SugarCRM Platform Reviews

Name: SugarCRM Platform
Brand: SugarCRM
Rating: 4 (12 reviews)

3.5 out of 5

12 reviews
50% willing to recommend

563 followers

What is SugarCRM Platform?

SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

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SugarCRM Platform is the #8 ranked solution in top Marketing Automation solutions, #9 ranked solution in top CRM Customer Engagement Centers, #10 ranked solution in top Sales Force Automation solutions, and #26 ranked solution in top CRM solutions. PeerSpot users give SugarCRM Platform an average rating of 7.0 out of 10. SugarCRM Platform is most commonly compared to Microsoft Dynamics CRM: SugarCRM Platform vs Microsoft Dynamics CRM. SugarCRM Platform is popular among the midsize enterprise segment, accounting for 49% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 42% of all views.

Helped 814,649 peers since 2012

Featured reviews

Styliana Araouzou

Senior Operations Analyst at Etoro

My company is considered a customer and an end-user. I'm not sure which version of the solution we're using right now. It's a company that offers lots of user manuals and you can find most of your stuff there before starting development. I'd advise potential new users to go through everything. I would rate the solution an eight out of ten. By default, it comes with a really good model where you can start working with it without having a lot of developers in your team. It's a system that includes everything related to the client and you can see everything under one screen without having a different product or system. It's been great, for the most part.

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reviewer1345677

Senior Manager / IT Planning & Architecture Services at a comms service provider with 10,001+ employees

It has been effective in managing customer relationships. It has sales email campaigns, plus integration with Active Directory. And there are centralized reports for the CEO and the general managers. We work with automation for these marketing and email campaigns. It sends out emails to prospective customers related to sales offers automatically. And it copies the sales team so that they can follow up. They are tracking the sales leads. So, the automation within SugarCRM enhances the marketing campaigns. For now, my work is done because I am the IT strategy and planning manager. I just try to deliver the solution according to the requirements of the business. From my side, it's implemented already, the requirement related to the sales funnel. But if they have any other requirement from the business side, they will submit it to me, and then I will look for a suitable solution.

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BhupeshNehete

Regional Director at AMBIT SOFTWARE LLC

I would rate the easiness of the initial setup a ten out of ten. It is quite straightforward. Sugar CRM is deployed in our customer's organizations both on-premises and on the cloud. Sugar offers both options. When it comes to cloud deployment, our customers commonly prefer cloud providers like AWS and Azure for hosting the SugarCRM solution. The time it takes to deploy the SugarCRM solution depends on the complexity of the business process. For simpler processes, it can be done in about two to three weeks, but for more complex processes, it might take up to five months. The deployment process follows a standard procedure. First, there is requirement gathering to understand what is needed. Then, modules are developed based on those requirements. Next, UAT is done to make sure everything works as expected. If UAT is successful, the solution is deployed to the production server.

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SugarCRM Platform mindshare

Product category:

As of November 2024, the mindshare of SugarCRM Platform in the CRM Customer Engagement Centers category stands at 2.8%, up from 1.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM Customer Engagement Centers

Key learnings from peers

Valuable Features

The most valuable features of the SugarCRM Platform include customizable exports of graphics, statuses, complaints, and tasks. It is a versatile CRM solution that can be tailored to meet the specific needs of an organization.

It integrates well with Jira and can be easily configured. The scalability and stability of the product are commendable. Additionally, its low cost is a significant advantage.

"It has sales email campaigns, plus integration with Active Directory."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."

Room for Improvement

SugarCRM could benefit from bug and glitch removal, as well as improved functionality for exporting graphics and adding tasks.

The color scheme of the interface is considered bland and lacks customization options, leading some users to switch to a different solution.

The current user permissions flow is complicated and requires custom teams and permissions to distinguish specific customers.

The interface could be more user-friendly, and there is a desire for increased integration on a mobile platform.

"I would appreciate it if SugarCRM could support us in on-premise implementation."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."

ROI

ROI from the SugarCRM Platform has been exceptional. It has helped streamline sales processes and improve customer satisfaction, resulting in a significant increase in revenue.

It has allowed users to better track and manage leads, resulting in a higher conversion rate and ultimately, a positive return on investment.

Pricing

The pricing for SugarCRM involves a standard setup fee followed by monthly payments per user. Sugar Enterprise is reasonably priced. Licensing fees are paid annually, with the option for monthly licensing without extra charges. There may be some additional costs involved.

"Licensing fees are paid on a yearly basis."

Popular Use Cases

The primary use case of SugarCRM is to facilitate communication and organization within a company.

It is used to lock calls and comments, relate to accounts, store customer details, handle verification, track transactions, manage marketing materials, and handle payment transactions.

Additionally, it is utilized to manage sales focus and track appointments.

Service and Support

Customers have expressed satisfaction with the assistance received from SugarCRM Platform's customer service and support. They have found the support to be good and have not had the need to contact technical support often.

Deployment

The initial setup and implementation of the SugarCRM were relatively easy and straightforward. The process took approximately two weeks, which included training and installation. It is easy to learn and use the solution and mentioned that it can be deployed and maintained by one technical person.

Scalability

Some users experienced slow performance when there were a lot of people using it simultaneously, and there were instances when the solution went down and required IT intervention to restore access. However, users also mentioned that the scalability is great and it can handle many users without any issues.

Stability

The solution is generally stable and reliable. However, the performance may be affected by the number of users utilizing the solution.

The stability of the solution is dependent on the server it is set up on and the number of daily logins. If the server has low memory and cannot support a high volume of logins, issues may arise.

Overall, the solution's stability is commendable, and runs smoothly without any support issues.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our SugarCRM Platform Buyer's Guide for additional reliable information.