We are using Cyberoam UTM as our centralized gateway and it is useful for web filtering, application filtering, anti-spam, and IPS.
Information Technology Network Administrator at abl
Good application filtering, anti-spam, and IPS features
Pros and Cons
- "The interface is user-friendly."
- "We have had some issues with technical support, which is an area that needs improvement."
What is our primary use case?
What is most valuable?
The most valuable features are the IPS and anti-spam functionality. The application filter is also very good.
The interface is user-friendly.
What needs improvement?
Web filtering capability that allows the blocking of web sites needs to be implemented.
We have had some issues with technical support, which is an area that needs improvement.
Support for cloud security sandboxing would be a helpful addition to this product.
For how long have I used the solution?
I have worked with Sophos Cyberoam UTM for about 10 years.
Buyer's Guide
Sophos Cyberoam UTM
March 2025

Learn what your peers think about Sophos Cyberoam UTM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
What do I think about the stability of the solution?
Cyberoam is mostly stable but sometimes there are bugs. During such periods, we have resolved the issues by either rolling back firmware or updating.
Overall, it is a good experience in terms of stability and performance.
What do I think about the scalability of the solution?
We have not had the requirement to scale because it has been more than enough for us. We have about 300 users and have not had any issues in terms of performance.
How are customer service and support?
The speed of response from technical support is very good. However, the solution that they gave us was not working afterward. We implemented the solution and did not get the desired result.
Which solution did I use previously and why did I switch?
We did not use another similar product prior to Cyberoam.
How was the initial setup?
It is very easy to implement and configure.
What about the implementation team?
Our in-house team was responsible for the deployment.
What's my experience with pricing, setup cost, and licensing?
There are no costs in addition to the standard licensing fees.
Which other solutions did I evaluate?
This product is going to be at the end of life this year, so we are going to be looking at other devices and other vendors. The best product that we have tested so far is from Fortinet. My second choice would be Sophos UTM.
What other advice do I have?
My advice is that if Cyberoam continues in the future then it is a product I recommend. However, my understanding is that the product will no longer be available next year.
For people who want to migrate from Cyberoam, the best option that we have seen so far is from Fortinet.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Associate Director - Management Support Services at CIHP
Good interface and seamless technical support, and the control options for live users are valuable
Pros and Cons
- "The most valuable features are the firewall section, the VPN, and how you control live users."
- "I would like to see real-time alerts on traffic insights."
What is our primary use case?
We use this solution to serve as a captive portal for staff to authenticate before they gain access to the network.
What is most valuable?
The most valuable features are the firewall section, the VPN, and how you control live users.
The interface is good.
What needs improvement?
So far, I have not encountered any problems.
I am not happy with my last pricing experience. The pricing could be better.
I would like to see real-time alerts on traffic insights.
For how long have I used the solution?
I have been using Sophos Cyberoam UTM for three years.
What do I think about the stability of the solution?
It's a stable product. We have not experienced any crashes or bugs.
What do I think about the scalability of the solution?
I haven't tried to scale it yet.
How are customer service and technical support?
I have contacted technical support once and the experience was seamless. They walked me through the right rules to create. Everything went well.
How was the initial setup?
The initial setup was a bit complex. Over time, I grew and I could navigate around everywhere. It's pretty easy to find what you are looking for.
The implementation only takes a couple of hours to complete.
What about the implementation team?
We used an agent to help us with the implementation.
We do all of the maintenance in-house.
For any solution that has to pass through Sophos, we do the firewall configuration ourselves.
What's my experience with pricing, setup cost, and licensing?
I am not happy with the pricing, it could be better.
Which other solutions did I evaluate?
We did not evaluate other solutions because we knew that we wanted to use this one.
What other advice do I have?
This is a product that I could recommend to others if they had a direct contact with Sophos.
I would rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Sophos Cyberoam UTM
March 2025

Learn what your peers think about Sophos Cyberoam UTM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
VP of Operations at Caprihans India Ltd
Stable, with good geofencing, but at its end-of-life
Pros and Cons
- "The performance has been good overall."
- "The product is at its end-of-life. There is nothing to improve as it will be discontinued."
What is our primary use case?
We primarily use the solution for operating system security.
What is most valuable?
The geofencing and report blocking are the solution's most valuable aspects.
The solution is quite stable. The performance has been good overall.
What needs improvement?
The product is at its end-of-life. There is nothing to improve as it will be discontinued.
With technology such a Sophos, Palo Alto, and Fortinet there has always been a lot of online documentation, which Cyberoam always lacked.
For how long have I used the solution?
We started using the solution in 2016 or 2017. It's been a few years.
What do I think about the stability of the solution?
The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's quite good overall. We find it reliable.
What do I think about the scalability of the solution?
I haven't worked on scaling the solution, and therefore can't speak from personal experience on how well it would expand or how easy it would be. Our company is not in the process of expanding it out, either.
We have about 100 user on the solution currently.
How are customer service and technical support?
