Splunk ITSI (IT Service Intelligence) Reviews

Name: Splunk ITSI (IT Service Intelligence)
Brand: Splunk
Rating: 4.1 (49 reviews)

4.1 out of 5

49 reviews
97% willing to recommend

What is Splunk ITSI (IT Service Intelligence)?

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

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Splunk ITSI (IT Service Intelligence) is the #4 ranked solution in top IT Alerting and Incident Management solutions and #11 ranked solution in APM tools. PeerSpot users give Splunk ITSI (IT Service Intelligence) an average rating of 8.2 out of 10. Based on the analysis of the 49 most recent Splunk ITSI (IT Service Intelligence) reviews, the overall sentiment is positive, with a sentiment score of 7.1. (Among the highest in the category). Splunk ITSI (IT Service Intelligence) is most commonly compared to Splunk Enterprise Security: Splunk ITSI (IT Service Intelligence) vs Splunk Enterprise Security. Splunk ITSI (IT Service Intelligence) is popular among the large enterprise segment, accounting for 76% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 19% of all views.

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

October 2024

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Featured reviews

Sunil K R

Senior Software Engineer at Wipro Limited

In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

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Srinivasulu Soolluru

Splunk ITSI Developer at Tata Consultancy

The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation. We can manually change the dashboard by reducing its size or changing the background color. When we click on any cell, it will navigate to the next dashboard. You also have a KPI feature. Each KPI case has a separate formula, and we'll write a formula so that when a threshold is reached, it triggers a condition. All of this KPI information is displayed in one service analyzer. ITSI's end-to-end visibility is excellent. With its help, we can monitor all the network-related log sources and infrastructure. Each log source is integrated into the tool and stored in a separate index to improve search performance. We are using this cluster environment with multiple indexes. It's better to have three to four indexes for a faster search. The solution's preventive analytics help to prevent incidents before they occur. We write a correlation search that is reported. When an alert is triggered, we write a condition. Each incident will have a priority and a response time based on the SLA. For a priority 1 incident, we must respond within 30 minutes. It's an hour for priority 2 and two hours for priority 3. We have three to four hours for priority 4. A ticket will be created within this time, and the incident response team will be alerted. While raising the ticket, we analyze all the alert information and everything the incident response team needs to resolve it. The incident response team will act accordingly and close the incident within this time.

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Joshua Kleensang

Splunk Admin at UniFirst

Splunk ITSI has end-to-end visibility into the cloud-native environment. This is important but not as important because we are primarily on-prem in every aspect of our IT infrastructure. However, for things that we do have in the cloud, it is important that we have visibility there. Splunk ITSI has helped reduce our mean time to resolve. We can see very quickly when things are down and where they are down. I have taken steps to reduce the time to identify and time to resolve with Splunk ITSI. The unified platform helps consolidate networking, security, and IT observability tools. It forces certain groups to work together and more closely, as they should. It increases awareness of the current statuses of other environments, which is important.

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Valuable Features

Splunk ITSI's key features include agility for ingesting diverse data sources, creating rapid reports, alerts, dashboards, comprehensive visibility through glass tables, anomaly detection, and predictive analytics. It aids in automated incident management, reduces alert noise, and offers real-time insights. The platform supports extensive integration, customization, and KPIs, enhancing IT infrastructure resilience and efficiency. Organizations appreciate its capacity for data correlation and service impact analysis, streamlining IT operations and optimizing business processes.

"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."
"I particularly like the preview feature because it provides a prompt experience for impact analysis."
"Splunk ITSI offers a valuable visualization tree that allows us to map and analyze dependencies and co-dependency within our environment."

Room for Improvement

Splunk ITSI users indicate a need for a more user-friendly interface and improved integration with third-party applications. They report challenges with real-time alerting, data contextualization, and service infrastructure refresh rates. Enhancements in documentation, predictive analytics, and machine learning features are suggested. High resource consumption and complex implementation processes are concerns, with calls for better support, streamlined upgrades, and increased automation capabilities. Improved dashboard customization and a robust security model are desired for more effective user engagement.

