Alfresco Reviews, Competitors and Pricing

it_user90777

Developer with 51-200 employees

Feb 17, 2014

Powerful ECM solution with open source but reporting has room for improvement

Use Of Solution:

Since 2009

Values Features:

1. Scalable ECM solution

2. Business Process Management

3. Record Management

4. Open to integrate with many business-critical tools

Lucene based Search Advanced workflow with Activiti Easy to install/config/implementation Open to integrate with other enterprise applications

Improvements To Organization:

The company project management get power from the Activiti workflow.

Room For Improvement:

Reporting

Deployment, Stability, Scalability Issues:

None.

Customer Service:

4.5 stars

Technical Support:

4.5 stars

Initial Setup:

Binary installers are provided for Linux/Windows/Mac. Faster implementations

Config:

The wiki and doc system provide help for administrators to integrate other applications. Also the forum could be a place to get help.

Customization:

It can be done via Java, JavaScript, XML depends on the functions. Mostly done by experts (Alfresco partner).

Cost:

No license fee for community version. #CPU based annual license fee for enterprise version. Lower cost & higher ROI.

Admin to maintain the database, file system. The storage and hosting on AWS.

Other Advice:

Best go to registered Alfresco partner to implement especially when you need customizations.

Overall, Alfresco is a powerful ECM solution. With Alfresco, enterprise can get better search, advanced workflow capabilities, faster implementation, easy integration with business-critical tools.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user575838

CEO at a tech services company

Jan 22, 2017

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They provide a stack installer with all the required supporting software.

Pros and Cons

"Document repository."

"I would like them to consider document capture functionality."

What is most valuable?

Document repository
Metadata
Searching

What needs improvement?

I would like them to consider document capture functionality.

Currently, for document capture functionality (ocr, read document metadata automatically, automatic doument classification), Alfresco needs to be integrated with document capture such as : kofax, ephesoft, etc.

While other Alfresco competitors already make document capture functionality as their default functionality.

For how long have I used the solution?

I’ve been using Alfresco for 6 years.

What do I think about the stability of the solution?

I have not encountered stability issues.

How is customer service and technical support?

I rate technical support 4/5.

How was the initial setup?

The initial setup was straightforward, because Alfresco also provides a stack installer that includes the required supporting software.

What's my experience with pricing, setup cost, and licensing?

It is cheaper compared to head-to-head competitors.

Which other solutions did I evaluate?

We also looked at KnowledgeTree.

What other advice do I have?

If you have a large amount of documents, go for Alfresco Enterprise Edition.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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it_user575823

Project Manager at a tech services company with 51-200 employees

Jan 19, 2017

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Document domain experts can model type and hierarchical associations and metadata constraints in a declarative way.

What is most valuable?

Model type and metadata capabilities
Categories, searches and the tree structure of information
Capabilities to improve ECM services and development processes
Open-source model

How has it helped my organization?

One of Alfresco's strengths is the data modeling. Document domain experts can model type and hierarchical associations and metadata constraints in a declarative way (such as an XML definition).

Moreover, Alfresco added a graphical user interface model manager in the last product version, so users that don't know XML formalisms are able to build models.

Alfresco supports category concepts, so users can categorize all documents and add expressiveness to data and conduct more powerful searches.

Alfresco services can be extended in a simple and well-designed way, such as Maven and pre-designed Alfresco module package Java projects. Learning paths are well documented and developers can add your new ECM services at the top of the platform.

The Alfresco community source code is public, so developers can study it or extend it in the desired way.

What needs improvement?

We would like to see improvement in the numbers of documents that can be managed by the repository. We would like them to introduce NoSQL DBMS for modeling metadata and document types.

For how long have I used the solution?

We have used the Alfresco ECM platform since 2009.

What do I think about the stability of the solution?

For large repository sets, the architecture must be well sized.

What do I think about the scalability of the solution?

The product uses state-of-the-art J2EE frameworks and libraries.

How is customer service and technical support?

I rate technical support a 3.5/5.

What other advice do I have?

Involve an Alfresco partner for the project. The training is basic. Buy Alfresco certifications and boot camp trainings.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are an Alfresco Strategic Partner.

it_user143376

Consultant with 201-500 employees

Aug 11, 2014

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Some of the user interface could be more intuitive but rapid deployment and ease of installation are valuable.

Valuable Features:

The features which are most valuable to us are rapid deployment, ease of installation, ease of use, and Linux platform support.

Room for Improvement:

Some of the user interface could be more intuitive, such as the new record category, where the expression is a term and not really a dynamically evaluated expression as it might imply.

Use of Solution:

I have been using the solution for 3 months.

Deployment Issues:

Alfresco was a very smooth deployment, but the Records Management module 2.2.0 needed a forced deployment: total time to deploy (without file plan setup) was less than 1 day.

Stability Issues:

No issues with stability.

Scalability Issues:

No issues with scalability.

Initial Setup:

The initial setup was very simple.

Implementation Team:

We implemented in-house.

ROI:

We are still evaluating the ROI.

Cost and Licensing Advice:

Daily cost is insignificant: just storage and backup.

Disclosure: I am a real user, and this review is based on my own experience and opinions.