The technical support was always good, however, it was never as good as the technical support offered by Sophos. They could have been more helpful and responsive. They could have been better at sharing information. However, it doesn't matter anymore, as we are moving on to Sophos.
Which solution did I use previously and why did I switch?
We are now moving over to Sophos, as this solution is obsolete.
How was the initial setup?
The initial setup is not complex. It's quite straightforward. A company wouldn't typically have any issues rolling it out.
I cannot recall how long our deployment took, exactly. It's been a few years since the process happened.
What about the implementation team?
We did not require assistance from outside contractors when we did our initial implementation. We handled it in-house. We did not hire consultants or integrators.
What's my experience with pricing, setup cost, and licensing?
The solution wasn't overly expensive. If you are covering your company from security risk, it's often worth the cost. Security solutions aren't something you want to cheap out on.
What other advice do I have?
We're typically using the latest version of the solution. We update our policies every three years and continue to update them.
The product is obsolete and we have moved over to Sophos.
Generally, I would tend to recommend Sophos XE to users.
Overall, I would rate the solution at a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant Engineer - Network Solutions at Sri Lanka Telecom Services
Useful data quota features, but scalability is an issue and the signature database could be enhanced
Pros and Cons
- "Having a firewall solution with a data quota is very important when the bandwidth is limited, which really distinguishes it from other products."
- "When it comes to web filtering and application filtering, it does not contain enough signatures to determine all of the sites that need to be blocked."
What is our primary use case?
We are a solution provider and Sophos Cyberoam UTM is the main product that we sell. We also use it as part of our own network security solution as well.
The primary use cases are setting data quotas on a per-user level, web filtering, and granting or denying access to resources. In Sri Lanka, the data is always limited, which is one of the biggest problems that we have.
How has it helped my organization?
In some companies, productivity is not as good because people are using sites like Facebook and YouTube. This can consume a lot of data without the organization being aware of it, and Cyberoam is really good in these kinds of cases.
What is most valuable?
Having a firewall solution with a data quota is very important when the bandwidth is limited, which really distinguishes it from other products. When it comes to small and medium-sized organizations, one of their main concerns is that their data quota is not exceeded. It is quite an advantage for the administrators.
There is training material available on the website for the administrators to learn how to set it up and use it. This is very helpful and can be done easily with a one or two day course.
What needs improvement?
When it comes to web filtering and application filtering, it does not contain enough signatures to determine all of the sites that need to be blocked. This is something that higher-end firewalls are better at.
For how long have I used the solution?
I have been working with Cyberoam for the past four years. My company has been using it for at least five or six.
What do I think about the stability of the solution?
Prior to the acquisition of Cyberoam by Sophos, the product was not very stable. Currently, it is really stable and we are happy with it.
What do I think about the scalability of the solution?
One of our clients has 200 employees and they are all relying on protection from Sophos Cyberoam UTM. Nonetheless, it is all on-premises and it does not work through the cloud, so I don't consider it to be a highly scalable product. I would say that it is better for a company with a single branch, rather than for one with multiple branches or with branches connected to a head office.
How are customer service and technical support?
Although we have people who are knowledgable about the product, if there is a level of configuration that we are not used to then we contact our distributor for help.
Which solution did I use previously and why did I switch?
I have also worked with similar products from Cisco and I find them quite difficult to set up compared to this. Cisco also has training available, but I think that you will need two weeks or a month to learn how to set it up and maintain it.
How was the initial setup?
The initial setup is between easy and intermediate. For a basic configuration, it is straightforward. I would say that compared to a Cisco product, it is easier.
What about the implementation team?
We have engineers who are qualified and we deploy Cyberoam for our clients.
For companies with approximately 200 employees, having two or three system administrators is enough to maintain it.
What's my experience with pricing, setup cost, and licensing?
This is a cost-effective solution compared to other vendors, such as Cisco.
Which other solutions did I evaluate?
Our customers look at many options but they normally choose Cyberoam because of the data quota, as well as the competitive pricing. After you buy the device, you can get subscriptions for different features. Companies normally buy it for one year or three years at a time.
There are also basic features that are available without purchasing a license. An example is that web filtering is not available without a license, but the data quota management is. That comes with the appliance itself.
What other advice do I have?
When we transitioned from Cyberoam to Sophos Cyberoam UTM, we were able to back up the rules and then upload them into the new solutions. It was easy to do and within a few hours, it was set up.
If your company does not have a network administrator then this is a good option because the training makes it very easy to use. For larger, enterprise-level organizations, people will look for different solutions.
If I were rating this product only for the Sri Lankan market then I would score it an eight out of ten. However, the majority of other countries do not have the issue of bandwidth limitations, and without the quota being important, I cannot rate it as high.
I would rate this solution a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Manager of Data Center at a integrator with 51-200 employees
Unified Threat Management is one of the best layer 8 application and web security appliances by Cyberoam
Valuable Features:
It is an excellent product with lots of pros such as-
1) AntiVirus
2) AntiSpam
3) Web and application level filtering
4) Intrusion detection with instant prevention of zero day attacks
5) Identity based policy creation
6) Access control criteria
7)Flexible policy creation with stacking and VPN support
Room for Improvement:
Few cons of the product are
1) Incapable of handling new attacks without degradation in performance
2) High pricing
3) ASIC based hence cannot be reprogrammed for newer attacks, falls victim to new vulnerabilities and exploits
4) Older software architecture and lack of multi core technology
5) Performance is a legitimate concern under high traffic conditions
Other Advice:
Unified Threat Management System is an elite product which has been engineered for security, productivity, and connectivity to users across the wide area and local area networks. It specializes in application level filtering according to the OSI Model. Its Layer 8 technology makes it a class apart from the other firewalls available. Layer 8 filtering mechanism enables the user to filter keywords, URLs, and services for application layer filtering. It also has a built in packet inspection engine for packet intrusion prevention.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Administrator at PNSC
A cost-effective solution for web filtering and proxy
Pros and Cons
- "The solution works perfectly without any users."
- "There are some issues with logs and report limitations."
What is our primary use case?
We use the solution for web filtering, proxy, and devices in the shipping industry.
What is most valuable?
The solution works perfectly without any users. The rules and policies are very good in the web category. You can allow or disable any sites. The diagnostic tool is very good.
What needs improvement?
There are some issues with logs and report limitations.
For how long have I used the solution?
I have been using Sophos Cyberoam UTM for six years.
What do I think about the stability of the solution?
The product is stable.
I rate the solution’s stability an eight out of ten.
What do I think about the scalability of the solution?
The solution’s scalability is good. 300 users are using this solution.
I rate the solution’s scalability an eight out of ten.
How was the initial setup?
The initial setup is easy. Its configuration and management are much easier than other firewalls.
I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.
What's my experience with pricing, setup cost, and licensing?
The solution has a reasonable price.
What other advice do I have?
I recommend the solution. The solution is easy to use and covers all the things in a single box.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network consultant at Juniper Solutions Ltd
Comes with robust features for the customization of policies, objects, and firewall settings
Pros and Cons
- "The tool's robust features allow for the customization of policies, objects, and firewall settings."
- "The product needs to improve its pricing."
What is our primary use case?
The primary use cases for Sophos Cyberoam UTM in my environment vary depending on client requirements. I have employed it for VPN tunneling, web filtering, and firewall configurations.
What is most valuable?
The tool's robust features allow for the customization of policies, objects, and firewall settings.
What needs improvement?
The product needs to improve its pricing.
For how long have I used the solution?
I've been using Sophos Cyberoam UTM since around 2010.
What do I think about the stability of the solution?
The product is stable.
How was the initial setup?
The initial setup of Sophos Cyberoam UTM is straightforward.
What other advice do I have?
I rate the solution a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at Digipro systems
An easy-to-use product that provides good value for money
Pros and Cons
- "Sophos Cyberoam UTM is used for perimeter security, web filtering, intrusion prevention and as a VPN."
- "It is not a scalable product. This is because if you want to increase the capacity of the solution, then you have to change the device."
What is our primary use case?
Sophos Cyberoam UTM is used for perimeter security, web filtering, intrusion prevention and as a VPN.
What is most valuable?
All the features of the solution are good. So, the firewall is one of the main functions for which the solution is used.
What needs improvement?
I want the solution's reporting functionality to be better. Also, I want the solution's policy configuration and review to be made easier for the users.
For how long have I used the solution?
I have been using Sophos Cyberoam UTM for ten years. Also, I am using the latest version of the solution.
What do I think about the stability of the solution?
Stability-wise, it is a good product. I rate the solution's stability an eight out of ten.
What do I think about the scalability of the solution?
It is not a scalable product. This is because if you want to increase the capacity of the solution, then you have to change the device. Presently, there are 200 users working with the solution in our company. Also, we do have plans in our company to increase the number of users using the solution. Though the solution is in production, it gets used in our company. So, utilization of the solution is around 25%.
How are customer service and support?
In our company, we have used the technical support provided for the solution. Though the technical support provided is good, it can be more prompt and better. I want customer support to be more knowledgeable and faster.
Which solution did I use previously and why did I switch?
Previously, I used products from Fortinet and Cisco. I switched to Sophos since it was able to provide value for money while also being easy to deploy and configure.
How was the initial setup?
The solution's initial setup was straightforward. The configuration part of the solution will take one day, while the basic initial setup can be done in one hour.
The deployment process involved connecting the solution to the internet before starting its configuration process.
What about the implementation team?
The implementation process involved a third-party consultant and me.
What was our ROI?
ROI of the product is good and better compared to other solutions.
What's my experience with pricing, setup cost, and licensing?
The license subscription cost is almost fifty per cent of the cost of the device needed to operate the solution. On a scale of one to ten, where ten is the most expensive, and one is the least expensive, I rate the solution a five.
What other advice do I have?
I recommend the solution to those planning to use the product. I will tell others planning to use the solution that it is an easy-to-use product. Also, it provides good value for the money paid. However, if you want a highly technical product, then this would not be the right choice. Overall, I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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