What is our primary use case?
We use Firewall Analyzer from AlgoSec. We are mainly using AlgoSec Firewall Analyzer for auditing and analyzing firewall configurations. We have added different vendors inside AlgoSec for analysis. We have added Palo Alto firewalls, Fortinet firewalls, and Cisco firewalls. We are using all of these in our network.
There's an option to collect logs and send them to AlgoSec, but we are not using this option. We have other solutions for this purpose. We have Darktrace, IBM QRadar, etc.
In terms of our network environment, for the on-prem network, we have different security zones. For the data center, we have different DMZs for internal applications. We have different networks in different locations connected to our corporate network. About 90% of our applications are on-prem, and we only have the websites on the cloud.
How has it helped my organization?
It's helpful for auditing firewall configuration. If there is any mistake on the configuration side, it helps us to fix it. If there is a complication or there are unused security policies, it suggests removing or double-checking them. It's a good product. It's stable and gives us accurate results.
We have a network with more than 10,000 users. We have a lot of security devices for finance, remote sites, and corporate. AlgoSec is helping us to review and do auditing of the security device configuration. It's helping us to audit and review the configuration for any mistakes for firewalls, web application firewalls, proxies, etc.
When we add a security device, such as a firewall, it analyzes the configuration files for the firewall and gives us a brief of everything, such as security policies, routings, and objects. It lets us know if there is any mistake in the configuration, which is helpful for us. It gives us good visibility of what we have inside our security devices. For example, one of the firewalls that we have has more than 500 security policies. With manual auditing, we cannot analyze or review such a huge configuration. So, we are using AlgoSec Firewall Analyzer for this purpose, and it has saved more than 70% of our time.
It reduces human errors and misconfigurations. It lets us know if there haven't been any traffic hits for a policy for a long time. We can then review the configuration to see why there are no new hits for this. We are reviewing all of this every six months. It makes our work easier. It simplifies the job of security engineers.
What is most valuable?
Being able to analyze the environment and audit firewall configuration is most valuable. We are working here in the oil sector, and it's a critical environment. Every six months we have auditors coming from the main office and doing auditing for security. We are using AlgoSec Analyzer to help us to do the audit before the auditors come to our office and do the auditing of our security devices. So, it's helping us to do good work and analyze all security devices, including firewalls.
What needs improvement?
My only concern is related to how they count the number of licenses. We have active and standby devices. If someone adds the standby device by mistake and does an analysis, it consumes two licenses. They need to improve the way they are counting the number of licenses because someone can do analysis on a standby device by mistake. We need a way to fix or solve this issue.
I noticed that some of the oil companies in Kuwait have started to use AlgoSec Analyzer. I see AlgoSec solutions in Kuwait. AlgoSec needs to have sales engineers here. They should have presales or sales consultants so that they can offer solutions to companies in Kuwait.
For how long have I used the solution?
We have been using AlgoSec for more than four years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
It's scalable. We have 10,000 users accessing services and the internet. We only have two users who are accessing and working with AlgoSec. They are security engineers.
How are customer service and support?
They are cooperative. If we face any issues, we just send an email or open a case through the portal. We can contact them directly. We don't face any issues with their support. I would rate them a 10 out of 10.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have not used other tools. We know AlgoSec is a leader in this industry. We haven't faced any issues in the last four years while using the AlgoSec solution. We haven't done any research on other solutions because we haven't faced any issues with AlgoSec.
How was the initial setup?
It's very easy to do the initial setup. It's not a big issue. In about two days, you can configure your device, activate the license, and add security devices. If you have an admin account, you can allow AlgoSec Analyzer to access security devices.
Its management is not a big issue. Only one person can maintain it.
What was our ROI?
We have seen an ROI. That's why we got this solution. We knew how we would use it and what would be its benefits. We have seen about 60% or 70% ROI.
What's my experience with pricing, setup cost, and licensing?
We purchase licenses based on the number of security devices in our network.
When I have active and standby firewalls, if I do an analysis of the active firewall and by mistake, I also do an analysis of the secondary or standby firewall, it'll consume two licenses from the total number of licenses I have. So, I need to change the license and make the active firewall secondary. They need to improve how they are counting the number of licenses. We have discussed this with the consultation team of AlgoSec.
What other advice do I have?
I would rate it a 9 out of 10. It's a good product. It's working fine without any issues. We don't face any issues. Our only concern is how they are counting the total number of licenses.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner