Sophos Cyberoam UTM Reviews

I'm using Cyberoam in close to nine locations.

We are using, for example, IP sets from Kenya to Somalia, a place where we could not get MPLS connectivity. 

We have a secondary server in the Somalia office. I also use it from the Nairobi office to the Dubai office as the MPLS is very expensive and I need to do a backup daily. That is for the IP sec. 

For the VPN, we use it to access our ERP systems remotely from everywhere. Close to a hundred users use it and it has been stable.

The VPN is excellent on the solution. 

The reporting aspect of the solution is very good.

The initial setup is straightforward. A company should have any troubles setting it up in their organization.

The reports are not very detailed, or, at least, some aspects of it are not that detailed. They need to improve the reporting and to bring in greater detail.

The policy is a bit too vague. The solution needs to be much clearer when they go about making policies.

I'd like to see better documentation in the future.

I've been using the solution for the last five years.

Overall, the stability has been excellent. I've only had an issue with one device which had a power surge that destroyed it and I replaced it. So far, so good. I've never had it with latency issues with the memory going down. It has been good. It has served me well.

We have many offices. There may be 300 to 400. So far, it hasn't been an issue.

The technical support is good. Our license is the eight to five, not 24/7. Once you raise a ticket through the chat, you open it with another ticket with the account. Anytime when you open a ticket, they're very efficient. I've never had an issue with them. We're quite satisfied with their level of service. 

The initial setup is not complex. It's straightforward. I haven't had an issue with the process at all. It's been easy.

Basically, for most of the machines, we take a backup of it. Once I get a new machine, I install the backup with all my policies and everything set, and I only change the IP. 

We are thinking of getting another firewall. I'm currently comparing Cisco Meraki, Fortinet, and Sophos. We're trying to see the cost and comparing them on a few points.

Any past evaluation was a long time ago. Before I joined the organization, the organization evaluated Cisco. Nowadays, Cisco, Meraki, and other options came out, and they might not have as many features. 

We are a customer and end-user.

We are using various versions, including 100iNG, 50iNG, and 25iNG.

I'd rate the solution at an eight out of ten. There's always room for improvement, although mostly we have been happy with it.

I am using the solution mostly internally for security, a firewall and internet. We have a lot of users with many user policies. Additionally, we use it for a DOS-specific file exchange.

The solution is easy to integrate.

I had an issue when I was trying to stop a user from using too much bandwidth while I was using Azure, I was not able to stop them. You normally can just right click and block them but in this solution, it was not working in the firewall settings.

I have been using the solution for 10 years.

I was running the solution for seven years and I did not have issues. I would rate the stability a four out of five.

For a medium-sized organization, the scalability was good.

The support was good. Whenever I needed to contact to support to create tickets, they contact me within a reasonable time and they resolved the issues.

The setup was easy.

On a yearly basis, it cost me approximately $1,500. While having 400 users and comparing the price to other solutions, what I was paying yearly was good.

Cyberoam is going to end this year. They already have announced last year if you are an enterprise and have the support it will end.

What I have learned from using this solution is when choosing another product in the future I will do more technical feature comparisons. Having done the comparisons I most likely would not have been having some of the issues I was having because I would have gone with another solution.

I rate Sophos Cyberoam UTM a seven out of ten.

We work in the finance domain and use the solution for security firewalls. 

I believe it's the advanced security software that offers SMPP protection for the agent.

The reports need to be more detailed and granular. 

I have been using the product for four years. 

Sophos Cyberoam UTM is stable. 

The product is scalable. It covers 400 endpoints in my company, deployed in multiple locations. 

We contact our local partners for support. 

We have seen ROI with the product's use. 

I rate the product an eight out of ten. I think it's very beneficial, especially for our investment in our engineering team, like working on finance. It is beneficial for data privacy and security for our clients.

The primary use cases for Sophos Cyberoam UTM in my environment vary depending on client requirements. I have employed it for VPN tunneling, web filtering, and firewall configurations.

The tool's robust features allow for the customization of policies, objects, and firewall settings. 

The product needs to improve its pricing. 

I've been using Sophos Cyberoam UTM since around 2010. 

The product is stable. 

The initial setup of Sophos Cyberoam UTM is straightforward. 

I rate the solution a ten out of ten. 

We use Cyberoam UTM as a firewall.

Cyberoam UTM's most valuable feature is that it can be configured any way you like.

The configuration requires an expert to be set up, so it could be made simpler.

I've been using Cyberoam UTM for over a year. 

Cyberoam UTM is very stable.

We chose Sophos because it's presented as being scalable in any way if you have the license.

