WalkMe Reviews

The walk-thrus have been instrumental in our onboarding and support process. We have a very simple list of walk throughs the user can follow as they interact with our app for the first time. It's amazing to see how quickly our users get up and running compared to our old method of 1-on-1 training.

The launchers are also a great way to address common issues that pop up from time to time. It's nice not having to rely on our development team to add help buttons throughout the system.

We have also use the shoutouts to announce new updates, features, fixes, etc. and it has boosted our engagement tremendously. We found it beneficial to be communicating with our users in context, while they are actually in our app. Its much less of an interruption compared to an email.

We have reduced our onboarding time about 30% since implementing WalkMe. We’ve also been able to train more individuals within a new company, rather than limiting the onboarding process to a 1-on-1 approach. We are working with customers that are now able to use WalkMe to train their colleagues and boost our overall engagement.

Auto-Played Walk Throughs

On-screen element actions

Segmentation

Setting Goals

Customization

Tutorials can be created, edited and updated in minutes — with no coding required

With Walkme installed we were able to simplify and expedite the customer on-boarding and adoption process. Instead of scheduling the long training session, our users can self board themselves using walkthrus.

Also we can see and learn how our users interact on the platform and constantly adjust the product according to their needs.

Plus we definitely have less questions sent to our support team.

WalkMe Walk-Thrus have helped to guide customers to relevant parts of the site while helping to avoid pain points or other issues. We use Launchers to test button placements and assist with site navigation as our product develops. ShoutOuts have been useful in placing upsells in relevant locations within out app.

WalkMe has help most notably with the on-boarding of users, both those that have interacted with sales or support reps and those who have not (i.e. our touch-less conversions).

The core functionality, creating the step by step walkthroughs, is fantastic. It's simple to learn and get started and I'm constantly finding new ways to implement it. The interface is intuitive and straightforward, almost deceptively simple considering the depth of the features.

WalkMe has given us a clear way to communicate with our end users and help them use our product while they are actually using our product, not just reading an article then going back to the product. We can implement changes quickly since we're able to communicate directly with the users and walk them through using the new feature. Rather than finding ways to incrementally change functionality we can change things quickly and know that our users won't be lost along the way.

The ability to work across integrated systems and build the WalkThrus so that they can start from various steps in the process has been extremely beneficial for us. The other feature we've used quite a bit is the launchers. These have been a great way for us to connect policy and procedure answers with system navigational support. WalkMe has made important contributions toward our ability to offer our customers an integrated solution!

The WalkThrus have been a huge help to us in supporting our customers' employees and their ability to use our systems. They have also been a game changer for how we handle systems training internally.

WalkMe takes the focus off the admin to provide training and empowers the users to click on the walk-thru's.

The admin tools can be a little confusing, so I understand registering for the training.

The builder is a good balance of being user friendly while offering advanced functionality. The ability to build very custom tutorials without needing major development resources is of great value. It also helps my team save time and therefore money when it comes to the customer journey.

WalkMe allowed our users to get hands-on help in a self-paced manner while actually getting things done in our app. They do not have to rely on watching videos or reading articles. This changed (and is still changing) the way we on-board our customers.

With the ability to use Shoutouts, Lauchers, as well as Onboarding, we have the ability to really drive Training into our end users and keep them updated on new enhancements and training opportunities. Onboarding alone has saved our Implementation and Subject Matter Expert teams countless hours of work in demos and training calls.

Analytics, allows our Implementation teams to keep our end users accountable in their own personal training sessions.

Scalability, we now are able to save time for our account managers by being able to provide on the spot solutions to our end users.

Onboarding has replaced, and enhanced our previous training module for new Clients and internal hires.

Shoutouts have allowed us to fill up In Office Training sessions in hours rather than days/weeks.