Sophos Cyberoam UTM Reviews

Primary use is monitoring. Having a reporting console to monitor the usage of bandwidth. That's the prime concern.

Let's talk about connecting the branches to the central headquarters. That has really improved our functioning, because we were really facing trouble with remote locations. What we had before was a decentralized mechanism in our organization, but after having this product we were able to get the remote locations into the same LAN. We were able to control the bandwidth and were able to take virtual access of those machines and give them the support, as and when required.

The best feature is the flexibility the product offers, in terms of remote access. We have bout 35 locations across the kingdom, and connecting those remote locations with the minimal bandwidth was a challenge. A few of my branches are connected via 3G. So that is the most advanced feature I like about Cyberoam, the flexibility the solution offers.

There is a lot or room for improvement, because it is still not a fourth or fifth generation firewall. It lacks security features. I would say security is something that is not that appealing in this product, so that's where they can improve.

There were no issues with stability.

I'm not sure about scalability because the number of users I had was approximately 250 and the headquarters model, which is CR300iNG, supports about 350 users. The threshold was good, so I did not find any major issues with it.

Average, average, average. Their customer service has to be improved a lot, especially the ticketing mechanism they have. First we do have to first raise a ticket, wait for their availability. And the people, I found they don't have much knowledge, so normally a lot of escalations after which the issue gets resolved.

Earlier, I was using Cisco ICER. I switched because it's not a UTM box, and it requested a lot of add-ons, when it comes to flexibility of those devices. For example, if I needed to extend my user limit, every time I need to purchase a slot and increase the firmware. That was not so appealing. That is the reason I switched to the new, next-generation UTM firewall.

It was very user friendly. It was a straightforward integration. We had no issues. In fact, no system integrator deployed it. We did it ourselves.

It is worth the value. 

I did evaluate FortiGate.

The first drawback is that Sophos has acquired Cyberoam. So, if I was a new customer who wanted to choose between Cyberoam and Sophos, I would definitely go for Cyberoam because it has additional features in it. I don't understand the strategy behind it, because the same owner has two different products under one umbrella. It's a bit confusing.

Six out of ten is the best I can rate Cyberoam at this moment. To get it to a 10, it's up to the manufacturer. They need to really upgrade their firmware to match up with the fourth or fifth generation firewalls that other vendors have to offer. My advice would be that the manufacturer needs to focus on security.

I reside in a small country with no particular big companies or leading businesses. The solution is mostly used in small to medium-sized companies. If the solution is used in big companies, a couple of thousands of users use the solution.

It provides the first layer of protection against any kind of attack. It is also important to note that Sophos UTM is easy to use for the end customer. Along with its endpoint and server software, provides synchronized security as its endpoint solution connects with network protection to provide a multi-layered defense to users.

The most valuable feature of the solution stems from the fact that it is a very strong product with good support. I haven't faced any significant issues during the time I have worked with Sophos.

Network visibility of the connections is an area in the solution where improvements can be made.

I have been using Sophos Cyberoam UTM for more than ten years. My company sells the solution in Uruguay, and we have had a partnership with Sophos since 2001, which was even before Sophos entered the UTM market.

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a seven out of ten.

I rate the technical support an eight out of ten.

Positive

My company even deals with those customers who use other brands like Fortinet or Check Point.

The initial setup of the product was straightforward.

The solution is deployed on an on-premises model.

The return on investment that I see from the use of Sophos Cyberoam UTM is good.

I consider Sophos Cyberoam UTM to be a competitively-priced product. Since my company has a partnership with Sophos we can achieve good pricing when facing the competence.

I recommend the solution to those who plan to use it.

I rate the overall solution an eight out of ten.

We are resellers, so when organizations need UTM devices and network security at the gateway level to secure their networks, we recommend and resell this product. 

Our customers find it economical and offers good security. These two features are key. Ease of installation and implementation are also key factors.

Improvements are mostly needed on the technical side to enhance security and ease of management. 

