Service and Support
Trend Micro Mobile Security has a sturdy design requiring minimal external assistance. Support is consistently available, with skilled engineers. Middle Eastern clients find it reliable, noting a significant presence in the region. Technical support is praised for being helpful, prompt, and responsive, although improvements are suggested as level three provides the highest competence. Layers in the support process may cause delays. However, many express satisfaction with the support received, encountering no major issues.
Deployment
Setting up Trend Micro Mobile Security is described as straightforward and user-friendly. Users find the installation process easy via direct download links or email, with complexities mostly related to Apple certificates. Deploying through Endpoint Manager or SCCM is also mentioned. While initial installations for multiple products, like in banking projects, might take longer, the configuration itself remains simple. Trend Micro's user-friendly design allows for efficient feature access and hassle-free management.
Scalability
Trend Micro Mobile Security shows excellent scalability. It is user-friendly, offering numerous features that facilitate managing tasks, even with basic mobile protection knowledge. Various organizations, such as banks and schools, utilize it with potential for greater expansion. Users have reported it works smoothly once past the initial version. Satisfaction levels are high, with scalability rated ten out of ten. There are instances of acquiring large license packages but not yet reaching full usage, leaving room for growth.
Stability
Users find Trend Micro Mobile Security stable, with no significant issues. Some report minor concerns manageable by IT staff. Early versions had problems, but recent updates resolved them. Trend Micro is favored for its smooth integration with servers and seamless operation alongside other security products. Most rate stability highly, with one giving it seven out of ten. Trend Micro's simplicity adds to its appeal, offering a reliable and straightforward experience.