Service and Support
Trend Micro Mobile Security is generally praised for its stable and easy-to-use nature, requiring minimal support. However, customer service and support receive mixed feedback. Users find Trend Micro's support team responsive and proficient, particularly at advanced support levels, but some experience delays due to multiple support tiers. Effective support is noted, especially in regions like the Middle East, with strong availability. Though technical support is regarded as helpful and responsive, some believe improvements are necessary.
Deployment
The initial setup of Trend Micro Mobile Security is described as straightforward and easy by multiple users. Downloading from Google Play Store, using Apple certificates, deploying via Endpoint Manager or SCCM, or sending installation links are all mentioned methods. Users highlight simplicity, user-friendliness, and quick installation. Even with multiple deployments, installations are handled efficiently. Cases like bank implementations were just as manageable, despite involving various products. The setup ensures easy management and dashboard appearance.
Scalability
Trend Micro Mobile Security offers robust scalability, functioning well across iOS and Android systems. With strong features and easy ticket management, it supports a variety of users and organizations. Users appreciate its flexibility in deployment, allowing expansive use while still managing unutilized licenses efficiently. Many find it highly efficient, rating it highly, although expansion plans may vary. It's favored by institutions such as schools, with multiple users benefiting from its capabilities.
Stability
Trend Micro Mobile Security is praised for its stability. Users note smooth performance with seamless integration and management. While some report minor issues, solutions are easily managed by IT teams. Its reliability stands out compared to other mobile protection options, with users rating it from seven out of ten upwards. Many appreciate its connection capabilities and straightforward, uncomplicated functionality. Major stability concerns are largely absent across different implementations.