AlertSite Reviews

In AlertSite, I was monitoring the kiosks and servers for JetBlue Airlines. The servers would trigger alerts if there were any outages or issues with any of the kiosks, servers, or the ticketing tool. I monitored these alerts and escalated them to the concerned team to rectify them at the earliest without causing any major outage.

The alerting capabilities were really helpful. We achieved a ninety-five percent target in escalating concerns before a severe outage occurred, identifying and rectifying issues at the earliest. Alerts are triggered within thirty seconds to a minute, allowing us to resolve issues quickly. By saving time, we also save money.

My team uses AlertSite for multiple types of monitoring requirements. The main purpose of the tool is synthetic monitoring where you navigate to the website login, find some patterns, then save the searches.

AlertSite also has a feature called Deja-Click where you can create a recording and configure it to the website, and based on the timeframe, it executes each recording every time, so in case there are some changes in the UI, it gets stuck and it will notify you.

AlertSite is also being used for URL checks, TCP connections, API monitoring, HTTP monitoring, etc., depending on internal applications.

AlertSite benefits our company because we have configured or integrated it with PagerDuty for the alerts, especially because there are specific critical applications we need to check every minute or two, based on our requirements. These critical alerts are configured on AlertSite via PagerDuty, then connected to ServiceNow, so whenever there are issues, alerts are triggered very quickly. Everyone in our team uses AlertSite, and anyone on call finds the tool very useful.

SmartBear AlertSite is being used for URL monitoring and multistep transaction-based monitoring. 

Our organization works with anything within application monitoring. We work with the end customer to understand their pain points and then propose the monitoring solution, which includes strategic consulting and designing the overall monitoring implementation solution. 

We leverage the SaaS locations that the solution offers, plus we have spun it on-premises on a Private Node Server. This appliance is deployed within our own network, which we host and manage.

The most valuable features of AlertSite are the reach and the varied analytical capabilities, and the dashboard. There are custom reports available along with the inbuilt reports.

The solution is easy to navigate with a user experience that is right on the UI front. 

I work on an airline project, and I use AlertSite to monitor profiles and certain notes and some booking channels. We use it for check-ins and seat maps as well.

If there are any issues, it triggers an alert within 30 seconds. When it triggers the alert, we go ahead and check it immediately. The alert is triggered on a real-time basis.

I'm using AlertSite to monitor my portal, particularly whether it's down or it's up. If my portal is down for thirty or sixty minutes, I'll find out the number of failure recurrences, then I'll send a first-layer notification to level one support. If the failure happens more than ten times, then that information will also be sent to support to get the site fixed to avoid any downtime, so this is what I'm using AlertSite for. I'm also using the tool to monitor the company intranet, for example, whether it's down or up. I'm using it on the website called usn.alertsite.com. I didn't install any software on my PC. I just needed to do the configuration on alertsite.com. I'll then download the monitor and I'll record the information and process, and there's a username and password that needs to be inputted to record everything, then I'll upload that to the portal, then AlertSite will show me the availability, the charts, and the statistics to let me know when the site is up, or when it is down.

The best feature of AlertSite is that it shows you a visual graph and also sends you notifications about errors, so you get immediate notifications about errors which means that your support team can start taking steps and more quickly make sure the site is up and that customer experience isn't interrupted in terms of using your system and your products.

AlertSite is a very good tool. It's user-friendly, and you can see everything on the dashboard. Configuring it is also easy.

For this platform, I was the single point of contact. This was purchased from SmartBear in order to have monitoring solutions for our Intel infrastructure.

At the time,  AlertSite was used to monitor cloud applications for availability and latency, as well as user login, whether they logged in or not.

In terms of benefits, we were able to monitor traffic and the network.