What is our primary use case?
I used Sophos Cyberoam UTM as a captive portal and user management software. I used it internally for internet usage.
What is most valuable?
I found that the best feature of Sophos Cyberoam UTM is reporting. Its reporting feature is excellent, fast, and easy to prep and launch. Reporting is also straightforward to do in Sophos Cyberoam UTM.
What needs improvement?
Sophos Cyberoam UTM has room for improvement in specific rules-based objects and redesign.
The solution also needs to improve in adding rules and policies, including renewing and finding policies.
The Sophos team should make Sophos Cyberoam UTM policies and rules better and more useful than the old ones because that can be difficult and confusing sometimes. For example, adding policies or rules can be confusing, and that can be risky.
To improve Sophos Cyberoam UTM, Sophos should add an IPS or IDS signature feature in the current plans offered to customers.
Upgrading or patching the solution can be slow, so that's another area for improvement.
In the next version of Sophos Cyberoam UTM, I want it to have an appliance management feature, similar to what's in FortiManager, where you can connect all appliances and manage the devices because that would be easier in terms of reporting.
For how long have I used the solution?
In my old project, the company used Sophos Cyberoam UTM for five or six years. I last used it one year ago.
What do I think about the stability of the solution?
Sophos Cyberoam UTM is a stable solution.
What do I think about the scalability of the solution?
Sophos Cyberoam UTM is scalable, but there seems to be a tiny problem when integrating the older version of the solution.
My company has virtual appliances on the network, and in enterprise networks, you want to launch a ComNet hook or everything at the cores rather than patches. It would be best if you first thought about scalability in the microservices. If you have software-defined appliances to launch in that infrastructure and integrate that with the infrastructure, that would be very useful, so you don't need an appliance.
On the other hand, if an appliance is required in your network, you sometimes don't want to use public or cloud services, and the solution should be okay with that or should still work.
How are customer service and support?
We don't use the technical support for Sophos Cyberoam UTM that much. We only use support to get data, and they're very good in that area.
How was the initial setup?
I found the initial setup for Sophos Cyberoam UTM straightforward.
Deploying the product takes one to two days, and it's ready for work. Sophos Cyberoam UTM is a straightforward appliance. It's not complicated. If you have the knowledge in configuring or designing the network and the basics of the file log, you can launch Sophos Cyberoam UTM and run it for your network in one or two days.
What was our ROI?
You get ROI from Sophos Cyberoam UTM. In the security world, measuring ROI is not very simple. You want to get the ROI for the appliance. You want to pay for that security, so you want to get KPIs such as ROCE. You want to get security tools because you won't know how much threat could get into your network, and then when the threat gets in, how much damage would that cause your business? This is why you pay a fee for a security solution.
Sophos Cyberoam UTM is a good investment for your business, whether small or massive, with one hundred to three hundred employees because the solution can help you avoid the considerable damage security threats and risks can do to your business. You can even calculate your current ROCE before the problem even happens.
What's my experience with pricing, setup cost, and licensing?
Cost-wise, Sophos Cyberoam UTM is a good solution. Customers don't collapse upon hearing the price for it. Usually, my customers want to launch Sophos Cyberoam UTM.
My company pays for the license of Sophos Cyberoam UTM annually.
Which other solutions did I evaluate?
We evaluated Fortinet solutions such as FortiGate, FortiWeb, and FortiAnalyzer, which are good solutions for important transactions. We evaluated them recently and planned to implement them as we grow.
What other advice do I have?
I used version 7.1 of Sophos Cyberoam UTM.
Fixing and patching, or maintaining Sophos Cyberoam UTM, is a slow process. It's slower than FortiGate and F5. F5 and Fortigate have faster patching and UIs, including new features every month or two, versus Sophos Cyberoam UTM.
You will only need a few staff to deploy Sophos Cyberoam UTM, but it still depends on the work, the scope of work, and the network. One to two staff will be enough to manage and maintain Sophos Cyberoam UTM if it's an easy deployment. For a middle-sized network, you'd need more staff.
In the largest network of the company, three hundred people used Sophos Cyberoam UTM. Usage-wise, my company increases it whenever there's company growth.
I recommend the solution to SMBs because it's easy to manage.
My rating for Sophos Cyberoam UTM is ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
*Disclosure: I am a real user, and this review is based on my own experience and opinions.