Sophos Cyberoam UTM Reviews

The primary use is for our firewall, for intrusion detection and prevention. Other uses include internet web filtering, application content blocking, and some VPN. We also look at bandwidth optimization. We don't want users to abuse the network.

One of the benefits has been cost reduction because I am now able to monitor my bandwidth. I have just enough bandwidth to utilize within the organization, without having to spend significant amounts toward additional bandwidth. That has been one of the major benefits.

It has also increased productivity within the organization because now, fewer people are spending time abusing the network, and are focusing more on their jobs. I have not totally blocked everything, they do get their social life after hours, it's just a control during work hours.

For me, the web and content filtering are valuable because that, unfortunately, is where the abuse happens a lot. People are abusing the network and pushing up the bandwidth price.

Once in a while, an unwanted email will slip in. You have to set your parameters to avoid that happening, but once in a while, an email has slipped past firewall. Once you update the firmware, you notice that it doesn't happen. If an email slips in, I get a little bit worried. I do get the report, but you just don't want that situation happening in the first place.

When I look comparatively at certain products like Check Point - I haven't used Check Point but I have seen it in action - the people who have actually used it have confirmed that they have not had that experience before. 

However, I do know that Cyberoam is upgrading from Cyberoam to Sophos. I'd love to see the upgrade. I'd love to see a swap-out of the device. I should be able to swap out my device rather than I have to buy the whole unit again.

One of the places that viruses spread is through the browser. Unfortunately, Cyberoam configuration is done through the browser. That makes the configuration process is easier. But if your PC is clean and you're configuring Cyberoam then you should have no issues in the first place.

I've never used the console, so maybe that's an area of training that the Cyberoam should look into. That would enable me to configure the device without necessarily using a browser. But then again, if I am going to use a computer to configure it, my PC should be clean.

The solution has been very stable. I have had no issues. Occasionally I do some penetration testing and I put it through its paces. I was quite impressed. I did not see any performance downgrade, which was impressive.

I managed to scale up, but not from the model perspective. It began to fail only when the number of users grew significantly. I had to replace it but that was because we planned for 50 people and, suddenly, the organization doubled to 100 people, which was a significant jump.

It is very good, both local as well as non-local. The technical support for the Cyberoam website was very helpful with regards to the few issues that I had. Here in Zambia, there is a Cyberoam representative, and we have no issues with the support. I have found it very helpful.

One of the reasons we invested in the Cyberoam solution was that we were looking at content filtering. That was the initial discussion. While searching for content filtering, Cyberoam appeared. One of the advantages of Cyberoam, in particular is the Layer 8 technology, the user layer. That pushed us towards Cyberoam.

When selecting a vendor, one of the key issues is the support. It's easy to buy something, but the after-sales support is very critical for me. It is very critical because half the stuff happens not during the purchases, but rather after I've bought the gadgets. I have it on my table, and, yay, it's working and, two days later, it's down and I can't get my support guys on site.

Another one of the determining factors was cost. I chose Cyberoam at a time when the organization was restructuring. We were trying to cut down on cost, so we analyzed the solution critically. Cyberoam has a recurring yearly cost. Competing products are good, but some of the initial setup costs were very high. And then you have to look at the ability to actually get the support in.

So support, pricing, and after-sales were key, as well as the ability to swap out the device should it be faulty. I should be able to swap it out within a specified period. There is no point in having my network down for five hours. Thankfully, I haven't experienced that.

It was very straightforward. I'm a Cyberoam-certified practitioner, but I actually deployed Cyberoam before I got my practitioner license, and I had no issues. So it was very easy.

Cisco has a very good product, but there were only a handful of support people available in the country at that time. My vendors said that Cyberoam has very good support, you can actually learn it and they offer initial support. 

I took up the challenge. I bought the product, did the implementation, went to the user training, and the support was readily available for my vendors.

See what your market is offering. Here in Zambia, Cyberoam has a lot of support. Take your time and make sure that when you're making a decision, your requirements are met. Cyberoam met our requirements. I was only looking at web filtering and I got a whole lot more than that.

Also, your after-sales support is crucial. Train yourself, because if you have the knowledge of a product, it's easy for you to set it up and use it to its fullest potential.

I rate this solution a nine out of ten. It has met many of my requirements even without subscription, just the base model. It's easy to use, easy to install, easy to implement. There isn't too much headache or cabling, you don't have to replace a whole, huge network. You're just replacing one thing and it can be implemented without an issue.

The solution is used similarly to a traditional firewall.

The solution is easy to use.

I have been using this solution for four years.

The solution in my experience could be more stable.

I have found the solution to be scalable.