"While integrating services and KPIs in ITSI is straightforward, I found it challenging to analyze them with the service analyzers; specifically, using the deep dive feature to pinpoint the exact source and time of an issue proved difficult."
"Currently, Glass tables in ITSI only display metrics related to KPIs."
"ITSI currently lacks the capability for automated response, mitigation, and remediation."

ROI

Splunk ITSI offers a rapid return on investment with fast implementation and data integration. Users find it valuable for reducing costs, enhancing visibility, and streamlining monitoring processes. Its centralized dashboard allows for quicker issue identification and resolution. Organizations experience improved resilience and efficiency, with substantial manpower and time savings. Users appreciate its ease of use and its potential to quickly deliver value across multiple departments, improving the overall operational effectiveness of their IT environment.

Pricing

Enterprise users report that Splunk ITSI pricing is high, often citing it as a premium product with one of the highest costs in the market. Licensing is typically based on data ingestion, making it challenging to predict costs. Customers highlight its pay-per-use model, where costs vary with usage. While considered costly, the application offers extensive features and support that some find justifies the expense. Despite opportunities for improvement, it remains a choice for those with suitable budgets and use cases.

"Splunk ITSI is a premium application and comes with a premium price tag."
"Splunk ITSI is expensive compared to other tools."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

Popular Use Cases

Splunk ITSI is primarily used for infrastructure and IT operations monitoring, enabling real-time incident management and predictive analytics. Users leverage it for KPI tracking, root cause analysis, and integration with platforms like ServiceNow. It facilitates visualization through features like heat maps and glass tables and supports machine learning for anomaly detection. Organizations apply it across various environments, including cloud, on-premises, and industry-specific applications, to enhance system resiliency and operational insights.

Service and Support

Customer service and support for Splunk ITSI are generally good, though experiences vary. Larger entities often receive more attentive service, while smaller ones may face slower response times. The support teams are knowledgeable but can be sporadic and occasionally require repeated explanations due to personnel changes. While they strive to meet SLAs, response times can be longer for higher-severity issues. Outsourced support sometimes causes complications due to geographic constraints, impacting data access and communication.

Deployment

Initial setup of Splunk ITSI is largely straightforward for many. The process is often quick, taking a few weeks to complete with minimal resources. Complexity varies by environment and level of expertise, with some finding it easy and others noting challenges in advanced configurations. Deployment is influenced by organizational scale and infrastructure requirements. Many benefit from documentation and support, and while maintenance is necessary, it generally requires fewer resources once properly established.

Scalability

Splunk ITSI is considered highly scalable, adaptable for diverse needs and capable of handling increasing data and users. Horizontal scaling allows for deployment expansion, while vertical scaling can enhance capability. Users highlight that upgrading hardware and licenses aids scalability, though it may involve additional costs. Clustering and shared cluster setups improve scalability in cloud platforms. Scalability generally rates between seven and nine out of ten, indicating strong satisfaction among users.

Stability

Splunk ITSI (IT Service Intelligence) is widely recognized for its stability, with users frequently rating it nine out of ten. It operates smoothly without bugs or crashes and is resilient, providing constant uptime. Users note occasional issues, primarily due to configuration or infrastructure challenges rather than ITSI itself. Some have reported minor glitches, but these are generally resolved. It's considered stable both on-premises and in cloud deployments, as long as the infrastructure supports ITSI requirements.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Splunk ITSI (IT Service Intelligence) Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

13%

Government

13%

Manufacturing Company

Insurance Company

Retailer

Energy/Utilities Company

Healthcare Company

Comms Service Provider

Educational Organization

University

Construction Company

Recreational Facilities/Services Company

Wholesaler/Distributor

Recruiting/Hr Firm

Legal Firm

Logistics Company

Hospitality Company

Real Estate/Law Firm

Media Company

Non Profit

Outsourcing Company

Pharma/Biotech Company

Aerospace/Defense Firm

Consumer Goods Company

Engineering Company

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Learn more about Splunk ITSI (IT Service Intelligence)

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

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Splunk ITSI (IT Service Intelligence) customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau