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reviewer2248428 - PeerSpot reviewer
Senior System Engineer at a computer software company with 11-50 employees
Reseller
Top 5Leaderboard
Needs to enable security features and rules for firewall
Pros and Cons
  • "The tool is stable."
  • "The solution had a feature to import users from a CSV file. However, the latest version does not have that option."

What needs improvement?

The solution had a feature to import users from a CSV file. However, the latest version does not have that option. 

What do I think about the stability of the solution?

The tool is stable. 

What do I think about the scalability of the solution?

Sophos Cyberoam UTM is scalable. 

How are customer service and support?

The tool's technical support is good. 

Buyer's Guide
Sophos Cyberoam UTM
March 2025
Learn what your peers think about Sophos Cyberoam UTM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.

How would you rate customer service and support?

Positive

How was the initial setup?

Sophos Cyberoam UTM's setup is easy and takes around two to three days to complete. 

What's my experience with pricing, setup cost, and licensing?

Sophos Cyberoam UTM has many price schemes. 

What other advice do I have?

I would rate the solution a ten out of ten. You need to enable security features and rules with the firewall. 

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Business application analyst at CFI
Real User
Itworks well for controlling users and authenticating their connection to the internet
Pros and Cons
  • "I like the SSL VPN connection. Cyberoam works well for controlling users and authenticating their connection to the internet."
  • "The setup is a bit complex, so we needed help from a consultant."

What is our primary use case?

We use Cyberoam UTM as a firewall. 

What is most valuable?

I like the SSL VPN connection. Cyberoam works well for controlling users and authenticating their connection to the internet. 

For how long have I used the solution?

I have used Cyberoam UTM for about five years. 

What do I think about the stability of the solution?

We haven't had any issues with Cyberoam so far. 

What do I think about the scalability of the solution?

I rate Cyberoam UTM eight out of 10 for scalability. 

How are customer service and support?

I rate Cyberoam support nine out of 10. We rely mostly on consultants for support. 

How would you rate customer service and support?

Positive

How was the initial setup?

The setup is a bit complex, so we needed help from a consultant. It took us about two months to configure the security policies and ensure everything was in alignment. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Sophos Cyberoam UTM
March 2025
Learn what your peers think about Sophos Cyberoam UTM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
Creative Head/Director at WitBuz
Real User
A scalable, user-friendly solution with excellent performance and technical support
Pros and Cons
  • "Technical support is excellent."
  • "While the security features are excellent, they could be improved."

What is our primary use case?

We use the solution solely to configure the web app filter. 

What is most valuable?

Security comes with multiple default IPs, which allows things to be done immediately, within only two to three minutes. 

The solution has very good performance. 

The solution is user-friendly. 

What needs improvement?

While the security features are excellent, they could be improved. 

For how long have I used the solution?

We have been using Sophos Cyberoam UTM for around four to five years.

What do I think about the scalability of the solution?

The solution is already scalable.

How are customer service and technical support?

Technical support is excellent.

How was the initial setup?

It took around 30 minutes to complete the entire configuration.

What about the implementation team?

The same team is used for the deployment and maintenance. 

What's my experience with pricing, setup cost, and licensing?

The solution is cheap in comparison with Sophos. 

It comes with a yearly licensing fee. 

What other advice do I have?

We have around 20 clients using the solution, but have migrated 10 of them to Sophos.

We recommend the solution to others. 

I rate Sophos Cyberoam UTM as a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Diptendu Ghosh - PeerSpot reviewer
Group CIO at Doshi
Real User
Top 20
Plenty of features, stable, and good for medium size businesses
Pros and Cons
  • "There are plenty of features available, such as Full Guard and WAN."
  • "The solution is at its end of life and some of the appliances are finishing."

What is our primary use case?

We are using Sophos Cyberoam UTM for network protection.

What is most valuable?

There are plenty of features available, such as Full Guard and WAN. 

What needs improvement?

The solution is at its end of life and some of the appliances are finishing.

For how long have I used the solution?

I have been using this solution for approximately 15 years.

What do I think about the stability of the solution?