Additionally, the reporting part could be more user-friendly for troubleshooting and identifying network issues. It should be more easy for a normal user to identify the problem in their network. So, the reporting part has room for improvement.

I've been working with Cyberoam UTM for the past two to three years.

The product is very stable.

I haven't faced scalability issues, so it's a scalable solution. Our customers are mostly small and medium-sized businesses.

There have been some technical issues, but they are mostly related to the technical aspects. Sometimes, our customers need support, and our technical team provides assistance. We also occasionally seek support from Sophos's team online.

While there's always room for improvement, the support is currently good.

Neutral

The initial installation takes about 15 to 20 minutes. However, implementing policies may take longer, depending on the number and type of users. But the basic installation is quick, around 15 to 20 minutes.

For the initial installation, one person is sufficient. However, our team comprises three to four people who handle support and installations.

It's easy to maintain. One person can handle the maintenance, but our team provides support and maintenance services.

It's an economical solution, so pricing is not an issue.

I have worked with solutions like UTM firewalls for network solutions and wireless solutions for campus Wi-Fi. So, solutions related to Wi-Fi and networking.

I would definitely recommend it.

I would rate the solution a nine out of ten. Overall, it's an excellent product. I only see room for improvement in the reporting part.

I'm using Cyberoam in close to nine locations.

We are using, for example, IP sets from Kenya to Somalia, a place where we could not get MPLS connectivity. 

We have a secondary server in the Somalia office. I also use it from the Nairobi office to the Dubai office as the MPLS is very expensive and I need to do a backup daily. That is for the IP sec. 

For the VPN, we use it to access our ERP systems remotely from everywhere. Close to a hundred users use it and it has been stable.

The VPN is excellent on the solution. 

The reporting aspect of the solution is very good.

The initial setup is straightforward. A company should have any troubles setting it up in their organization.

The reports are not very detailed, or, at least, some aspects of it are not that detailed. They need to improve the reporting and to bring in greater detail.

The policy is a bit too vague. The solution needs to be much clearer when they go about making policies.

I'd like to see better documentation in the future.

I've been using the solution for the last five years.

Overall, the stability has been excellent. I've only had an issue with one device which had a power surge that destroyed it and I replaced it. So far, so good. I've never had it with latency issues with the memory going down. It has been good. It has served me well.

We have many offices. There may be 300 to 400. So far, it hasn't been an issue.

The technical support is good. Our license is the eight to five, not 24/7. Once you raise a ticket through the chat, you open it with another ticket with the account. Anytime when you open a ticket, they're very efficient. I've never had an issue with them. We're quite satisfied with their level of service. 

The initial setup is not complex. It's straightforward. I haven't had an issue with the process at all. It's been easy.

Basically, for most of the machines, we take a backup of it. Once I get a new machine, I install the backup with all my policies and everything set, and I only change the IP. 

We are thinking of getting another firewall. I'm currently comparing Cisco Meraki, Fortinet, and Sophos. We're trying to see the cost and comparing them on a few points.

Any past evaluation was a long time ago. Before I joined the organization, the organization evaluated Cisco. Nowadays, Cisco, Meraki, and other options came out, and they might not have as many features. 

We are a customer and end-user.

We are using various versions, including 100iNG, 50iNG, and 25iNG.

I'd rate the solution at an eight out of ten. There's always room for improvement, although mostly we have been happy with it.

We use the solution for web filtering, proxy, and devices in the shipping industry.

The solution works perfectly without any users. The rules and policies are very good in the web category. You can allow or disable any sites. The diagnostic tool is very good.

There are some issues with logs and report limitations.

I have been using Sophos Cyberoam UTM for six years.

The product is stable.

I rate the solution’s stability an eight out of ten.

The solution’s scalability is good. 300 users are using this solution.

I rate the solution’s scalability an eight out of ten.

The initial setup is easy. Its configuration and management are much easier than other firewalls.