The technical support response time could be faster.

The installation of the solution is straightforward. For the maintenance, you only need one person to do it.

I did the implementation of the solution which took approximately one day.

I would recommend this solution to others.

I rate Sophos Cyberoam UTM an eight out of ten.

We are using this solution for remote access to some of our devices.

The most valuable feature is the IPSec forwarding.

The VPN needs to be improved.

Integration with the cloud needs to be improved.

I have been working with Sophos Cyberoam UTM for two years.

The stability is fine and I haven't had any problems.

Cyberoam seems scalable but I have not looked at all of the aspects.

To this point, I have not used technical support from the vendor. When I have had trouble, I just review the site and perform searches using Google.

The initial setup is easy. We deployed over a period of six months.

All of the features are quite good and this is definitely a product that I recommend.

I would rate this solution a seven out of ten.

We use the solution strictly in connection with the files of internal users, such as in a case that they are using the internet and we wish to control their bandwidth or time limit. 

We consider the user level and control features of Sophos Cyberoam UTM to be the best. The user part is one its greatest features. The solution even has its own reporting tool, which is one of the best we have tested. Furthermore, the dashboard is user-friendly. 

The VPN is an area that can be improved. Often, it will fail to connect or become disconnected. Also, the solution is not in the same lane as sending organizations, which have more security features. The enhanced security model is also lacking time-wise. 

Now that the company has shifted from Cyberoam to Sophos, I would not recommend implementing the security-related features of the solution. I have heard from customers that it falls short of the mark. 

In the next release, I would like to see integration with the security features. I wish to see in the actual device the integration of the security feature with another product.

We have been using Sophos Cyberoam UTM for four or five years. 

I have not experienced any downtime with the solution.

We did not expand the solution, limiting its use to five-to-ten percent increments in the number of users, no more. 

We have no plans to increase the usage. 

The solution's technical support offers the best services available. When one of our customer's devices went down, all he needed to do was call tech support and they mailed him the device without requiring any verification or validation whatsoever. 

The initial setup was very simple to apply and integrate.

The licensing is on an annual basis. It is very reasonably priced.

While we did evaluate other solutions prior to going with the product, when it comes to user level controls, I consider Sophos Cyberoam UTM to be the most suitable product.

Our organization has multiple branches and, overall, approximately 200 users are utilizing Sophos Cyberoam UTM devices.

I would rate Sophos Cyberoam UTM as a six out of ten. 

By using this UTM, I can set bandwidth for a particular user. For example, If user A is downloading lots of stuff then I can restrict him through the application Web and Bandwidth Management features.

Web Filtering and Application Filtering saves a lot of my bandwidth and improves the user's productivity.

The Web Filter and Application Filter need improvement.

In the Web Filter, there is a problem to block YouTube by HTTPS, so this needs to improve.

There were no stability issues.

There were no scalability issues.

I would give the technical support a 10/10 rating.

The setup was straightforward and user-friendly.

Compared to the other products, it is good.

We evaluated SonicWall.

Close your eyes and just go for it.

• Management Console
• Security
• Bandwidth management

I've used it for six years.

Yes once when we updated a new firmware, then we again rolled back to previous one.

Customer service is very poor.

They have good technical support.

When we purchased it, it was complex, but now it’s straightforward. The SSO is introduced in our premise only. At that time we only had the requirement of SSO.

The first time through the vendor, and the second time our own in house team did it.

Pricing and licensing is high.

There are many features that are valuable, but the Bandwidth Management and Web/Application Filter policies are the most valuable.

It has minimized the bandwidth consumption as a result of which many other applications run smoothly.

The most important improvement Cyberoam needs is the multiple ISP segregation.

I used this solution from 2012 through 2014.

Sometimes the proxy server turns idle, then we need to restart the service.

It's one of the best.

It's one of the best.

I have not used a previous solution.

The initial setup is straightforward and simple.

We used a vendor team.

The UTM features. It’s a one stop IT security solution managed from the Cyberoam Central Console (CCC).

Dealing with security threats is a lot easier as it’s less of a CLI interface, and more of a GUI.

I’ve used it for 12 months.

I met the whole system working when I resumed duty as a Network Security Support Engineer 12 months ago.

Since I resumed my post, the entire Cyberoam system has been stable.

Since I resumed my post, the entire Cyberoam system has been stable.

8/10.

8/10.

I met an already functional system when I resumed my present appointment.

I was made to understand that implementation was an in-house arrangement.

• Cost effectiveness
• Easier to manage
• Turnaround time in getting issues resolved faster

The product is very good and very near perfect in terms of service delivery, cost effectiveness and manageability.