Service and Support
Tenable Security Center's customer service and support are generally seen as good, with responsive and knowledgeable assistance. Many users note prompt responses and helpful resolutions, though some mention delays, especially with international support. Some have experienced miscommunication or slower response times, leading to mixed ratings. Their American team tends to be rated higher than the European one. The local partner's involvement often enhances the support experience, making it valuable for specific needs.
Deployment
Tenable Security Center's initial setup is generally straightforward, though complexity can increase with integration needs and organization size. Deployment times vary from a few hours to several weeks, depending on infrastructure maturity and the level of integration required. Many found the setup manageable with clear instructions, while larger or multi-site enterprises experienced longer implementations. Resources required include network engineers and system administrators, with some organizations hiring professional services to manage complexity.
Scalability
Many users state that Tenable Security Center scales effectively across various environments. Users appreciate its ability to accommodate large networks and increased assets by adding licenses and IPs. They mention simple scalability processes with high ratings on ease of scaling. Users note easy integration within diverse infrastructures, supporting extensive growth and usage without impacting performance. Capacity for increasing users and assets seamlessly is highlighted, showing robustness for both small and large entities.
Stability
Tenable Security Center exhibits robust stability with minimal disruptions. Users report infrequent bugs, manageable resource consumption, and successful updates. Quirks occasionally arise, such as dashboard errors, but these are resolvable. It handles numerous tasks efficiently, remaining operationally sound. Environment and resources affect performance, but stability ratings often fall between eight and ten. While specific update issues occur, Tenable addresses them swiftly. Despite minor technical challenges, its stability is praised across various configurations.