten out of ten for the ease of its initial setup.

The solution's pricing depends on the customer size. We have small and medium customers, and it's not so easy for them to finance this product. Although it's not a very cheap solution, Sophos Cyberoam UTM is in a good price range considering its feature set. Considering what you can solve with the solution and what you get for your money, the solution has valuable pricing.

On a scale from one to ten, where one is cheap, and ten is very expensive, I rate Sophos Cyberoam UTM's pricing seven out of ten.

The primary solution in the future will be the Sophos XGS firewall solution that will replace Sophos Cyberoam UTM.

Overall, I rate Sophos Cyberoam UTM a nine out of ten.

We are connected through Cyberoam so you have to pass through Cyberoam to connect to our network. 

The solution is on-prem. It's basically on the network.

We are using it as a security shield. It does not allow access before that in case we have restricted a few things from users, so it helps me in that.

I don't know whether this will be included in an upgrade, but I would like to get the user utility, like seeing where the users are using more of the data. 

Sometimes there are heavy downloads, which I'm not able to track. If I can get that information, that would be more useful from the IT point of view.

I have been using this product for almost two and a half years.

The solution is stable. In two and a half years, we haven't faced any problems.

For maintenance, we have the support company person who visits around twice a month.

We have not explored the scalability very much, so I will give it a 7 out of 10 as far as connectivity or support. As an IT manager, I don't get the complete report of what users are doing, so it would be great to have that also. That would be much better from an organization point of view in case my users are doing something wrong.

Usually, I have 25 licenses, so we have increased that number by 10 this year and now we have 35 licenses.

Initial setup was straightforward. Implementation was not very difficult because we were renovating our office structure.

At the initial stage, we decided that once we were putting the new structure in, we would go through Cyberoam, so we connected through a dealer. They came and did the complete setup. It was quite smooth. It took around two to three days to do the complete setup and it was up and running. There was not much of a hassle there because they managed it.

None of my employees were in that area where the setup was done. The team was all alone to complete the setup. Once the setup was done, we just connected to the network and everything was up and running. It was faster. It took around four to seven days to do the complete setup and set up the users.

We just use the standard package.

I was using a different product, and we were facing a lot of problems. The users were not able to open some sites. They were having issues. The sites were getting blocked and all, but with the Cyberoam, there is security without much hassle.

We had a dry run and our vendors suggested that we buy Cyberoam. They gave us a test demo, we were satisfied with the product, and we purchased it afterwards.

I would rate this solution 8 out of 10. 

My advice is that it's a good product if you're looking for security without much hassle. For other products, the maintenance is too high and you need a resource to manage that. With Cyberoam, you hardly need to manage it once the setup is done correctly.

I'm using Cyberoam in close to nine locations.

We are using, for example, IP sets from Kenya to Somalia, a place where we could not get MPLS connectivity. 

We have a secondary server in the Somalia office. I also use it from the Nairobi office to the Dubai office as the MPLS is very expensive and I need to do a backup daily. That is for the IP sec. 

For the VPN, we use it to access our ERP systems remotely from everywhere. Close to a hundred users use it and it has been stable.

The VPN is excellent on the solution. 

The reporting aspect of the solution is very good.

The initial setup is straightforward. A company should have any troubles setting it up in their organization.

The reports are not very detailed, or, at least, some aspects of it are not that detailed. They need to improve the reporting and to bring in greater detail.

The policy is a bit too vague. The solution needs to be much clearer when they go about making policies.

I'd like to see better documentation in the future.

I've been using the solution for the last five years.

Overall, the stability has been excellent. I've only had an issue with one device which had a power surge that destroyed it and I replaced it. So far, so good. I've never had it with latency issues with the memory going down. It has been good. It has served me well.

We have many offices. There may be 300 to 400. So far, it hasn't been an issue.

The technical support is good. Our license is the eight to five, not 24/7. Once you raise a ticket through the chat, you open it with another ticket with the account. Anytime when you open a ticket, they're very efficient. I've never had an issue with them. We're quite satisfied with their level of service. 

The initial setup is not complex. It's straightforward. I haven't had an issue with the process at all. It's been easy.

Basically, for most of the machines, we take a backup of it. Once I get a new machine, I install the backup with all my policies and everything set, and I only change the IP. 

We are thinking of getting another firewall. I'm currently comparing Cisco Meraki, Fortinet, and Sophos. We're trying to see the cost and comparing them on a few points.

Any past evaluation was a long time ago. Before I joined the organization, the organization evaluated Cisco. Nowadays, Cisco, Meraki, and other options came out, and they might not have as many features. 

We are a customer and end-user.

We are using various versions, including 100iNG, 50iNG, and 25iNG.

I'd rate the solution at an eight out of ten. There's always room for improvement, although mostly we have been happy with it.

When we use Sophos products, we haven't encountered any problems. Some attacks happen, but our customers haven't been affected. No one has attempted to hack their data and steal Bitcoin.

The dashboard is very good-looking and offers maximum features. If a customer's website has a problem, we can guide them over the phone because they can easily find the specific option on the dashboard. That's why we suggest buying Sophos.

One key feature is the personal security dashboard. Most features are available on the dashboard, making it easy for customers to manage their security. However, it's a complex task, so we can't add too many features currently. So, the dashboard is currently the main focus.

The price is obviously a more sensitive area to focus on when selling it. 

I have been using it since 2011. 

I would rate the stability a ten out of ten. 

I would rate the scalability a ten out of ten. It is a scalable solution. We have lots of customers using this solution. 

We have 6,000 to 7,000 customers across India. And we are using and providing Cisco, Netgear, McAfee, and other products to them. 

We often use NETGEAR for layer two configurations because NETGEAR  doesn't have firewall software like Sophos, and we use Sophos for layer three configurations.

The response time is very good. The customer service and support are good. 

The setup is good. The deployment time depends. We need to create some policies first. So, it could take half an hour, depending on the complexity. We can then deliver the product to our customers.

We know all the deployment steps and can guide your client over the phone. The customer can then install it themselves, and if they have a dedicated technical team, they can handle it independently.

For example, we need to know what kind of internet connection they are using, such as Broadband, IOL, or something else.

We need to know why they are using a firewall because we have to create policies and define the bandwidth, how much bandwidth they want to use, and what they are trying to protect. So, we need such details for the deployment. 

We have 25 employees with different designated roles. And they can provide online support. Mostly engineers. We have different versions of the product.

Overall, the price of Sophos is very good. But I would rate the pricing a nine out of ten, where one is the cheapest and ten is the highest. 

There are different licensing models. For example, one customer pays yearly, while another pays every three years. 

Overall, I would rate the solution a ten out of ten. I would recommend using the solution. The deployment is easy, and support is very good.