Sophos' technical support is good.

The initial setup is complex and requires the presence of an expert.

We used the supplier's team, who did not live up to our expectations - we even had to assist them in reading the manual.

Separate license keys are required for different solutions that we implement in the server room, which are an additional cost.

Cyberoam UTM is a very good product, but those installing it should make sure they have the right technical person there when implementing it. I would give this solution a score of eight out of ten.

We use the solution solely to configure the web app filter. 

Security comes with multiple default IPs, which allows things to be done immediately, within only two to three minutes. 

The solution has very good performance. 

The solution is user-friendly. 

While the security features are excellent, they could be improved. 

We have been using Sophos Cyberoam UTM for around four to five years.

The solution is already scalable.

Technical support is excellent.

It took around 30 minutes to complete the entire configuration.

The same team is used for the deployment and maintenance. 

The solution is cheap in comparison with Sophos. 

It comes with a yearly licensing fee. 

We have around 20 clients using the solution, but have migrated 10 of them to Sophos.

We recommend the solution to others. 

I rate Sophos Cyberoam UTM as a ten out of ten. 

We are using this solution for protecting our organization from threats. We use the SSL VPN, anti-spyware, anti-spam, web and application filters, and the generated logs of people who try and scan our network. 

The most valuable feature in cyberoam firewall is multi-port Bridge Support, Static MAC Configuration in Bridge Mode & Netflow support for Bandwidth Monitoring & Firewall Traffic Analysis. this are the feature's which is most valuable i found in sophos cyberoam 10.6.2 firewall

The implementation policy needs improvment.

I have been using this solution within the last 12 months.

The solution is stable and reliable.

The scalability is good. We have approximately 200 employees using the solution in my organization and we have plans to increase usage.

The technical support is good.

The setup is complex initially but after initializing it is easy to configure, such as the ports and LAN IPs.

There is a license required for this solution and we are on a three-year contract. I am satisfied with the price.

I have evaluated FortiGate and this solution is more protective.

I would recommend this solution to others.

I rate Sophos Cyberoam UTM an eight out of ten.

It's a UTM device, unified threat management, and we use it for web and application filtering and of course to scan the traffic that comes from the internet to the LAN. Due to the pandemic issues and people working from home, a lot of these devices were configured for the SSL VPN.

The endpoint protection part of the product can all be centrally managed from the cloud as well. Even the firewall, as an MSP, can be configured and then managed from the cloud.

The solution is excellent for web and application filtering and remote access with the VPN.

The initial setup is pretty easy.

The solution is stable and reliable. 

Sometimes, during part of the configuration, if you don't have a lot of technical knowledge, then you may struggle a bit to configure it - especially for the exit through the internal server. When you are doing the business application publishing and if you don't know much of the port forwarding or how the business application configuration is done, then you may struggle a bit.

The pricing could always be better. It would make it a win-win for everyone.

I'm currently configuring one right now. I've been using the solution for a while.

The solution is very stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

There are modular firewalls. The entry-level devices do not have the slot for adding more network ports or things like that. Therefore, it depends on the organization as to what level of configuration they want. If it's a small organization, then the entry-level product, something like XG86 or XG115 et cetera, all those are sufficient. However, if it's an organization that requires adding more ports or more cards to their plans, then starting with an appliance version XG125 is ideal as it has the optional modular port whereby you can add additional cards.

Technical support is okay. I had issues with the technical support in that they did not respond on time. However, we have to deal with the different time zones.

The solution is pretty straightforward. Within 10 minutes, it was put in production on the network.

In-house certified team implementation

Licensing is on a yearly basis. They also offer a month-to-month extension if required. After 12 months, if your license expires and you want to exchange it for one month or two months, then that is possible as well.

The pricing on the partner portals is okay. The challenge comes as there's sort of a monopoly for the distributor in Tanzania. There is just one distributor and that is where the challenge comes. Sometimes the distributor is out of stock or they set up their own freight charges. Sometimes they're out of stock and the stock takes maybe four to six weeks and is then delayed. Basically, the challenge comes up when the distributor is out of stock.

Before choosing this option, we looked at Cisco ASA, Fortinet, and Juniper.

We're a gold partner. We configure it for our clients on-premises. 

Cyberoam was actually taken over by Sophos about three years ago.

The latest versions were announced just about a few weeks ago, if not more. It was the XGS Firewall. So what I'm configuring right now is a Sophos XG firewall.

It's just a firewall. Basically, it's the hardware. Either you have the hardware or you can have it as a virtual machine.

I'd recommend the solution to other users.

I'd rate the product at a nine out of ten.