Sophos VPN connectivity could be improved, as it can be lengthy, and users take longer to connect. This is why some locations do not use Sophos VPN but instead PSM, which is much easier. CyberArk has some useful features, but connectivity can sometimes be an issue, even though it usually connects. It is mainly the process of connecting and licensing that is the problem. Sophos has licensing requirements, and some SMBs do not like to renew their licenses frequently. If Sophos could improve its VPN connectivity, it would be a more attractive product for SMBs. Not many people are using Sophos Cyberoam UTM. The licenses are not the same initially, but some features can be changed.