The solution is stable, we have not had any bugs or issues.

What do I think about the scalability of the solution?

The solution is good for medium-sized businesses.

Which solution did I use previously and why did I switch?

I have used many other network protection solutions, such as Fortinet.

What other advice do I have?

I rate Sophos Cyberoam UTM an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Senior IT Officer at a non-profit with 201-500 employees
Real User
Easy to use, provides VPN capabilities, and improves our network security
Pros and Cons
  • "The user interface is well laid out and understandable."
  • "Sometimes, users are timed out intermittently."

What is our primary use case?

We primarily use Cyberoam for securing our network. We also use it for VPN.

What is most valuable?

It is not possible for anyone to enter our network until after they are able to log in, which is the most fascinating aspect for me.

The user interface is well laid out and understandable.

What needs improvement?

Sometimes, users are timed out intermittently.

We have had trouble logging into the firmware.

For how long have I used the solution?

We have been using Sophos Cyberoam UTM for almost 10 years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

Cyberoam UTM is a scalable solution. Everyone on our network uses it, so it protects the whole organization. There are perhaps 300 or 400 people.

How are customer service and technical support?

The customer support is wonderful. We only had to contact Sophos once. They helped us and it was awesome.

How was the initial setup?

The first time you configure the device, you may find it complex. However, in time, you will see that it is simple. It's well laid out and fine to use. The deployment will take approximately a week.

What about the implementation team?

We implemented in-house and when we experienced problems, we contacted the reseller to assist.

What's my experience with pricing, setup cost, and licensing?

We paid for a two-year FullGuard license that includes support.

Which other solutions did I evaluate?

Cyberoam will be reaching end-of-life in two years, so we will be moving to something else. We think that if we upgrade to Sophos XG, some of the problems that we are having could go away.

What other advice do I have?

Our experience with this product so far has been wonderful. Everything about it is fine and I would recommend it to everyone. That said, there is always improvement that one can make at all times.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Saifee Chulawala - PeerSpot reviewer
Founder Cum Technical Consultant at USA Infotech Advisors Private Limited
Consultant
Security component for organizations, with good features and satisfactory performance, but pricing could be cheaper
Pros and Cons
  • "I like Sophos Cyberoam UTM as a security component or device for organizations. Performance-wise, it's a satisfactory solution, and it works okay. It also has good features."
  • "What needs improvement in Sophos Cyberoam UTM is openness in the competition among Sophos partners or any other Sophos product. Another area for improvement in the solution is pricing. It could be cheaper."

What is our primary use case?

Sophos Cyberoam UTM is a security device. You can use it for unified threat management, advanced threat protection, and sandboxing.

What is most valuable?

I like Sophos Cyberoam UTM as a security component or device for organizations. Performance-wise, it's a satisfactory solution, and it works okay. It also has good features.

What needs improvement?

What needs improvement in Sophos Cyberoam UTM is openness in the competition among Sophos partners or any other Sophos product.

Another area for improvement in the solution is pricing. It could be cheaper.

For how long have I used the solution?

I've been working with Sophos Cyberoam UTM since I started the company.

What do I think about the stability of the solution?

Sophos Cyberoam UTM is a stable solution.

What do I think about the scalability of the solution?

The scalability of Sophos Cyberoam UTM depends on the organization's needs at different points in time.

How are customer service and support?

I've never contacted the technical support for Sophos Cyberoam UTM because I have twenty-five years of experience with user solutions.

How was the initial setup?

There wouldn't be an issue deploying Sophos Cyberoam UTM or any other UTM device for technical people because the basic concept remains the same for all vendors.

What's my experience with pricing, setup cost, and licensing?

Sophos Cyberoam UTM needs cheaper pricing.

What other advice do I have?

I have an IT company where I provide end-to-end IT infrastructure from servers to security products, firewalls to UTMs, including WiFi solutions.

I've provided Sophos Cyberoam UTM to a couple of customers.

I'm a technical solutions provider, and my team deploys solutions for customers.

Sophos Cyberoam UTM can be deployed on-premises and on the cloud.

