Service and Support
Tenable Security Center’s customer service is consistently described as responsive and helpful. Users commend technical support for being knowledgeable, prompt, and attentive, with some noting exceptional service. However, there are mentions of delays in response times, particularly for international support, and occasional communication issues. Some emphasize the quality of premium support and acknowledge room for improvement, particularly with tier-one support. Despite some minor delays, the support is generally well-regarded, earning high ratings from most users.
Deployment
Tenable Security Center's initial setup is generally straightforward, with variations based on network complexity. Deployment can range from hours to weeks, often requiring multiple personnel and integration steps. While some installations proceed smoothly, others need additional services due to organizational size or infrastructure issues. Users frequently find setup manageable, though integrations complicate some deployments. In larger, geographically dispersed companies, setup can extend to months, emphasizing the importance of infrastructure familiarity and coverage.
Scalability
Users experience no issues with Tenable Security Center's scalability. It's described as very scalable, handling both small and large environments effectively. System growth is seamlessly managed, and users appreciate its ease of adding more assets. There are no significant limitations reported, and it is rated highly compared to other solutions. Users find scaling straightforward and suitable for extensive networks, spanning various industries. Scales are easily adjusted to handle increasing asset counts without much complexity.
Stability
Tenable Security Center exhibits strong stability with minimal disruptions reported by users. It experiences rare minor bugs and glitches but remains functional even under high load. Occasional issues are mostly related to external factors or resource management, while the software itself maintains reliable performance. The platform is rated highly for stability, generally between 8 to 10 out of 10, with consistent updates and support ensuring its robust operation and satisfactory user experience.