Service and Support
Tenable Security Center's customer service and support are generally viewed positively. Users find technical support responsive and knowledgeable, often rating it highly. However, they mention variability in service speed and quality, highlighting that premium support is excellent. Some report slow response times and communication issues, especially with international support. Tenable's knowledgeable staff proactively resolve issues, although technical assistance accuracy may need enhancement. Most users express satisfaction with the level of support provided.
Deployment
Tenable Security Center's initial setup is often described as straightforward, especially if hardware requirements are met. Deployment time varies, ranging from hours to weeks, depending on infrastructure complexity and organizational size. Small to medium-sized setups can be managed by a single person, while larger implementations may require a team and professional assistance. Challenges often arise from network segmentation, integration needs, or on-prem configurations. Many find the process easy once familiar with their specific environment.
Scalability
Tenable Security Center is highly scalable, successfully handling various user counts and asset sizes. Organizations experience smooth scaling by adding licenses and equipment, adapting to increased demands effortlessly. It efficiently manages different environments, consistently maintaining performance. Users praise its ability to accommodate growth and increased assets, particularly favoring its scalability compared to other options. Despite some initial setup challenges, its capacity for large-scale applications in different industries stands out.
Stability
Tenable Security Center is highly stable with minimal disruptions, minor bugs occasionally reported. Resource usage is effectively managed with CPU and memory staying within thresholds. Users experience transient challenges like dashboard errors and maintenance-related issues, but these are often resolved quickly. Stability is contingent on environment and configuration. On a scale from one to ten, most users rate its stability between eight and ten, acknowledging the need for appropriate system sizing.