I'd recommend Sophos Cyberoam UTM, but it would depend on the customer's requirements. The best product I recommend depends on the market report and how the customer interaction or experience evolved with a particular product. Still, Sophos Cyberoam UTM is a product I'd recommend.

My rating for Sophos Cyberoam UTM is six out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1042635 - PeerSpot reviewer
Science Technician at a government with 201-500 employees
Real User
Easy installation with good load balancers but needs better documentation
Pros and Cons
  • "The solution has good load balancers."
  • "There needs to be more documentation that users can access to help them understand the solution or troubleshoot as necessary."

What is our primary use case?

We primarily use the solution for its firewall capabilities. We use it to make a firewall for the network and the two main computers as well as our web pages. 

What is most valuable?

The solution works really well overall.

It's quite easy to configure everything, which is a great selling point for us. You can easily adjust the users and load balances, for example. We can make our own rules and input as many as we like. 

The firewall is very good. It provides a nice amount of security.

The solution has good load balancers.

We've found the solution to be very stable.

So far, we've found the scalability to be acceptable.

The installation process is pretty easy.

What needs improvement?

A user needs to do some training on the solution in order to take full advantage of the product.

There needs to be more documentation that users can access to help them understand the solution or troubleshoot as necessary. Right now, this is lacking quite a bit.

Beyond that, there aren't really any missing features that I can recall. I can't speak to what I would like to see in a future release.

What do I think about the stability of the solution?

The stability of the solution is quite good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and offers us a good performance. 

What do I think about the scalability of the solution?

The product is quite scalable. If a company needs to scale it up, it can do so. It's not a problem.

We have at least 500 users on the product currently.

How are customer service and technical support?

I don't have any experience with technical support. I have never used them and therefore can't speak to how responsive or knowledgeable they might be.

Which solution did I use previously and why did I switch?

We used to use Kerio Control. I actually liked using it, however, we only had it for about eight or nine months before moving off of it. That said, I didn't have the skills to manage the solution properly.

How was the initial setup?

We have found the initial installation process to be straightforward and easy. It's not overly complex or difficult. A company should be able to manage it rather easily.

If you connect it then you can adjust the web page and the IP and you can make a batch configuration. Then you can simply connect to the tower. It's not hard.

The deployment maybe took three or so hours. It wasn't a long amount of time. That includes handling all of the configurations as well.

We have five members that make up a technical team that can handle deployment and maintenance. Two are administrators. One is a security admin and the other is a network admin. Those are the two that mostly manage everything and have the rights to do so.

What about the implementation team?

At the time, we used a consultant to assist us in the process. They were quite knowledgeable and helped a lot.

What's my experience with pricing, setup cost, and licensing?

We pay for licensing the solution. It's my understanding that it is not overly expensive. It may be somewhere around $2,000 for a license. 

What other advice do I have?

I'm not sure of which version of the solution we're using.

I'd recommend the solution.

I would rate it at least a seven out of ten. It's a pretty good solution and we're mostly happy with it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Managing Director at MVS GLOB SOFT SOLUTIONS PRIVATE LIMITED
Real User
Top 20
Provides a centralized dashboard and is worth the investment
Pros and Cons
  • "The product is worth the investment."
  • "The product’s pricing has increased by approximately 45% in four months. This particular area needs improvement."

What is most valuable?

The product’s most valuable feature is a centralized dashboard. It can manage firewalls, endpoints, wireless devices, and switches from a single console. We can synchronize old firewalls, antivirus, wireless, and switches.

What needs improvement?

The product’s pricing has increased by approximately 45% in four months. This particular area needs improvement.

How are customer service and support?

We have an in-house technical support team, including three to four engineers. We reach out to the product’s support team in cases of software- or hardware-related issues.

What was our ROI?

The product is worth the investment.

What's my experience with pricing, setup cost, and licensing?

The product’s pricing is expensive. It could be reduced. Most customers purchase its three-year license due to cost savings compared to a year license.

What other advice do I have?

I rate Sophos Cyberoam UTM an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user