I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.

The solution has a reasonable price.

I recommend the solution. The solution is easy to use and covers all the things in a single box.

Overall, I rate the solution an eight out of ten.

Sophos Cyberoam UTM is used for perimeter security, web filtering, intrusion prevention and as a VPN.

All the features of the solution are good. So, the firewall is one of the main functions for which the solution is used.

I want the solution's reporting functionality to be better. Also, I want the solution's policy configuration and review to be made easier for the users.

I have been using Sophos Cyberoam UTM for ten years. Also, I am using the latest version of the solution.

Stability-wise, it is a good product. I rate the solution's stability an eight out of ten.

It is not a scalable product. This is because if you want to increase the capacity of the solution, then you have to change the device. Presently, there are 200 users working with the solution in our company. Also, we do have plans in our company to increase the number of users using the solution. Though the solution is in production, it gets used in our company. So, utilization of the solution is around 25%.

In our company, we have used the technical support provided for the solution. Though the technical support provided is good, it can be more prompt and better. I want customer support to be more knowledgeable and faster.

Previously, I used products from Fortinet and Cisco. I switched to Sophos since it was able to provide value for money while also being easy to deploy and configure.

The solution's initial setup was straightforward. The configuration part of the solution will take one day, while the basic initial setup can be done in one hour.

The deployment process involved connecting the solution to the internet before starting its configuration process.

The implementation process involved a third-party consultant and me.

ROI of the product is good and better compared to other solutions.

The license subscription cost is almost fifty per cent of the cost of the device needed to operate the solution. On a scale of one to ten, where ten is the most expensive, and one is the least expensive, I rate the solution a five.

I recommend the solution to those planning to use the product. I will tell others planning to use the solution that it is an easy-to-use product. Also, it provides good value for the money paid. However, if you want a highly technical product, then this would not be the right choice. Overall, I rate the solution an eight out of ten.

The solution's web filtering is an important feature for us in our company. We  use it for VPN connections and routing.

I would like to see improvements in the development of reports. The process needs to be made simple. So, reporting needs improvement.

I have been working with Sophos Cyberoam UTM for about ten years. Also, my customers are using this product. My company is a reseller of the solution.

Sophos Cyberoam UTM is a stable solution.

Sophos Cyberoam UTM is a scalable solution. So, scalability and stability of a solution are two important factors for us in our company.

The solution's local technical support service is good. So, we don't need any other support.

I have experience with Sophos SG.

The initial setup for Sophos Cyberoam UTM was simple for me.

The solution's pricing is good since it is neither too high nor too low. The price is good for our company and customers. So, we have no problems with its pricing.

Considering the solution's interface, I can say that the product is easy to use. Also, the solution is compatible with other products. Moreover, it is easy to integrate it with other solutions. Overall, I rate this product a nine out of ten.

I am using the solution mostly internally for security, a firewall and internet. We have a lot of users with many user policies. Additionally, we use it for a DOS-specific file exchange.

The solution is easy to integrate.

I had an issue when I was trying to stop a user from using too much bandwidth while I was using Azure, I was not able to stop them. You normally can just right click and block them but in this solution, it was not working in the firewall settings.

I have been using the solution for 10 years.

I was running the solution for seven years and I did not have issues. I would rate the stability a four out of five.

For a medium-sized organization, the scalability was good.

The support was good. Whenever I needed to contact to support to create tickets, they contact me within a reasonable time and they resolved the issues.

The setup was easy.

On a yearly basis, it cost me approximately $1,500. While having 400 users and comparing the price to other solutions, what I was paying yearly was good.

Cyberoam is going to end this year. They already have announced last year if you are an enterprise and have the support it will end.

What I have learned from using this solution is when choosing another product in the future I will do more technical feature comparisons. Having done the comparisons I most likely would not have been having some of the issues I was having because I would have gone with another solution.

I rate Sophos Cyberoam UTM a seven out of ten.